Alvin Pualam

Alvin Pualam

Assistant Floor Manager en Skye Restaurant & Bar
Vive en Central Jakarta, Indonesia

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Sobre mí

I am a graduate of Diploma in Hospitality & Hotel Management in New Zealand and Bachelor in Marketing Management in Indonesia.
A well-organized Hospitality Management professional with leadership and planning abilities developed over seven-year in the hospitality career within Hotel and Restaurant Industry. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Successful at overseeing team performance and allocating resources to meet workflow and demand. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

Experiencia

8 años y 2 meses

  • Assistant Floor Manager

    Skye Restaurant & Bar - Central Jakarta, Indonesia

    Restauración-Dirección
    diciembre 2021 - Ahora · 2 años y 4 meses

    • Ensuring daily operation running smooth. • Solving problems. • Controlling. • Motivate and develop staff to perform at their best and regenerate the best talented staff to be the next leader.

  • Assistant Restaurant Manager

    Francis & Staub La Rotisserie - New York, NY, United States

    Restauración-Dirección
    noviembre 2019 - diciembre 2020 · 1 año y 2 meses

    • Responsible for smooth, efficient, cost effective operation of restaurant to include labour management, supervision of aspects of service, inventory control. • Enforce and adhere to high standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements. • Monitor situation and realign team positions to provide optimal coverage for customer demands and patronage patterns. • Inventory control and order appropriate supplies to meet expected demands. Maintain inventory records. • Schedule employees by assigning shifts. Keep a minimum staff cost while maintaining the optimal performance for the restaurant. • Prepare weekly staff payroll and reports to the General Manager and Director. • Interview, select, and hire a new staff that offer great personalities, well qualified, fantastic restaurant experience and desire to work hard. • Train employees in every front of house position. • Interacted with guests to gauge responsiveness to the hospitality and menus, ensuring guest’s satisfaction of their dining experience. • Handle escalated customer complaints to provide full resolutions and promote loyalty. • Take immediate responsibility for issues and finding effective solutions for a swift resolution. • Assist all personnel with duties and tasks, during high volume periods at the restaurant. • Maintain operations in full compliance with alcohol service standards and legal requirements to prevent overserving or underage drinking.

  • Night Duty Manager

    Naumi Hotel - Wellington, New Zealand

    Recepción
    enero 2019 - noviembre 2019 · 11 meses

    • Maintain accurate bookkeeping of important files, run reports and deliver updates on occupancy and revenues to CEO, General Manager, and head departments on daily basis. • Manage a small team of Front-desk staff, promoting positive work environment through effective communication, active engagement and hands-on assistance. • Evaluate and identify ineffective workflow processes, implementing solutions to improve productivity and staff performance. • Confirm transactional data by verifying name and payment information and clearly communicating costs and fees to the guests. • Data input using Property Management System and made immediate updates to reflect room changes or any guest’s request. • Supervise the front desk so that any issues that arose could be promptly addressed and resolved. • Manage customer complaints and rectified issues to ensure guest satisfaction. • Utilized active listening skills to quickly resolve problems and escalated larger issues to the Front Office Manager. • Collaborated with housekeeping and maintenance to address and mitigate facility issues.

  • Bar Manager

    Vaudeville Bar - Tauranga, New Zealand

    Restauración-Dirección
    abril 2017 - noviembre 2018 · 1 año y 8 meses

    • Manage and supervise the bar, menu and cocktail design, inventory control, regulation compliance, and build customer relationships. • Create and update menus to follow on changing trends in customer preferences. • Control and minimise labour costs by adjusting schedules and workflows to better align on each individual strength and successfully deliver customer demands. • Maintain tight financial controls with highly accurate daily registers. • Work with management to plan and implement special events to boost customer numbers and profits. • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items. • Increased revenue by promoting additional items and assisting bar menu creation. • Manage customer service by training staff, overseeing operations and resolve issues quickly.

  • Head Bartender & FnB Team Leader

    Grand Millennium Hotel Auckland - Auckland, New Zealand

    Bar
    junio 2015 - abril 2017 · 1 año y 11 meses

    • Manage and overseeing bar area operations. • Create signature cocktails to complement seasonal menu changes and drive bar revenue. • Advertise and recommend drink options according to the guest’s preference to increase guest satisfaction. • Ensuring no underage customers for alcohol service and discontinued service to intoxicated guests. • Train staff to provide every customer outstanding service while strictly adhering to inventory controls. • Handle complaints and disputes from customers to ensure customer satisfaction. • Perform weekly stock control to identify loss and maintain accurate records

  • F&B Attendant & Bartender

    Hotel Debrett - Auckland, New Zealand

    Alimentos & Bebidas servicio
    septiembre 2015 - enero 2016 · 5 meses

    • Greet guests with friendliness and professionalism. • Maintain knowledge of current menu items, garnishes, ingredients and preparation methods. • Applied proactive and resourceful nature to create pleasant guest experiences. • Suggest additional items and offered samples of weekly promotional items to increase sales. • Proactively assess customer needs and provide beverage refills, condiments and other services. • Execute cash transactions quickly and accurately. • Keep the dining areas clean and promote efficiency.

  • FnB Attendant & Kitchen Hand

    Auckland City Hotel - Auckland, New Zealand

    Alimentos & Bebidas servicio
    marzo 2015 - diciembre 2015 · 11 meses

    • Perform daily service according to the restaurant standard.

Estudios

  • Diploma in Hospitality and Hotel Management

    Professional Bar and Restaurant School - Auckland, New Zealand

    enero 2015 - diciembre 2016

    Graduated as High Distinction Student

  • Bachelor's Degree in Management (Marketing)

    Multimedia Nusantara University - South Tangerang, Indonesia

    septiembre 2009 - septiembre 2014

Idiomas

2 idiomas

  • Inglés

    Nativo o fluido

  • Indonesio

    Nativo o fluido

Información personal

Nacionalidades

  • Indonesio

Permisos de trabajo

  • Indonesia

  • Nueva Zelanda

  • Estados Unidos

Fecha de nacimiento

April 15th 1991

Permiso de conducir

Aptitudes

18 aptitudes

  • Basic Food
  • Cash-handling
  • Customer Relationship Management (CRM)
  • Customer Service orientation
  • Data Entry
  • Exceptional Customer Support
  • Hotel Manager Software
  • Interpersonal communications
  • Inventory control
  • Managing Point of Sales system
  • Menu Design (Bar)
  • Microsoft office skills
  • Native Indonesian Language
  • Problem Solving Skills
  • Proficient in Mixology
  • Staff-training
  • Strong Clear English Communication (Verbal & Writt
  • Team Leadership

Información adicional

1 información compartida

Contactos
Marco Pettinicchio
Restaurant Manager en USHG
Jovan Milinkovic
Cook en Hotel Borkovac
LORENZO ROMANO
Chef de partie en Enoteca Pinchiorri
Ver 6 contactos
Siguiendo
Mandarin Oriental Burj Al Arab - Jumeirah Group
Burj Al Arab - Jumeirah Group
Dubai, United Arab Emirates
Marriott International
Otros miembros
DUNG NGUYEN
New York, NY, United States
Irfan Amril
Central Jakarta, Indonesia
Sibourg Patrick
Jakarta, Indonesia
Calvin Chandra
South Jakarta, Indonesia
Ver más
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