[{{ $ctrl._job.status.name | translate}}] Reservations & Customer Service Agent
Stay U-nique

Publicada

Descripción de la oferta

If you are looking for a challenge and would like to bring your hospitality career to the next level, join our young, international and dynamic team in Barcelona.

Main goal:
To make sure we deliver the best service to the guests so they feel special and unique.

Vision:
Our U-nique Customer Service agent keeps in contact with our guests via different channels (phone, email, text, whatsapp, messenger, etc.) and while being in contact with them provides a unique warmth to all our guests, while informing them about anything they might need from bookings, to procedures, to apartment information to things to do in the city.

Before booking
Our U-nique Customer Service agent is able to inform future guests about accommodation alternatives. She/he will understand what the guests needs are and will try to assist them to make sure guests book directly with us instead of through an OTA.

When booking
Our U-nique Customer Service agent is able to proceed all the bookings we receive without mistakes. His/her job is done efficiently and without mistakes, making sure that all information is registered correctly, all the payments are processed and all instructions are sent.

Before arrival:
Our U-nique Customer Service agent makes sure we have all arrival information from guests in advance and at the same time she/he makes sure that all guests have very clear instructions on what to do when they arrive, who to call, where to go, etc.

On Arrival
Our U-nique Customer Service agent is able to get calls from guests at the airport. She/he explains clearly to guests what needs to be done and also coordinates with the check in team to make sure they are waiting for the guests with everything prepared.

After arrival
Our U-nique Customer Service agent supervises that the check in process has been done effectively, and there are no mistakes and that all payments are done correctly by guest. Also make sure all contracts are signed and that police report is sent.

During the stay:
Our U-nique Customer Service agent, is able to assist guests with ticket purchasing. Also, she/he is able to manage communication with guests to be able to sort any issue during their stay, such as cleaning and maintenance problems.

On check out:
Our U-nique Customer Service agent makes sure that every guest has received clear check out instructions. If any doubts, she/he can easily solve it for guests. She/he can also help them managing their transportation from the apartment to the airport.


Administrative:
Our U-nique Customer Service agent has made sure that all the administrative tasks regarding bookings have been done correctly and is able to help as well with the correct registration of operations expenses and general invoices.
Occasionally might be asked to help with a check in.


Metrics:
- Guest ratings
- Mistakes on bookings
- Missed payments
- Direct bookings
- Cross Sales

Conditions

20h/ week
Saturday & Sunday between 09:00 – 20:00 (incl. 1h break)

Contract for 6 months with 2 months of trial period, with the possibility of extending 6 more months and then get an indefinite contract.

Check out what we are all about here:
https://www.instagram.com/stay_u_nique/
https://www.facebook.com/StayUniqueBarcelona/
https://stay-u-nique.com/

Requisitos

Excellent customer service
Ability to multitask
Organisation skills
Tipo de oferta de empleo
A tiempo parcial
Ubicación
Barcelona, Spain
Departamento
Reservas, Atención al cliente
Idiomas
Inglés, Español, Francés (opcional)
Fecha de incorporación
Lo antes posible
Duración del contrato
6 meses
Rango salarial
€700 brutto/ month + 20% of the commissions from sales
Adjunto
Reservations & Customer Service.pdf

Stay U-nique

It has always been and it will always be about caring for our guests, neighbours, and employees. Because we are aware that for every customer, there is one taste and one apartment at the same time. Fully equipped with wifi and modern features, our apartments are located in the nicest spots of Barcelona. So our guests can embrace the lovely spanish lifestyle during their stay. From the moment you contact us before booking and until after you have left, we get to know you and we tailor our service to your needs. We want all our guests to leave as friends. Whether it is preparing the vacation rental for a surprise birthday party, customizing an apartment for a handicapped person or preparing an art-intensive stay for a group of architects, we always serve our guests in a creative and unique way.

Our mission: empower the human connection. That's why our work is never done.

We have been around since 2005 under the name RentTheSun, but as an online booking portal. Since 2012 we have moved into the offline part of managing apartments and in 2015 we launched our new brand, Stay U-nique, which is our main focus for the future. We also manage the Barcelona 226 and FlatBarcelona brands

Our mission: Expect the exceptional.

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