Alessandra Adami

Alessandra Adami

Junior Guest Relation Officer en Royal Caribbean Cruises Ltd.
Vive en Mantua, Italy

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Sobre mí

Positive nature with exceptional telephone etiquette. Demonstrated ability to greet guests with a smile, providing information and arranging reservations in timely manner. Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables.
Organized, with a special talent to communicate with guests clearly, timely, and accurately. Develops and maintains cooperative working relationships with co-workers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines.

Experiencia

10 meses

  • Junior Guest Relation Officer

    Royal Caribbean Cruises Ltd. - Miami, FL, United States

    Responsable Relación Clientes
    septiembre 2019 - noviembre 2019 · 3 meses

    • Provided guests and fellow crewmembers with information, in addition to handling special requests and forwarding repair requests to the appropriate department • Operated switchboard equipment to answer questions and take a variety of requests, including room service orders and wake-up calls • Organized orders and relays orders to service personnel for preparation. Monitors the Purser’s Log to ensure all maintenance issues are resolved to the guests’ satisfaction • Accountable for all service recovery challenges communicated by guests and routing to relevant departments. Follows-up with guests to ensure total satisfaction. Logs service failures in the Logbook and keeps the Assistant Guest Relations Manage informed • Answered inquiries regarding Guest Relations services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and actively listening. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction • Maintained knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

  • Front Desk Agent

    Hotel Il Sereno - Torno, Italy

    Recepción
    septiembre 2018 - noviembre 2018 · 3 meses

    Preparation of the key for the customers, suggested places and villa to see during their stay, replied to phone, replied to emails, registrated the documents of the customers.

  • Receptionist

    Hotel La favorita - Mantua, Italy

    Recepción
    junio 2016 - agosto 2016 · 3 meses

    Reply to emails in English, Spanish and German. Hospitality of customers, registration of documents and arrivals and departures,preparation od the keys for the custumer, translated the daily menu from italian to english

Estudios

  • Master in Tourism Specialist

    Act - Milan, Italy

    mayo 2018 - julio 2018

    use of Galileo, Opera, efficient communication

  • Science of Linguistic Mediation

    Ciels - Mantua, Italy

    octubre 2014 - junio 2017

    techniques to become interpreter and translator

Idiomas

5 idiomas

  • Español

    Nativo o fluido

  • Italiano

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Alemán

    Competencia profesional completa

  • Ruso

    Nociones

Información personal

Nacionalidades

  • Italiano

Permisos de trabajo

  • Unión Europea

Fecha de nacimiento

October 24th 1995

Aptitudes

3 aptitudes

  • Hotel Opera PMS System
  • Multi languages
  • pc use

Información adicional

1 información compartida

  • prefect

    associate Rotaract Mantova Postumia/ Rotary International

Contactos
Stefano Ortelli
Front agent trainee en Fourpoints by sheraton
Siguiendo
Le Meridien Piccadilly
London, United Kingdom
St Martins Lane
London, United Kingdom
page8 HOTEL
London, United Kingdom
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