Alessandra Orlando

Alessandra Orlando

General Manager en Azureva
Vive en Monaco-Ville, Monaco

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Sobre mí

Established education, work experience in the hospitality industry and leadership experience. I am approachable, having confidence and showing respect.
Brilliant in Italian, English, Russian, French and Spanish, I know deeply the OTA, Agency and Company systems management . I use the Revenue management, luxury attitude and my Comunication skills to run the Hotel Operations at the best way.

Experiencia

14 años y 6 meses

  • General Manager

    Azureva - Monaco-Ville, Monaco

    Dirección
    febrero 2019 - Ahora · 5 años y 2 meses

    - 90 Apparemment Hotel Residence •New residence inauguration, opening, ranking •Follow-up post construction ( reception of the residence and fixing construction problems, managing security commission, organizing safety and training courses: SSI, first aid, firefighters, PMS...) •In charge of establishing contact with providers, partners, travel agency, local markets •Validation and assessment of the budget, managing employees and expenses cost •Setting up procedures

  • Front Office & Reservation Manager

    Five Seas Hotel Cannes - Cannes, France

    Reservas
    marzo 2018 - enero 2019 · 1 año

    - 45 Rooms and Suites ***** • Leading the Front Office and Reservation department ( Recrutement, planning, training , setting procedures) •Follow up of unpaid invoices and commissions. • Assuring the Yield Management in accordance with our DOSM • Managing Availpro, Synxis and OTA’s extranet • Setting the new SPG program in accordance with Marriott procedures •E-reputation supervisor ( TripAdvisor, Booking, Expedia, Google +)- Avarage score > 9.6/10 •Managing complaints, meeting VIP guests •Performing budgeting function and cost control

  • Guest Relation & Duty Manager

    Hôtel Métropole Monte Carlo - Monaco-Ville, Monaco

    Responsable Relación Clientes
    diciembre 2016 - marzo 2018 · 1 año y 4 meses

    - 126 Rooms and Suites ***** • Supporting the daily operations in close relationship with the DOFO •Analyzing customer feedback (Medailla, Social Media, OTA) and improve overall rating • Duty Manager • Departmental trainer in charge of LQA training and staff spot check • Score Leading Mistery Guest > 92% • Actively supporting our expansion and growth plans as part of management committee. • Winner Green Globe challenge ( with the photo below) • Winner “talent Front of the House” 2017

  • Front office Supervisor

    Monte-Carlo Société des Bains de Mer - Monaco-Ville, Monaco

    Recepción
    marzo 2014 - noviembre 2016 · 2 años y 10 meses

    -334 Rooms and Suites **** • Supporting the Front Office Manager for the daily operation activity • Follow up : Acency, OTA, partners • Set up - Starwood preferred program • Housekeeping cross- training • Training supervisor : training, communicating and enforcing policies and procedures •Managing guest complains quickly, efficiently & courteously • Payments and commission follow up • Winner- Best SPG enrollments score • Winner- Best data base developer

  • Front Office/ Conciergerie

    Torre del Sole - Terracina, Italy

    Recepción
    febrero 2013 - febrero 2014 · 1 año y 1 mes

    +110 Rooms and Suites **** •Serve as a key point of contact for Guests • Run the Hotel Operations activity smoothly ( check in/ check out/ payments / reservations) •Provide information, advices and book services, transfers and flights. •Stay updated on hotel services as well as daily VIP requests •Act in accordance with policies and procedures • Beach Concierge

  • Assistant Destination Manager

    Costa Crociere - Genoa, Italy

    Asistente de dirección
    octubre 2009 - enero 2013 · 3 años y 4 meses

    •Meeting and greeting Guest •Translating,interpreting, guiding in remote areas around the world •Checking our partner agencies and supplies all around the world •Valid new port of call ( ex.Kashab in Oman in 2010, today well known port of call for all cruise companies) • selling excursions and transfers • setting allotments

Estudios

  • Hospitality & FB Management

    Cornell University - School of Hotel Administration - Ithaca, NY, United States

    octubre 2016 - octubre 2017

  • Languages & Turism Science

    Sapienza - Rome, Italy

    junio 2006 - junio 2009

Idiomas

5 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Francés

    Competencia profesional completa

  • Ruso

    Competencia profesional completa

  • Español

    Competencia básica profesional

Información personal

Nacionalidades

  • Italiano

Fecha de nacimiento

June 16th 1987

Información adicional

5 informaciones compartidas

  • Reward: Data collecting, email marketing

    Reward: Data collecting, email marketing

  • Rewarded...."Talent Front of the House"

    IMG_2595.JPG
  • Reward on TripAdvisor

    Reward by clients on TripAdvisor

    TripAdvisor.jpg
  • Reward tripadvidor

    IMG_3728.JPG
  • Luxury Hoteliers by ILHA

    Journal article by me

    article.jpg
Contactos
Sébastien Platroz
Receptionniste en Monte Carlo Bay
Mihai Lițoiu
Account Manager en Bolt Business
GIANCARLO PASTORE
Amministratore en CIPAS TM
Ver 25 contactos
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