[{{ $ctrl._job.status.name | translate}}] Senior Catering & Conferences Sales Manager
The Ritz-Carlton, Shenzhen

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Descripción de la oferta

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

  • Manages sales efforts for the hotel including local corporate and social catering.
  • Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Responds to incoming catering opportunities for the hotel.
  • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Designs, develops and sells creative catered events.
  • Maximizes revenue by up-selling packages and creative food and beverage.
  • Manages catering sales revenue and operation budgets, and provides forecasting reports.
  • Develops menus which drive sales.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Participates in and practices daily service basics of the brand.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

  • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
  • Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

  • Performs other duties, as assigned, to meet business needs.
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Shenzhen, China
Departamento
Marketing y Ventas
Idiomas
Chino, Inglés
Fecha de incorporación
Lo antes posible

The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen, a 282-room luxury hotel is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen’s new Metro system, connecting the Hong Kong border and Shenzhen’s major shopping, sightseeing and business districts. It is a 40-minute drive to the Shenzhen International Airport and one hour from Hong Kong International Airport.

Hotel's Awards:
* China Hotel Fashion List Awards-The best excellent service luxury hotel (2012)
* Best Employer Award by Hewitt for The Ritz-Carlton, China Region (2011)
* "Traveler's Choice 2011-Top 25 Hotels in China" by Tripadvisor.com (2011)
* Top Luxury Hotel” by Shenzhen Special Zone Daily (2010)
* “Best of The Best” Award- Top Five Hotels by Robb Report (2009)

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