Andrra Berisha

Andrra Berisha

Front Office Manager en Four Points by Sheraton
Vive en Prishtina

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Experiencia

6 años y 5 meses

  • Front Office Manager

    Four Points by Sheraton - Prishtina

    Recepción
    diciembre 2019 - Ahora · 4 años y 4 meses

  • Assistant Front Office Manager

    Perry Lane Hotel, a Luxury Collection Hotel, Savannah - Savannah, GA, United States

    Recepción
    marzo 2018 - marzo 2019 · 1 año y 2 meses

    Assistant Front Desk Manager: - Worked with FO Manager and Hotel Manager in developing strategies for revenue optimization - Collected deposits, fees and payments - Balanced hotel accounts at the end of the day - Analyzed and evaluated departmental goals; Established employee training platforms - Worked closely with the Finance department in establishing the Night Audit standards of operating procedures - Oversaw all front desk operations, hotel reputation, and staff operational efficiency - Worked with the Sales & Marketing department in establishing relationships with luxury travel agents (Virtuoso; Fine Hotels & Resorts; Signature; Luxury Privileges) - Conducted interviews and recruited new team members

  • Country Manager

    Neuvoo - Lausanne, Switzerland

    Dirección
    julio 2016 - diciembre 2016 · 6 meses

    - Performed initial client assessment and analysis to begin research process using Google AdWords - Implemented marketing strategies which resulted in the launch of a customer base - Initiated two key partnerships with the potential of future revenue growth - Managed an offshore team of five members; delegated tasks and measured performance

  • Guest Relations Coordinator

    Penha Longa Resort - Sintra, Portugal

    Responsable Relación Clientes
    julio 2015 - diciembre 2015 · 6 meses

    - Designed new amenities to be placed in guest rooms in order to personalize stay and differentiate brand - Supervised the Guest Relations team when supervisor absent; delegated tasks accordingly in line with hotel occupancy percentage to increase efficiency - Handled guest complaints and resolved them by owning the issue and keeping track of similar occurrences - Checked-­‐in VIP guests in order to ensure that the Ritz-­Carlton standards are met and guest’s needs are anticipated

Estudios

  • BBA (Hons.) in Hospitality Management/Administration with Luxury Brand Management

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    agosto 2014 - agosto 2017

    Bachelor of Business Administration (Hons.) in Hospitality Management with Luxury Brand Management ▪ Achievements: Top Bachelor Student of GIHE 2017/ Member of Eta Sigma Delta International Hospitality Honorary Society ▪ Applied Business Project with Audemars Piguet (Milano, Italy): Designing a Luxury Brand Retail Experience for Spanish clients- cooperation with Domus Academy ▪ Applied Business Project with 8Js: Innovative Supply Chain Strategies within the Luxury Brand Owner-Retailer Relationship- cost and profit optimization ▪ Applied Business Project: Hotel Concept Development in Dublin, Ireland

Idiomas

6 idiomas

  • Albanés

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Francés

    Competencia básica profesional

  • Turco

    Nociones

  • Alemán

    Nociones

  • Portugués

    Nociones

Información personal

Nacionalidades

  • Macedonio

  • Albanés

Fecha de nacimiento

July 06th 1996

Aptitudes

27 aptitudes

  • Alice
  • Analytical skils
  • Consumer Behavior insight
  • Decision making skills
  • Detail oriented
  • empower
  • Exceptional Customer Service
  • Financial Skills
  • Galaxy Lightspeed
  • Goal-Driven
  • Luxury brand concept design and marketing
  • Luxury consumer behavior knowledge
  • Management
  • Marsha
  • Microsoft Office
  • Mystique
  • Negotiation skills
  • Opera
  • Presentation skills
  • Project management skills
  • Results-focused
  • Sales coordination skills
  • Strong communication skills
  • Team leading
  • Team work
  • Time managment
  • • Training development aptitude

Información adicional

2 informaciones compartidas

  • Involvement

    President at Glion Institute of Higher Education Charity Committee (May 2017 - Dec 2017)

    - Organized charity events with the aim of increasing funds for two Swiss-­‐based charities
    - Handled financial accounts and advised the treasurer
    - Created and managed the Glion Charity Committee constitution

  • Brand Ambassador at Hosco

    - Organized presentations and events to promote Hosco
    - Assisted students in finding internships within the hospitality industry using the online Hosco platform
    - Kept track of accounts created by students in order to evaluate the efficiency of promotional campaigns; Used insight to enhance promotional efforts

Contactos
GIANCARLO PASTORE
Amministratore en CIPAS TM
Geoffrey Musera
Lead Business Consultant en Green World Hospitality Consultants
Lorenzo Baldi
Night Manager en Hilton Garden Inn Custom House
Ver 47 contactos
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