Director of Operations

[{{ $ | translate}}] Director of Operations
The Fairmont Palliser

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Descripción de la oferta



Director of OperationsFairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.


Hotel Overview:  Centrally located in downtown Calgary, The Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, The Fairmont Palliser is truly the place to be.


Summary of Responsibilities: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Champion AccorHotel's Culture, Mission, Vision and Values.

  • Consistently find ways to enhance service levels and ensure that standards are exceeded.

  • Provide training, mentoring, coaching, and feedback to support the ongoing development of leaders within the rooms and food & beverage divisions.

  • Help to foster a highly skilled and engaged workforce built on a thoughtful, intuitive, and engaged service culture.

  • Lead Food & Beverage and support Director of Rooms Division in ensuring the highest levels of guest satisfaction, employee engagement and productivity.

  • Drive innovative promotions, menus and concepts; creating the destination of choice for both hotel and external guests.

  • Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads.

  • Participate actively in the preparation of the Annual Business Plan, Marketing Plan and Strategic Plan and achieve the objectives therein.

  • Ensure that monthly financial outlooks for rooms and food & beverage are accurate and on target; playing a lead role in yield management for the hotel.

  • Function as a key member of the Hotel Executive Committee and Leadership Team.

  • Take responsibility for all guest concerns with follow-up.

  • Responsible for the implementation and delivery of all brand operating standards.

  • Participate in the hotel emergency plan and crisis procedures, ensuring that each are up to date.

  • Assume the responsibility of the General Manager in his/her absence.

  • Coordinate planning and implementation of capital projects and budget.

  • Adhere to and promote all company Health & Safety policies and procedures to ensure a safe work environment.

  • Previous experience in a senior leadership role, within a similar hotel brand required
  • Extensive Hotel operations experience required
  • Demonstrated knowledge of budget planning and financial controls
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be legally eligible to work in Canada.    
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


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Tipo de oferta de empleo
A tiempo completo
Downtown, Calgary, Canada
Fecha de incorporación
Lo antes posible
Duración del contrato

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