Amira Mosrati (CHS®)

SENIOR FRONT OPERATIONS ( FRONT OFFICE SUPERVISOR ) en CITY OF DREAMS MEDITERRANEAN
Vive en Cyprus

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Sobre mí

A strong team player with more than three years experience in guest services. I speak french, English and Arabic. Dealt with guests from different nationalities and the best thing in life for me is that smile that I can get from a happy guest .

Experiencia

8 años

  • SENIOR FRONT OPERATIONS ( FRONT OFFICE SUPERVISOR )

    CITY OF DREAMS MEDITERRANEAN - Cyprus

    Recepción
    abril 2023 - Ahora · 1 año

    - Ensures Outstanding customer care at all times. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Ensure Front office log book and hotel log book is always updated and actioned upon. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

  • Butler

    Ozen Reserve Bolifushi - Maldives

    Responsable Relación Clientes
    enero 2021 - septiembre 2022 · 1 año y 9 meses

    - Meet guests when they arrive and get them settled in their rooms - Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc. - Have a thorough understanding of all spirits and specialty foods in stock - Serve meals and pour drinks for guests - Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests - Ensure guests’ rooms are clean and tidy up when necessary - Recommend and arrange amenities for guests - See guests off when they check out- Remain well-groomed at all times - Keep up-to-date on all hotel policies on safety and hygiene - Perform all duties with discretion, professionalism and a pleasant demeanor

  • Guest Relations Supervisor

    Adaaran Prestige Vadoo - Maldives

    Responsable Relación Clientes
    noviembre 2019 - noviembre 2020 · 1 año y 1 mes

    - Checking guest preferences before arrival. - Welcome guests during check-in and giving a found farewell to guest while checkout - Handling guest complaints and concerns in an efficient and timely manner - Preparing transfer schedules. -Allocate rooms to all arriving guests after checking the guest preferences -Collect Guest feedback during guest departure along with his likes and dislikes. -Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. -Give proper and complete handover to the next shift

  • GUEST RELATIONS EXECUTIVE

    ADAARAN PRESTIGE VADOO 5 - Maldives

    Responsable Relación Clientes
    noviembre 2019 - octubre 2020 · 1 año

    - Welcome guests during check-in and giving a found farewell to guest while checkout - Handling guest complaints and concerns in an efficient and timely manner - Preparing transfer schedules. -Allocate rooms to all arriving guests after checking the guest preferences -Collect Guest feedback during guest departure along with his likes and dislikes. -Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

  • GUEST RELATIONS OFFICER

    OBLU SELECT SANGELI 5 - Maldives

    Responsable Relación Clientes
    enero 2019 - julio 2019 · 7 meses

    -Welcoming guests in a friendly and professional way -Addressing and escalating customer complaints -Providing information about facilities, programs and other services -Attend and organize special events for guests such as birthdays , anniversary ...

  • MANAGER

    MOLIERE TRAINING CENTRE - Tunisia

    Evento
    octubre 2017 - enero 2019 · 1 año y 4 meses

    - Provides guidance and leadership to staff emphasizing the importance of high quality, integrated, seamless services for students - Handles complaints from staff and community appropriately - Participates in hiring and ongoing personnel decisions regarding center staff

  • CLUSTER SOCIAL MEDIA MANAGER

    THALASSA HOTELS TUNISIA - Monastir, Tunisia

    Marketing
    enero 2017 - septiembre 2017 · 9 meses

    -Create and implement commercial events -Responsible for the setting up and performance of websites -Animate social networks -Responding to and helping customers -Writing social content -Analyzing past social performance -Creating, managing and growing the company's presence through Twitter, Facebook,and instagram -Managing online feedback forums such as TripAdvisor, Zoover, Holidaycheck and Tophotels

  • COMMUNITY MANAGER

    THALASSA HOTEL MONASTIR

    Marketing
    noviembre 2016 - enero 2017 · 3 meses

    - Provide engaging text, image and video content for social media accounts - Respond to comments and customer queries in a timely manner - Monitor and report on feedback and online reviews - Organize and participate in events to build community and boost brand awareness - Coordinate with Marketing and Communications teams to ensure brand consistency - Liaise with Development and Sales departments to stay updated on new products and features -Stay up-to-date with digital technology trends

  • Client Advisor

    Teleperformance - Sousse, Tunisia

    Consultoría
    junio 2015 - octubre 2016 · 1 año y 5 meses

Estudios

  • SUPERVISORY SKILL BUILDERS

    AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE (AHLEI)

  • Bachelor's degree in English language

    Faculty of arts and humanities of sousse - Tunis, Tunisia

    febrero 2011 - septiembre 2015

Idiomas

5 idiomas

  • Arábica

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Francés

    Nativo o fluido

  • Turco

    Competencia básica profesional

  • Italiano

    Nociones

Información personal

Nacionalidades

  • Tunesino

Permisos de trabajo

  • Chipre

Fecha de nacimiento

June 02nd 1991

Permiso de conducir

Aptitudes

5 aptitudes

  • Energetic and smiling
  • Friendly and positive
  • Kind
  • Patient
  • Very ambitious

Información adicional

1 información compartida

Contactos
Katty Clément
Human Resources Manager at The Brando, La Samanna
Naresh Kaushik
Learning & Development Manager at Park Hyatt Maldives Hadahaa
Kathleen Dirangga
Co-Founder at Nec Manado
Ver 15 contactos
Siguiendo
IHG Hotels & Resorts
IHG Hotels & Resorts
Denham, United Kingdom
Sofitel Brussels Europe Hotel Indigo Grand Cayman - Recruitment in Europe
Otros miembros
Monika Leber
Saalbach-Hinterglemm, Austria
Serena Zambrino
Morbio Inferiore, Switzerland
Igor Daloiso
Malé, Maldives
Rajmilan Poudel
Vancouver, Canada
Ver más
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