Linked In Profile
https://www.linkedin.com/in/alvin-pualam-040097b3/
I am a graduate of Diploma in Hospitality & Hotel Management in New Zealand and Bachelor in Marketing Management in Indonesia.
A well-organized Hospitality Management professional with leadership and planning abilities developed over seven-year in the hospitality career within Hotel and Restaurant Industry. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Successful at overseeing team performance and allocating resources to meet workflow and demand. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
8 años y 2 meses
• Ensuring daily operation running smooth. • Solving problems. • Controlling. • Motivate and develop staff to perform at their best and regenerate the best talented staff to be the next leader.
• Responsible for smooth, efficient, cost effective operation of restaurant to include labour management, supervision of aspects of service, inventory control. • Enforce and adhere to high standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements. • Monitor situation and realign team positions to provide optimal coverage for customer demands and patronage patterns. • Inventory control and order appropriate supplies to meet expected demands. Maintain inventory records. • Schedule employees by assigning shifts. Keep a minimum staff cost while maintaining the optimal performance for the restaurant. • Prepare weekly staff payroll and reports to the General Manager and Director. • Interview, select, and hire a new staff that offer great personalities, well qualified, fantastic restaurant experience and desire to work hard. • Train employees in every front of house position. • Interacted with guests to gauge responsiveness to the hospitality and menus, ensuring guest’s satisfaction of their dining experience. • Handle escalated customer complaints to provide full resolutions and promote loyalty. • Take immediate responsibility for issues and finding effective solutions for a swift resolution. • Assist all personnel with duties and tasks, during high volume periods at the restaurant. • Maintain operations in full compliance with alcohol service standards and legal requirements to prevent overserving or underage drinking.
• Maintain accurate bookkeeping of important files, run reports and deliver updates on occupancy and revenues to CEO, General Manager, and head departments on daily basis. • Manage a small team of Front-desk staff, promoting positive work environment through effective communication, active engagement and hands-on assistance. • Evaluate and identify ineffective workflow processes, implementing solutions to improve productivity and staff performance. • Confirm transactional data by verifying name and payment information and clearly communicating costs and fees to the guests. • Data input using Property Management System and made immediate updates to reflect room changes or any guest’s request. • Supervise the front desk so that any issues that arose could be promptly addressed and resolved. • Manage customer complaints and rectified issues to ensure guest satisfaction. • Utilized active listening skills to quickly resolve problems and escalated larger issues to the Front Office Manager. • Collaborated with housekeeping and maintenance to address and mitigate facility issues.
• Manage and supervise the bar, menu and cocktail design, inventory control, regulation compliance, and build customer relationships. • Create and update menus to follow on changing trends in customer preferences. • Control and minimise labour costs by adjusting schedules and workflows to better align on each individual strength and successfully deliver customer demands. • Maintain tight financial controls with highly accurate daily registers. • Work with management to plan and implement special events to boost customer numbers and profits. • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items. • Increased revenue by promoting additional items and assisting bar menu creation. • Manage customer service by training staff, overseeing operations and resolve issues quickly.
• Manage and overseeing bar area operations. • Create signature cocktails to complement seasonal menu changes and drive bar revenue. • Advertise and recommend drink options according to the guest’s preference to increase guest satisfaction. • Ensuring no underage customers for alcohol service and discontinued service to intoxicated guests. • Train staff to provide every customer outstanding service while strictly adhering to inventory controls. • Handle complaints and disputes from customers to ensure customer satisfaction. • Perform weekly stock control to identify loss and maintain accurate records
• Greet guests with friendliness and professionalism. • Maintain knowledge of current menu items, garnishes, ingredients and preparation methods. • Applied proactive and resourceful nature to create pleasant guest experiences. • Suggest additional items and offered samples of weekly promotional items to increase sales. • Proactively assess customer needs and provide beverage refills, condiments and other services. • Execute cash transactions quickly and accurately. • Keep the dining areas clean and promote efficiency.
• Perform daily service according to the restaurant standard.
Graduated as High Distinction Student
2 idiomas
Inglés
Nativo o fluido
Indonesio
Nativo o fluido
Nacionalidades
Indonesio
Permisos de trabajo
Indonesia
Nueva Zelanda
Estados Unidos
Fecha de nacimiento
April 15th 1991
Permiso de conducir
Sí
18 aptitudes
1 información compartida
No hemos encontrado ninguna información nueva en tu CV para añadirla a tu perfil. Te aconsejamos que añadas manualmente nueva información o que pruebes un CV diferente.
Hemos añadido la siguiente información a tu perfil:
¡Echa un vistazo a tu perfil actualizado!
No hemos podido actualizar tu perfil.
No hemos podido actualizar tu perfil. Sin embargo, tu CV se ha guardado.
Se produjo un error al subir tu CV.
¿Aún quieres completar tu perfil? Te recomendamos que cargues un archivo .doc o un CV diferente.