Descripción de la oferta
Guest Relations Executive
The Guest Relations Team provide an engaging, sincere and personalised service to our guests to turn moments into memories. They create long-lasting relationships with first time guests and strengthen existing relationships by creating ‘wow’ moments and by being a point of contact before, during, and after a guest’s stay. Our Guest Relations team will make sure that our guests’ expectations are exceeded and that they feel a warm welcome to their London home.
Hotel Overview: The Savoy, located in the heart of London's West End, closed its doors on 15 December 2007 to begin one of the most ambitious restorations in the history of the British capital. The Savoy, long synonymous with theatre, the arts and culture, opened on Sunday 10th October 2010 to proudly welcome the most discerning international guests to elegantly designed public areas and guest rooms, including 38 Riverview guestrooms and suites overlooking the vibrant South Bank of the Thames.
Summary of Responsibilities:
Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
Initiate guest contact by email & telephone to Family suites, Butler suites, DV, V1, and T4 guests, and Guest Relations contacts.
Update guest profiles with any information gained regarding their stay.
Ensure the completion of daily pre-arrival checks and that guest preferences and requests are met.
Ensure each guest receives a warm and welcoming reception upon their arrival
Manage all office administrative duties, including confidential filing, correspondence & inventory (including the welcome cards stock).
Consistently offer professional, friendly and engaging service.
Communicate through departmental handovers, emails and interdepartmental meetings all pertinent guest information.
Actively seek feedback from colleagues and guests to further enhance day to day operations with department goals in mind.
To ensure all guests leave happy by continuous communication and problem solving throughout their stay. If they do raise any issues, ensure they are resolved and followed through.
Establish a personalised guest culture and guest recognition program throughout the hotel.
Present VIPs to highlight in the Weekly Operations meeting and prepare a photo document in conjunction with this task (Show me you know me), and to share relevant details of guests arriving and in house on a daily basis.
To prepare a list of upcoming VIPs to highlight to the Managing Director/Hotel Manager for welcome cards.
Other duties and special projects as assigned
Required skills: Microsoft Office, Fluent in English
- Tipo de oferta de empleo
- A tiempo completo
- London, United Kingdom
- Fecha de incorporación
- Lo antes posible
- Duración del contrato
- Rango salarial
- Discussed at venue
To stay at The Savoy is to follow in the footsteps of Sir Winston Churchill, Frank Sinatra, Maria Callas, Claude Monet and Katharine Hepburn. An iconic hotel brilliantly reinvented for the 21st century where old fashioned glamour sparkles with a new lustre. Perfectly positioned on the banks of the Thames, the excitement of London is waiting just beyond the world famous entrance.