https://www.linkedin.com/in/amira-mosrati-chs%C2%AE-1274b6130
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Sobre mí
A strong team player with more than three years experience in guest services. I speak french, English and Arabic. Dealt with guests from different nationalities and the best thing in life for me is that smile that I can get from a happy guest .
Experiencia
8 años
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SENIOR FRONT OPERATIONS ( FRONT OFFICE SUPERVISOR )
CITY OF DREAMS MEDITERRANEAN - Cyprus
Recepciónabril 2023 - Ahora · 1 año- Ensures Outstanding customer care at all times. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Ensure Front office log book and hotel log book is always updated and actioned upon. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
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Butler
Ozen Reserve Bolifushi - Maldives
Responsable Relación Clientesenero 2021 - septiembre 2022 · 1 año y 9 meses- Meet guests when they arrive and get them settled in their rooms - Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc. - Have a thorough understanding of all spirits and specialty foods in stock - Serve meals and pour drinks for guests - Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests - Ensure guests’ rooms are clean and tidy up when necessary - Recommend and arrange amenities for guests - See guests off when they check out- Remain well-groomed at all times - Keep up-to-date on all hotel policies on safety and hygiene - Perform all duties with discretion, professionalism and a pleasant demeanor
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Guest Relations Supervisor
Adaaran Prestige Vadoo - Maldives
Responsable Relación Clientesnoviembre 2019 - noviembre 2020 · 1 año y 1 mes- Checking guest preferences before arrival. - Welcome guests during check-in and giving a found farewell to guest while checkout - Handling guest complaints and concerns in an efficient and timely manner - Preparing transfer schedules. -Allocate rooms to all arriving guests after checking the guest preferences -Collect Guest feedback during guest departure along with his likes and dislikes. -Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. -Give proper and complete handover to the next shift
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GUEST RELATIONS EXECUTIVE
ADAARAN PRESTIGE VADOO 5 - Maldives
Responsable Relación Clientesnoviembre 2019 - octubre 2020 · 1 año- Welcome guests during check-in and giving a found farewell to guest while checkout - Handling guest complaints and concerns in an efficient and timely manner - Preparing transfer schedules. -Allocate rooms to all arriving guests after checking the guest preferences -Collect Guest feedback during guest departure along with his likes and dislikes. -Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
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GUEST RELATIONS OFFICER
OBLU SELECT SANGELI 5 - Maldives
Responsable Relación Clientesenero 2019 - julio 2019 · 7 meses-Welcoming guests in a friendly and professional way -Addressing and escalating customer complaints -Providing information about facilities, programs and other services -Attend and organize special events for guests such as birthdays , anniversary ...
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MANAGER
MOLIERE TRAINING CENTRE - Tunisia
Eventooctubre 2017 - enero 2019 · 1 año y 4 meses- Provides guidance and leadership to staff emphasizing the importance of high quality, integrated, seamless services for students - Handles complaints from staff and community appropriately - Participates in hiring and ongoing personnel decisions regarding center staff
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CLUSTER SOCIAL MEDIA MANAGER
THALASSA HOTELS TUNISIA - Monastir, Tunisia
Marketingenero 2017 - septiembre 2017 · 9 meses-Create and implement commercial events -Responsible for the setting up and performance of websites -Animate social networks -Responding to and helping customers -Writing social content -Analyzing past social performance -Creating, managing and growing the company's presence through Twitter, Facebook,and instagram -Managing online feedback forums such as TripAdvisor, Zoover, Holidaycheck and Tophotels
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COMMUNITY MANAGER
THALASSA HOTEL MONASTIR
Marketingnoviembre 2016 - enero 2017 · 3 meses- Provide engaging text, image and video content for social media accounts - Respond to comments and customer queries in a timely manner - Monitor and report on feedback and online reviews - Organize and participate in events to build community and boost brand awareness - Coordinate with Marketing and Communications teams to ensure brand consistency - Liaise with Development and Sales departments to stay updated on new products and features -Stay up-to-date with digital technology trends
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Client Advisor
Teleperformance - Sousse, Tunisia
Consultoríajunio 2015 - octubre 2016 · 1 año y 5 meses
Estudios
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SUPERVISORY SKILL BUILDERS
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE (AHLEI)
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Bachelor's degree in English language
Faculty of arts and humanities of sousse - Tunis, Tunisia
febrero 2011 - septiembre 2015
Idiomas
5 idiomas
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Arábica
Nativo o fluido
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Inglés
Nativo o fluido
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Francés
Nativo o fluido
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Turco
Competencia básica profesional
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Italiano
Nociones
Información personal
Nacionalidades
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Tunesino
Permisos de trabajo
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Chipre
Fecha de nacimiento
June 02nd 1991
Permiso de conducir
Sí
Aptitudes
5 aptitudes
- Energetic and smiling
- Friendly and positive
- Kind
- Patient
- Very ambitious
Información adicional
1 información compartida
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