Front Office Supervisor

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The Fairmont San Jose

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Descripción de la oferta

 

 

 

Front Office Supervisor

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories  at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

Hotel Overview: A fixture in the heart of Silicon Valley since 1987, The Fairmont San Jose delivers an irresistible blend of innovation and elegance.   With the meteoric growth of the computer industry, Silicon Valley has become one of the world's busiest hubs, and the capital of this high-tech mecca is San Jose. The Fairmont San Jose hotel combines technological innovation with timeless elegance.

 

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception and Royal Service in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train supervisors and fulfill training role in the absence of the trainer
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

Qualifications:

    • Passion for guest service
    • Excellent written and verbal communication, interpersonal and leadership skills
    • Highly organized, results-oriented with the ability to be flexible and work well under pressure
    • Degree or Diploma in Hospitality Management is an asset
    • Fluency in English
    • Minimum of 1 year previous proven supervisory experience
    • Must have the ability to handle a multitude of tasks and Guest requests
    • Knowledge of Micros-Fidelio Property Management System an asset
    • Should possess or seek certification in basic first aid
    • Strong guest service orientation and training skills background required
    • Ability to work independently and prioritize responsibilities
    • Experience with a Hotel loyalty program an asset
    • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

 

 

Visa Requirements:Must be legally eligible to work in The Unitied States

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

Fairmont San Jose is proud to be an equal opportunity employer EOE/M/F/D/V

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Central San Jose, San Jose, CA, United States
Departamento
Otros
Fecha de incorporación
Lo antes posible

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