Royal Service Supervisor

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The Fairmont Chateau Whistler

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Descripción de la oferta

 

 

Royal Service SupervisorAre you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

 

Hotel Overview:  Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver.  Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 550 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.  Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!

 

Summary of Responsibilities: Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
  • Ensure all colleagues are up to date with “Royal Service” software system
  • Train all Royal Service colleagues
  • To have a complete knowledge of the hotel’s emergency procedures
  • Handle Guest concerns and react quickly, logging and notifying proper areas
  • Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
  • Attend regularly scheduled departmental meeting
  • Schedule colleagues in accordance with the departmental budget
  • Balance operational and Colleague needs
  • Follow all safety policies 
  • Other duties as assigned
 
 

Qualifications:

  • Previous leadership experience in guest relations preferred
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Whistler, Canada
Departamento
Otros
Fecha de incorporación
Lo antes posible

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