Agnese Steinboka

Agnese Steinboka

Outlet Manager en Caesars Bluewaters Dubai
Vive en Dubai, United Arab Emirates

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Sobre mí

As a highly-motivated and results orientated hospitality individual with the top luxury hotel brands experience, I have a
proven track record of providing exemplary levels of service to a comprehensive range of guests, including VIPs and
high-profile individuals.
Having been employed by top hotel brands in UAE I have developed a strong focus on quality in all aspects.
I'm self-motivated, organized and capable of working under pressure. I have a clear and logical mind with a practical
approach to problem solving. My main strengths are adaptability, dependability and the determination to get a job
done. I drive to see things through to completion.
I began my career in hospitality in United Kingdom where I learnt how to be independently strong as an individual.
During my time there I took the circumstances as an opportunities, I also leant how to be globally-minded by working
with different nationalities and respecting diverse cultural differences. I continue to build strong relationships and
understandings which designates me as a strong people’s person and makes me a great leader at my workplace.
My present career aim is to continue my work within a well known worldwide brand which has a solid and growing
name where I can confidently provide my valuable contribution.

Experiencia

11 años y 1 mes

  • Outlet Manager

    Caesars Bluewaters Dubai - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    julio 2018 - Ahora · 1 año y 1 mes

    · Manage large operations with multi-cultural and diverse colleagues of 20+ members · Interview and recruit candidates for F&B service vacancies, additionally recruit for other departments · Train and coach the workforce and lead by example · Develop menus, analyse menus for various F&B outlets · Implement SOP, Policies and Checklists for up to 10 F&B outlets · Meet vendors for various operational supplies and equipment required for various F&B outlets · Monitor guest feedback in relation to service, products and promotions and reviews in accordance with the Director of F&B · Oversee all training activities of the restaurant in conjunction with the Manager of L&D · Review and control the weekly payroll and overtime sheets and monitor according to budget · Be proactive during service peak times maintaining a highly visible profile in outlet · Implement successfully marketing plans, festivals and special promotions · Oversee physical inventories, analyse specialized reports, slow moving items and low stock list and productive norms · Ensure that guests feel welcomed in the restaurant · Anticipate and attend to guest needs and ensure maximum guest satisfaction at all times · Ensure that guests are properly informed and guided as to the choices available to them in terms of F&B services offered · Meet guests regularly, listen to and discuss their preferences to ensure the best possible fit between guest's requirements and services provided · Perform any additional or special duties, as directed by the management and function as the manager on duty · Develop, implement and monitor schedules for the operation to achieve a profitable result · Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

  • Outlet Manager

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    abril 2017 - julio 2018 · 1 año y 4 meses

    · Always follow and respect Fairmont The Palm guidelines, commit to company promise · Ensure smooth lobby lounge operations and highest standards of customer service · Recruit personnel for the outlet and monitor payroll · Attend P&L, Forecast and Marketing meetings · Forecast departmental revenues · Control overall expenses of the outlet · Implement seasonal promotions, incentives · Revise, implement SOS · Prepare and follow LQA Audit Action Plan, proven and achieved score from 72% to 91% · Plan annual vacation plan for department · Conduct annual appraisals, set IDP's and 1:1 meetings with employees · Be part of Quality Committee

  • Assistant Restaurant Manager

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    agosto 2016 - abril 2017 · 9 meses

    Sahn Eddar Lobby Lounge · Always embrace Jumeirah Hallmarks · Ensure smooth lobby lounge operations and highest standards of customer service · Forecast departmental revenues · Complete reports and performance analysis documentation · Control overall expenses of the outlet · Develop and maintain client database · Implement seasonal and promotional menus · Produce weekly and monthly staff schedule including work load balancing · Conduct departmental briefings, meetings, performance reviews and appraisals · Develop and implement departmental trainings · Order supplies and oversee outlet maintenance and security · Ensure compliance with hygiene, health and safety regulations · Control standards and performance according to established policies · Support banquets and events for special occasions

  • Assistant Restaurant Manager

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    julio 2015 - julio 2016 · 1 año y 1 mes

    Al Muntaha Restaurant · Always embrace Jumeirah Hallmarks · Ensure smooth restaurant including kitchen operations and highest standards of customer service · Forecast departmental revenues · Complete reports and performance analysis documentation · Control overall expenses of the outlet · Attend P&L, Forecast and Marketing meetings · Develop and maintain client database · Implement seasonal and promotional menus · Produce weekly and monthly staff schedule including work load balancing · Recruit personnel for the outlet and monitor payroll · Conduct departmental briefings, meetings, performance reviews and appraisals · Develop and implement departmental trainings · Order supplies and oversee outlet maintenance and security · Ensure compliance with hygiene, health and safety regulations · Control standards and performance according to established policies · Support banquets and events for special occasions

  • Assistant Restaurant Manager

    Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    julio 2014 - julio 2015 · 1 año y 1 mes

    Toscana - Madinat Jumeirah Resort · Always embrace Jumeirah Hallmarks · Ensure smooth restaurant including kitchen operations and highest standards of customer service · Achieve and maintain Trip Advisor ranking at top 400 restaurants in Dubai · Complete reports and performance analysis documentation · Control overall expenses of the outlet · Implement seasonal and promotional menus · Produce weekly and monthly staff schedule · Recruit personnel for the outlet and monitor payroll · Conduct departmental briefings and meetings · Order supplies and oversee outlet maintenance and security · Ensure compliance with hygiene, health and safety regulations · Control standards and performance according to established policies

  • Restaurant Supervisor

    Shrigley Hall Hotel, Golf & Country Club - Manchester, United Kingdom

    Alimentos & Bebidas servicio
    octubre 2010 - abril 2014 · 3 años y 7 meses

    · Ensure smooth restaurant and bar operations · Produce weekly and monthly staff schedule · Perform hotel security and fire walk-rounds · Order supplies and control expenses

  • Waitress/Hostess

    The Midland - QHotels - Morecambe, United Kingdom

    Alimentos & Bebidas servicio
    mayo 2008 - septiembre 2010 · 2 años y 5 meses

Estudios

  • Burtnieku Ausekla Vidusskola - Burtnieki, Latvia

    septiembre 2000 - mayo 2008

    Comprehensive Education

Idiomas

2 idiomas

  • Letón

    Nativo o fluido

  • Inglés

    Nativo o fluido

Información personal

Nacionalidades

  • Letón

Permisos de trabajo

  • Unión Europea

Fecha de nacimiento

October 13th 1988

Permiso de conducir

Aptitudes

10 aptitudes

  • • Budget forecasting
  • F&B sales
  • Feedback
  • Guest-focused
  • Guest Services
  • Managing
  • Menu planing
  • Performance appraisal
  • Staff Scheduling
  • VIP Guests
Contactos
MECHELLE EVAN AUDINE
Sales Executive en sharif hassan ali trading llc
WAQAS AHMED
CCTV Operator & Acting Supervisor en Fairmont the Palm Dubai
Nikhil Kumar
Estudiante de Shri shakti college of hotel management
Ver 4 contactos
Siguiendo
Emerald Palace Kempinski Dubai
Dubai, United Arab Emirates
Metropolitan Hotel Dubai
Dubai, United Arab Emirates
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