[{{ $ctrl._job.status.name | translate}}] CID Agent - Arabic Speaker
Yas Hotel Abu Dhabi (Operated by Marriott International)

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Descripción de la oferta

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Abu Dhabi, United Arab Emirates
Departamento
Departamento de Habitaciones
Idiomas
Inglés
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Yas Hotel Abu Dhabi (Operated by Marriott International)

Experience a world class hotel at Yas Hotel Abu Dhabi located in Abu Dhabi's most desirable destination - Yas Island.

The hotel is connected to the Yas Marina Circuit with easy access to a wide range of attractions including theme parks, shopping malls, a golf course, beach and a marina. The spacious 499 guest rooms and suites offer luxury amenities which include deluxe bedding, complimentary Wi-Fi, flat-screen TVs, floor-to-ceiling windows offering spectacular views of the racetrack or marina.

Experience modern convenience with the touch of a button using innovative technology such as mood lighting options, centralized speakers and a media hub panel offering easy connectivity to game consoles, iPod, phones or music player. The hotel features 11 unique dining venues, a spa and fitness center as well as two outdoor pools and a kid’s zone. The hotel offers a total of 3520sqm of event space, including a ballroom, six meeting rooms, four boardrooms and outdoor terraces for meetings and social gatherings.

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