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Experiencia
8 años y 10 meses
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Assistant General Manager
Quality Inn Miami Aiport - Miami, FL, United States
Asistente de direcciónjulio 2017 - Ahora · 6 años y 9 meses• Conducted weekly food and beverage meetings to discuss training and service standards • Assisted in annual budgetary preparations; researched budget needs; compiled budget data; negotiated budget terms; and reviewed budget on regular basis • Reviewed and approved transmittals and other front office paperwork and reports • Interviewed and hired front office, housekeeping and maintenance team members. • Maintained the highest level of ethical leadership to lead the property to achieve its business Goals • Ensured the objectives and goals of Baywood Hotels to achieve brand positioning and success • Resolved and assisted General Manager in settling guest complaints and service recovery process
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Front Desk Supervisor
Hampton Inn and Suites Miami Downtown - Miami, FL, United States
Recepciónagosto 2015 - abril 2017 · 1 año y 9 meses• Trained new Guest Services department personnel • Anticipated and intervened in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy • Planned, scheduled and supervised the work of other employees • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits • Managed and coordinated all arrivals and departures of special guests (VIPs, SAs etc.) • Assisted Sales Department with group reservations by answering potential leads through email or phone
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Catering and Sales Intern
Embassy Suites Fort Lauderdale - Miami, FL, United States
Ventasmarzo 2015 - mayo 2015 · 4 meses• Performed word-processing, typing, emailing, data entry, filing, faxing, copying, processing mail • Created and routed BEO’s to the different departments involved in the event planning process • Assisted with completing sales and catering reports using a Sales Tracking System • Answered phone and email inquiries utilizing Hilton’s guidelines • Maintained an accurate and easy to use filing system for storing sales documents • Reconciled banquet checks and AV forms daily
Estudios
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Bachelor of Science
Johnson & Wales University - The Hospitality College - Providence, RI, United States
marzo 2011 - mayo 2015
Idiomas
2 idiomas
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Inglés
Nativo o fluido
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Español
Nativo o fluido
Aptitudes
4 aptitudes
- Flexibility and adaptability
- Leadership
- Self Motivated
- Time managment
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