Concierge-PT

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The Fairmont Kea Lani, Maui

Publicada
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Descripción de la oferta

 

 

ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

 

Hotel Overview: 

Known as the islands only all-suite oceanfront resort, the hotel is situated on Polo Beach in the world-class, master-planned destination of Wailea, on the south western coast of Maui. Here's an opportunity to join Fairmont Hotels and Resorts, a luxury hotel brand recognized worldwide for distinctive style and service.

 

Summary of Responsibilities: Reporting to the Chef Concierge, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require
  • Coordinating all aspects of the guest requests; record and track all pertinent communication and details of guest itinerary

  • Maintain communication of up to date, accurate information between guests, staff, management and our partners

  • Share information about the resort and activities, island activities, restaurants and other information as it pertains to guests

  • Maintain and report deficiencies in the department

  • Knowledge of all safety and emergency procedures

  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Other duties as assigned
 

Qualifications:

  • Previous customer related experience an asset
  • Knowledge of the Hawaiian islands, culture and activities required 
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Fairmont Kea Lani, Maui is an Equal Opportunity Employer/Drug-Free Workplace

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Wailea, Wailea-Makena, HI, United States
Departamento
Otros
Fecha de incorporación
Lo antes posible

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