Reward: Data collecting, email marketing
Reward: Data collecting, email marketing
Established education, work experience in the hospitality industry and leadership experience. I am approachable, having confidence and showing respect.
Brilliant in Italian, English, Russian, French and Spanish, I know deeply the OTA, Agency and Company systems management . I use the Revenue management, luxury attitude and my Comunication skills to run the Hotel Operations at the best way.
14 años y 6 meses
- 90 Apparemment Hotel Residence •New residence inauguration, opening, ranking •Follow-up post construction ( reception of the residence and fixing construction problems, managing security commission, organizing safety and training courses: SSI, first aid, firefighters, PMS...) •In charge of establishing contact with providers, partners, travel agency, local markets •Validation and assessment of the budget, managing employees and expenses cost •Setting up procedures
- 45 Rooms and Suites ***** • Leading the Front Office and Reservation department ( Recrutement, planning, training , setting procedures) •Follow up of unpaid invoices and commissions. • Assuring the Yield Management in accordance with our DOSM • Managing Availpro, Synxis and OTA’s extranet • Setting the new SPG program in accordance with Marriott procedures •E-reputation supervisor ( TripAdvisor, Booking, Expedia, Google +)- Avarage score > 9.6/10 •Managing complaints, meeting VIP guests •Performing budgeting function and cost control
- 126 Rooms and Suites ***** • Supporting the daily operations in close relationship with the DOFO •Analyzing customer feedback (Medailla, Social Media, OTA) and improve overall rating • Duty Manager • Departmental trainer in charge of LQA training and staff spot check • Score Leading Mistery Guest > 92% • Actively supporting our expansion and growth plans as part of management committee. • Winner Green Globe challenge ( with the photo below) • Winner “talent Front of the House” 2017
-334 Rooms and Suites **** • Supporting the Front Office Manager for the daily operation activity • Follow up : Acency, OTA, partners • Set up - Starwood preferred program • Housekeeping cross- training • Training supervisor : training, communicating and enforcing policies and procedures •Managing guest complains quickly, efficiently & courteously • Payments and commission follow up • Winner- Best SPG enrollments score • Winner- Best data base developer
+110 Rooms and Suites **** •Serve as a key point of contact for Guests • Run the Hotel Operations activity smoothly ( check in/ check out/ payments / reservations) •Provide information, advices and book services, transfers and flights. •Stay updated on hotel services as well as daily VIP requests •Act in accordance with policies and procedures • Beach Concierge
•Meeting and greeting Guest •Translating,interpreting, guiding in remote areas around the world •Checking our partner agencies and supplies all around the world •Valid new port of call ( ex.Kashab in Oman in 2010, today well known port of call for all cruise companies) • selling excursions and transfers • setting allotments
5 idiomas
Italiano
Nativo o fluido
Inglés
Competencia profesional completa
Francés
Competencia profesional completa
Ruso
Competencia profesional completa
Español
Competencia básica profesional
Nacionalidades
Italiano
Fecha de nacimiento
June 16th 1987
5 informaciones compartidas
Reward: Data collecting, email marketing
Reward by clients on TripAdvisor
Journal article by me
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