Alif Chowdhury

Alif Chowdhury

Front Desk Representative en InterContinental London - The O2
Vive en London, United Kingdom

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Sobre mí

I am highly motivated and energetic individual who has amassed extensive experience in a customer oriented catering environment. I consider my communication and interpersonal skills to be exemplary and I have a professional manner when interacting with customer and colleagues alike. I have excelled within the previous role I have undertaken due to my flexible approach to work and job commitment. My object is now to secure employment where by my skills can be utilised and further developed.

Experiencia

10 años y 7 meses

  • Front Desk Representative

    InterContinental London - The O2 - London, United Kingdom

    Recepción
    julio 2018 - Ahora · 4 años y 4 meses

    1. Operate accurate and efficient Reception operations including check in/out procedures. 2. Support Team Members in handling Guest requests and enquiries to ensure a positive outcome 3. Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments. 4. Ensure a consistent, high level of customer service. 5. Brief your team on any events or VIP guests in the hotel that day 6. Drive sales revenues and promote hotel services and facilities for up-selling opportunities 7. Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. 8. Maintain the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork. 9. Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties 10. Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards. 11. Conduct training programs on an ongoing basis. 12. Maintain check-in and check-out procedures in the hotel. 12. Carry out shift handovers and brief team members as required and follow company brand standards Assist other departments, as necessary, and maintain good working relationships with hotel Team Members.

  • Front office agent

    London Marriott Hotel Canary Wharf - London, United Kingdom

    Recepción
    junio 2017 - julio 2018 · 1 año y 2 meses

    •To consistently provide and maintain the highest standard of guest care and service. • A strong knowledge of all hotel facilities and answering guest questions in a polite, helpful and efficient manner. •To handle any guest complaints or problems and to ensure that all resolved/unresolved incidents are reported to the Head of Department.

  • Guest Service Associate

    Hilton London Waterloo - London, United Kingdom

    Responsable Relación Clientes
    junio 2016 - julio 2017 · 1 año y 2 meses

    •Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions. •Ensure that all guests receive a warm welcome friendly and memorable welcome. •Work closely with bookings & reservation. •Regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay. •Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. •Deal with guest bookings, check in and check out and provide standard reports to other departments. •Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities. •Assist with the co-ordination of guest itineraries including liaising with external service providers. •venues and provide guests with information on local amenities as required •Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered. •Any other duties as directed by the Hospitality & Guest Services Manager or other member of the team.

  • F&B Service Internship

    Burning Tree Country Club, New York - New York, NY, United States

    Alimentos & Bebidas servicio
    junio 2014 - agosto 2015 · 1 año y 3 meses

  • Supervisor at VIP Lounge

    Compass Group UK & Ireland - Glasgow, United Kingdom

    Dirección
    octubre 2013 - agosto 2014 · 11 meses

  • F&B team leader

    Lorne Hotel Glasgow - Glasgow, United Kingdom

    Restauración-Dirección
    noviembre 2011 - noviembre 2013 · 2 años y 1 mes

  • Commi Chef

    The Westin Dhaka - Dhaka, Bangladesh

    Alimentos & Bebidas cocina
    julio 2011 - enero 2012 · 7 meses

Estudios

  • MSC in International Business Management

    Northumbria University London Campus

    septiembre 2017 - diciembre 2017

  • BA Honours In Hospitality and Tourism Management

    Coventry University - London, United Kingdom

    agosto 2016 - junio 2017

  • Internship (industrial work placement)

    Burning Tree Country Club, NY - New York, IA, United States

    agosto 2014 - agosto 2015

  • Higher National Diploma In Hospitality Management

    City of Glasgow College - Hospitality and Tourism Management - Glasgow, United Kingdom

    junio 2013 - junio 2014

  • HNC in Hospitality Management

    City of Glasgow College - Hospitality and Tourism Management - Glasgow, United Kingdom

    enero 2012 - junio 2013

  • IVQ Dilploma in Food production

    City&Guilds UK - Dhaka, Bangladesh

    enero 2011 - octubre 2011

  • NQF Level 2 Diploma in F&BService;

    Edexcel UK - Dhaka, Bangladesh

    abril 2010 - marzo 2011

Idiomas

1 idioma

  • Inglés

    Competencia profesional completa

Información personal

Nacionalidades

  • Bangladeshí

Fecha de nacimiento

May 26th 1993

Aptitudes

11 aptitudes

  • Can work under pressure
  • Communication
  • Complaints solving
  • Customer sevice
  • Decision making
  • Dependable
  • Interpersonal Skill
  • Multitask
  • Organizing
  • Supervising
  • Technical skills
Contactos
Paul Archambault
Assistant Director (fixed-end contract) en Chalet Hôtel Fleur des neiges
Reza Esfandyary
Food & Beverage, Meeting & Events Operations Manager en Novotel London Excel
SYED NOMAN
Stewart supervisor en IHG - InterContinental Hotels Group
Ver 9 contactos
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