[{{ $ctrl._job.status.name | translate}}] Reservations Manager
Trump Turnberry


Descripción de la oferta

Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented Reservations Managers to join our legendary team.  


To work in a supportive role to the Rooms Manager, in managing the daily supervision of the Reservations team, and ensuring all work tasks are undertaken in a timely and accurate manner.  Maximise revenues to achieve budgeted and forecasted Rooms, F&B, Golf, Spa and Other Revenue, through the conversion of calls to sales. Motivate the Reservations team on a daily basis, by creating an environment of commitment to financial goals and results and managing status control. Ensure, through training and development, that the Reservations team provide an efficient, accurate and friendly reservations service, adhering to timelines and creating guest satisfaction in line with all brand and property standards. To manage the accuracy and alignment of several booking systems keeping inventory balanced and availability updated at all times.

The minimum pre-requisites for this position is that the candidate is fully conversant in all Reservation Department tasks, is enthusiastic about the resort, displays a willingness to learn, pro-actively develops the Reservations Team and has a focus on guest satisfaction. 

Essential Functions

  • Support the Rooms Manager in the management of Empower, Marsha, and Opera systems, including upgrade projects, and to be one of the main contact points within the resort for communicating and tracking of updates, changes, and challenges related to these systems. 
  • To ensure all system configuration information is accurate at all times for in-house, direct connect and website use, ensuring problems in booking processes are minimised. Balancing inventory discrepancies between the systems and investigating the root cause of all impacting errors.  
  • Plan and manage the day to day activities and performance of the team and department. Effectively communicate new rate plans, packages, events, resort news, and booking processes to the reservations team and ensure all related reference points are accurate and up to date. 
  • Empower the Reservations team to deal with all departmental and customer enquiries and complaints. To personally investigate all Guest Satisfaction Survey responses that relate to the Reservations Department, present findings to Senior Managers and implement training or performance reviews as a result. 
  • Deal with incoming calls, emails and daily department tasks in support of the Reservations team, when business requires. 
Candidate Specification
  • Must be eligible to live and work within the UK.
  • Excellent written and spoken communication is essential  
  • Previous experience within 5* environment is desired
  • Previous supervisory experience essential 
  • Excellent computer skills are essential 

Required skills: Computer Skills, Reservations Experience


See description


Tipo de oferta de empleo
A tiempo completo
Turnberry, United Kingdom
Fecha de incorporación
Lo antes posible
Duración del contrato
Rango salarial
Discussed at venue

Trump Turnberry

Enchanting and exceptional in every way, Trump Turnberry, A Luxury Collection Resort Scotland, has long been an iconic landmark on the spectacular Ayrshire coastline and most recently named #16 in Golf Magazine's “Top 100 Courses in the World” 2017. Immediately upon arrival, experience warm Scottish hospitality as our attentive and friendly staff welcome you through our legendary doors of our luxury hotel in the UK. With our stunning coastal views, distinct dining options, indulgent spa treatments, exhilarating outdoor pursuits, and championship golf, we ensure that your time at our luxury hotel in Ayrshire will be truly memorable in every way.

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