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Sobre mí
Hi! My name is Ana Clara Vida and I'm a Hotelier.
I am from Brazil and extremely passionate about Guest Services and Hospitality and, above all, making people happy.
My biggest goal is to find my place as a leader at a hotel where I can share my knowledge and experience gained through out the last few years, improving a specific department and team, always aiming at exceeding our guest's expectations. To make sure the team has the information and tools needed to do the job and that the guest feels like the property is their home away from home.
My main focus is on the Rooms Division (Guest Relations/Front Desk/Concierge) areas.
I am extremely flexible (destination, job length and hours wise).
-Past experiences:
I've done two internships at two hotels in Gramado, Brazil. Food and beverage and hostess assistant at Varanda das Bromélias Boutique Hotel, and front desk and housekeeping assistant at Hotel Saint Andrews.
On November 2016 I got the chance to do a International Cultural Exchange Program at Walt Disney World's Wilderness Lodge Resort. I was a bell services dispatcher during the three months of the program.
After graduation (July 2017), I was in Abu Dhabi, at the Marriott’s St. Regis Resort in Saadiyat Island as a Concierge Intern for six months.
From April 2018 to April 2019 I participated in the J1 Rooms Division Program at the Walt Disney World Swan and Dolphin Resorts (operated by Marriott). The one-year program included working at Recreation, Guest Services & Front Desk.
I went back to St. Regis Saadiyat Island Concierge team in July 2019 and stayed until October, when I had the chance to come back to Brazil and be an Assistant Manager at the 12 room inn in Maresias, Pousada Pé da Mata.
I've been here in Maresias since October, working not only as an Assistant Manager overseeing Front Desk, Guest Services, Reservations and Social Media/Marketing.
Throughout COVID-19, we were temporarily closed for 3 months but now we are open and following a very strict Safety Protocol - continuing to make our guests happy and, most of all, safe.
-Education:
• Hotel Management bachelor's degree from Castelli Escola Superior de Hotelaria, located in Canela, Brazil
• American Hospitality Academy - Hospitality Profissional online course
"We create happiness."
Experiencia
4 años y 4 meses
-
Assistant Manager
Pousada Pé da Mata - Maresias, Brazil
Asistente de direcciónoctubre 2019 - julio 2021 · 1 año y 10 meses -
Concierge Agent
St Regis Saadiyat Island Resort - Abu Dhabi, United Arab Emirates
Conserjejulio 2019 - octubre 2019 · 4 meses -
J1 Guest Services Intern
Walt Disney World Swan and Dolphin Resort - Orlando, FL, United States
Responsable Relación Clientesabril 2018 - abril 2019 · 1 año y 1 mes -
Concierge Intern
The St. Regis Saadiyat Island Resort & Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi - Abu Dhabi, United Arab Emirates
Conserjeagosto 2017 - febrero 2018 · 7 meses -
Bell Services Dispatcher
Walt Disney World Resort - Orlando, FL, United States
Logísticanoviembre 2016 - febrero 2017 · 4 mesesDisney's Wilderness Lodge Resort, located at the Magic Kingdom. - Taking calls and dispatching Bell person through computer system and/or radio - Dispatching Bell person to transport guest’s luggage to and from rooms/vehicles/storage - Managing the workflow of Bell Services Cast Members and assisting Valet Desk when necessary - Heavy use of telephone and computer skills, including Amadeus HotSOS and internal Walt Disney platforms - Keeping track of deliveries and returns of guest’s groceries, wheelchairs, ECV and strollers - Greeting guests with positive, friendly and helpful attitude, putting safety first and maintaining show quality - Proactively addressing guest needs by answering questions, giving directions and other information regarding the resort, the parks and surrounding areas
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Front Desk Internship - Hotel Saint Andrews
Relais & Châteaux - Gramado, Brazil
Recepciónjulio 2015 - septiembre 2015 · 3 meses- Assisting concierge with check-in and check-out procedures - Assigning guest’s deliveries and needs to butlers - Greeting guests and answering questions about the hotel and touristic destinations around the city
Estudios
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Hotel Management/Hospitality
Castelli Escola Superior de Hotelaria - Canela, Brazil
julio 2015 - junio 2017
Idiomas
4 idiomas
-
Inglés
Nativo o fluido
-
Portugués
Nativo o fluido
-
Español
Nociones
-
Francés
Nociones
Información personal
Nacionalidades
-
Brasileño
Fecha de nacimiento
May 02nd 1997
Aptitudes
13 aptitudes
- Adaptable,flexible
- Commitment
- Good communication
- Google Drive
- MS Excel
- Organization
- Passion Driven
- Politeness and courtesy
- Prioritizing
- Social Media
- Strong hospitality
- Work efficiently
- Work ethics
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