[{{ $ctrl._job.status.name | translate}}] M&E Coordinator
The Hotel. Brussels

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Descripción de la oferta

SCOPE of THE JOB:

Under the general guidance and supervision of the M&E Manager, manages the delivery of conferences and meetings. Promotes the desired work culture around the Balanced Score Card and the brand ethos.

KEY RELATIONSHIPS:

Maximize, Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines, corporate accounts.
Coordinates in liaison with the Food and Beverage Management team and the Kitchen & Stewarding Manager.

KEY RESPONSIBILITIES:

- Ensure contracts are completed and revised

- Follow the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning

- Ensure that the rooming list are inserted in due time for operations.

- Co-ordinate the allocation of space for the conference and associated events under the supervision of the M&E Manager

- Liaise with the Reservation Department for room availability and room preferences

- Make sure that the balance of room type is done to avoid overbooking.

- Liaise with the following departments in procurement of the business:
 Sales Team
 M&E Operations
 Front Office
 F&B departments


- Conduct room familiarizations and site inspections

- Oversee the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times

- Coordinate with the Purchasing for special purchasing relating to the Banqueting Department

- Maintain a record system to include the following:
 Files on all previous functions
 Banquet and reservation book
 Customer contact file
 Menu file
 Activities file
 Solicits and follows-up on business referrals and potential sales leads

Guest Service

- Demonstrate service attributes in accordance with industry expectations and company standards including:
 Being attentive to Guests
 Accurately and promptly fulfilling Guests requests
 Anticipate Guests needs
 Maintain a high level of knowledge which affects the Guest experience
 Demonstrating a ‘service’ attitude
 Taking appropriate action to resolve guest complaints

- Appreciate the dynamic nature of the Hotel and extend these service attributes to all internal customers

Financial Responsibilities

- Control of invoices for completeness and ensure that folder with contract and invoicing details are well prepared and given to the accounting department.
- Control that postings are correct on a daily basis.

Business Planning

- Contribute to the overall strategic plan of the business and help compile the annual hotel business plan






Health & Safety and Security & Wellbeing

- Familiarize yourself with the joint responsibility for safety in our hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment

- Behave at all times in such a way as to avoid accidents.

- Know how to what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats).

General

- Comply with the Hotel’s Code of Conduct

- Familiarize with the Hotel’s values and model desired behaviors

- Perform tasks as directed by the Manager in pursuit of the achievement of business goals (BSC)

Requisitos

Competences

- Knowledge of the Front Office, F&B departments and reservations

- Fluent in English& French or English & Dutch. 3 languages is a plus.

- Knowledge of Opera
Tipo de oferta de empleo
A tiempo completo
Ubicación
Brussels, Belgium
Departamento
Comunicación, Eventos
Idiomas
Inglés, Holandés (opcional), Francés (opcional)
Fecha de incorporación
Lo antes posible
Duración del contrato
10 meses
Otras ventajas
Repas

The Hotel. Brussels

Towering high above the Brussels skyline on the Boulevard de Waterloo, the high-end fashion-shopping street of Brussels, The Hotel lets you escape the city rush and relax.

Regularly praised for its impeccable service, elegantly appointed rooms and vibrant atmosphere, guests are invited to enjoy the spectacular views from the iconic building while meeting for business, or indulging in a well-earned treatment in the spa.

The Hotel is superbly located and is merely a few minutes away from the main attractions of the city: the famous fashion Boulevard de Waterloo, the historic Grand Place and the European Parliament buildings.

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