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Sobre mí
Well presented individual with exceptional customer service skills, and the ability to provide an effective reception. Experienced in working under pressure in a quick paced fast moving environment and able to receive guests on arrival in a friendly, helpful and approachable manner. Able to be an integral member of an administrative and clerical team, and can follow instructions and also have a willingness to learn. Currently looking for a suitable Receptionist/Guest services /Secretary Concierge /or any position that will match my skills, with a progressive company
Experiencia
12 años y 9 meses
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Beauty Lounge Supervisor
Bedashing beauty lounge - Dubai, United Arab Emirates
Cuidado y bellezajunio 2018 - Ahora · 5 años y 10 mesesManaging Bookings, Maintaining high levels of guest satisfaction, upselling services to the clients Supervising branch operation in absence of the branch Manager, prepares and sends daily reports, Managing all the cash and credit card transaction Ensure tallying of cash at the start and end of the day, Sending staff daily attendance report to the HR , managing front desk, Handles Sales and petty cash, Maintaining detailed records of served orders and collected cash, Handling guests appointments, Supervising staff and Up selling the Retails
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Receptionist
IFA RESIDENTIAL SERVICES - Dubai, United Arab Emirates
Recepciónenero 2015 - Ahora · 9 años y 3 meses Welcomes all guests with a smile and maintain a professional approach at all times. Continually deliver and maintain the high service standard required for the daily operation. Assist the Residents and guests with a multitude of individual enquiries in a timely and professional manner. Provide prompt, professional and courteous service to IFA Residents and guests, in a personalized and refined manner Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solution Update appointment calendars and schedule meetings/appointments Perform other clerical duties such as filing, photocopying, printing etc. Provide special services, such as Rental, Taxi Reservations, to the residents and guests. Ensure Resident and guest complaint are dealt with in a timely, professional manner and recorded. Preparing daily, weekly and monthly reports and write incidents reports in regards to any un usual issue that my occur . Ensures follow up on any outstanding items on the handover report and takes ownership Logging and holding of keys for residents and supplying keys and access cards responsibly and with the correct documentation Ensures the building rules are followed and communicated to the residents
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Health club receptionist/Kid Cub Receptionist
Gloria Hotel - Dubai, United Arab Emirates
Deporte y fitnessdiciembre 2010 - mayo 2014 · 3 años y 6 meses Attending to all the leisure facilities, ensuring smooth running and improving whenever necessary to ensure guest satisfaction Welcoming guests to our facilities with a smile, showing them around ,answering their unique queries with courtesy and attending to their needs and Explaining to the guests the types of services we offer at the Spa Analyzing all the memberships, conducting payments and discussing the membership’s issues with operation manager to come up with better services to our guests. Working as a team to up sell our facilities to member guest and non-members in order to reach our targets of our organization Managing all the bookings for the squash and tennis courts and renting out the equipment and Coordinating with the Spa attendants and the therapist as well. Organizing nanny services and keeping the records of the guests requiring nanny services Receiving calls from both outside and inside for the reservations of the activities taking place in kids club
Estudios
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mt .Kenya University
mayo 2016 - agosto 2017
Idiomas
1 idioma
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Inglés
Nativo o fluido
Información personal
Nacionalidades
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Keniano
Aptitudes
6 aptitudes
- A knack for anticipating a customer’s needs
- Excellent telephone manner
- Good organization and prioritization skills
- Initiative and problem-solving abilities
- • Outstanding communication skills,
- • Proficiency with various software,
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