Restaurant Hostess - Social by Heinz Beck (Italian speaking)
Sobre el trabajo
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.
What will I be doing?
As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
Present the waiter in the station according to the SOP
Ensure that the log book is completed after each service period
Keep tidy the host/ess desk
Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
Allocate daily bookings to the table plan
Ensure that all the menus and memos are ready at the desk prior each service
Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
Comply with hotel licensing regulations as well as health and safety and fire regulations
Ensure an adequate supply of checks, printer rolls and neat storage of each
- Departamento: Alimentos & Bebidas servicio Azafata/o
Sobre ti
Guest service experience
A warm personality, attentive and smartly presentable
Ability to listen and respond to demanding guest needs
Excellent communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar role
Passion for delivering exceptional levels of guest service
Italian speaking
- Idioma requerido: Italiano. Inglés y Ruso son un plus
La empresa
Waldorf Astoria Dubai Palm Jumeirah is a remarkable beach resort destination. A pristine white pearl surrounded by the azure waters of the Arabian Gulf, the hotel has a generous private beach with soft sands, palatial public spaces, the luxurious Waldorf Astoria spa, and elegantly designed guest rooms and suites.
Located 35 minutes from Dubai International Airport, the tranquil island resort is well within reach of the vibrant city scene. Stylish dining and entertainment venues include 3-starred Michelin cuisine at Social by Heinz Beck and Southeast Asian flavors at LAO. Sample bespoke beverages and small bites at Serafina Bar or enjoy Afternoon Tea at Peacock Alley. Guests can also enjoy three distinct Friday brunches to usher in a weekend of leisure.
Restaurant Hostess - Social by Heinz Beck (Italian speaking)
A tiempo completo, More than 1 año
Fecha de inicio:
Fecha limite de comienzo: