Akila Waka

Akila Waka

Front Desk Agent en The Abu Dhabi EDITION
Vive en Abu Dhabi, United Arab Emirates

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Sobre mí

To find a rewarding position within Rooms Division, where I could put into practice the skills I have acquired and bring my creativity fair and positive energy to build successful outcomes for my future employer and the clientele with which I will interact.


2 años y 8 meses

  • Front Desk Agent

    The Abu Dhabi EDITION - Abu Dhabi, United Arab Emirates

    marzo 2019 - Ahora · 6 meses

    Processing Check-ins & Check outs, Balancing CID, Credit limit checks Creating exceptional moments for the guests 2 name mentions on GSS within one month of joining

  • Supervisor Housekeeping

    The Westin Austin Downtown - Austin, TX, United States

    agosto 2018 - enero 2019 · 6 meses

    Responsible for inspecting guest rooms and public spaces: room cleanliness scores improved from 77.5 in August to 80.6 in September and 82.7 in October Managing and organising the housekeepers and housemen throughout the day by assigning tasks and investigating complaints Shift leader during PM shift: manage PM staff and assign tasks, oversee laundry operations and close the day Start of the day housekeeping reports and breaking the house

  • Front Desk Agent

    Westin Austin Downtown - Austin, TX, United States

    enero 2018 - agosto 2018 · 8 meses

    Front Desk: Checking in and out guests with an average score of 9.10/10 for my time at this position; Resolving guest complaints; occasionally training new associates Rooms control: Managing guest pre-arrival via Empower Guest Experience Platform; VIP arrival pre-planning; Managing and balancing the house Service Express Agent: Providing assistance to guests over the phone; Keep track of guest comments and providing the appropriate service recovery measure Training: Training new associates with all the hotel standards and policies

  • Concierge/Guest Relations Agent

    Cotton House Hotel, Autograph Collection - Barcelona, Spain

    julio 2016 - enero 2017 · 7 meses

     Effectively assisted guests with information and special requests  Specialised recommendations & bookings of restaurants, tours, transfers & spa  Creatively prepared guests’ welcome amenities  Delivered “WOW” moments by exceeding guest expectations

  • PBX Agent

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    Atención al cliente
    marzo 2015 - julio 2015 · 6 meses

     Answering all calls, wake-up calls & fond farewell calls  Resourcefully worked the switchboard  Front desk administrative work  Assertively handled guest complaints, requests, follow-ups & lost items

  • Housekeeping Supervisor

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    enero 2015 - marzo 2015 · 3 meses


5 idiomas

  • Portugués

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Español

    Competencia básica limitada

  • Hindi


  • Francés


Información personal


  • Sudafricano


6 aptitudes

  • Excellent front of house
  • fun
  • Good team leader
  • organizacion
  • Team Building
  • Very creative

Información adicional

1 información compartida

  • Instagram Food Blog


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