Arnoldo Daniel Bhend Soza

Arnoldo Daniel Bhend Soza

Assistant Manager en Hotel Monopol Luzern
Vive en Lucerne, Switzerland

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Sobre mí

I was born in Nicaragua. As the son of a Swiss father and a Nicaraguan mother, i spent my childhood in that marvelous country. I grew up n a lively environment, surrounded by plenty of cousins, aunts, uncles and neighbors, as it is typical in Central America.
When I was 11, my parents decided to move to Switzerland due to the magnificent education and standards of living provided by my father's nation of origin.

Thanks to my young age, i had no problems in adapting to the new language and to the way of life in Switzerland. It was for me a wonderful new experience to meet new people, a new culture and specially the European part of my family.
I got through School, learned the German language fast and could assimilate rapidly thanks to my open mind and interest in my new home. With 17 years, I started studying Economics and graduated successfully three years later.

After working a year and absolving my mandatory military service, i wanted to change my field of studies. I started studying architecture but realized soon that this faculty did not cover my interests and that in that area I could not unfold my strengths, like my social, communication and language skills or interest in interacting with people. I decided to change my profession once again.

I always had an interest in working in the gastronomy. That field consistently had its spell on me.
I was fascinated by the charm of servers: how they can smile all day and make your evening a pleasure.
Further by the receptionists at the check in at a hotel. The way they seem to know everything about a city and how they are able to provide all you need in an incredibly short amount of time.
I wondered how a cook could conjure an awesome 4-meal course, not just for me but for a whole restaurant.
It was for me a mystery how a General Manager was able to be everywhere: he greeted you, when you entered the room but as the same time he was somewhere else instructing his employees or chatting with arriving guests.

I decided I wanted to be part of this world of gastronomy and hostelry. The Swiss hospitality Management School of Lucerne is a school that teaches exactly these things. You learn to be a successful restaurateur/ hotelier but most important you learn to become a manager.
I subscribed for the school and after a mandatory internship in the gastronomy before starting the school I was allowed to attend the school. Ever since I am a student of the "SHL - Schweizer Hotelfachschule Luzern" (Swiss hospitality Management School of Lucerne).

Experiencia

8 años

  • Assistant Manager

    Hotel Monopol Luzern - Lucerne, Switzerland

    Asistente de dirección
    mayo 2019 - Ahora · 4 años y 11 meses

    • Train & Supervise subordinates • Guest Relations • Pricing • Complaint Management

  • Management Trainee

    Renaissance Beijing Capital Hotel - Chaoyang, China

    Logística
    mayo 2018 - noviembre 2018 · 7 meses

    train & supervise subordinates, guest relations, check-in & -out VIPs, concierge services for VIPs

  • Duty Manager

    Hotel Monopol Luzern - Lucerne, Switzerland

    Recepción
    abril 2017 - octubre 2017 · 7 meses

    advanced internship supervising reception as duty manager, billing, management of group correspondence, accommodating complaints, ...

  • F&B Employee

    Hotel & Brasserie Löwen am See - Zug, Switzerland

    Alimentos & Bebidas servicio
    septiembre 2016 - octubre 2016 · 2 meses

    management of own service station, closing duties, upselling, wine recommendation, ...

  • Intern

    Hotel & Brasserie Löwen am See - Zug, Switzerland

    Alimentos & Bebidas servicio
    marzo 2016 - agosto 2016 · 7 meses

    à la carte service, MEP, record orders, ...

  • Intern

    Hotel Des Alpes - Lucerne, Switzerland

    Alimentos & Bebidas cocina
    abril 2015 - octubre 2015 · 7 meses

    MEP/ production, GMP, à la carte service, working independently on the own station gardemacher or pâtissier, ...

  • Intern

    Hotel Monopol Luzern - Lucerne, Switzerland

    Recepción
    abril 2014 - octubre 2014 · 7 meses

    reservations, correspondence management, customer service, check-in / -out

Estudios

  • Business Administration

    Swiss Hotel Management Academy - Lucerne, Switzerland

    enero 2018 - mayo 2018

    • Business Administration (Focus on Financial and Operational Accounting, Leadership Competencies and Marketing) • Revenue and Yield Management

  • Front Office

    Swiss Hotel Management Academy - Lucerne, Switzerland

    noviembre 2016 - febrero 2017

    • Front Office (Focus on Financial and Operational Accounting, Guest Relations and Reservation)

  • Gastronomy

    Swiss Hotel Management Academy - Lucerne, Switzerland

    noviembre 2015 - febrero 2016

    • Gastronomy (Focus Service Organisation, Oenology and Food and Beverage Management)

  • dipl. Hôtelier-Restaurateur HF

    SHL - Schweizerische Hotelfachschule Luzern - Lucerne, Switzerland

    noviembre 2014 - abril 2019

    The internationally recognized "Swiss Hotel Management School - SHL" is situated in Lucerne, Switzerland, one of the best and most prestigious countries regarding professional education. The school teaches all the needed characteristics and provides the knowledge to become a successful hotel manager. The 5-years long education includes all semesters (see below) needed for the matter hospitality including internships after every successfully absolved semester. Semester 1: F&B Kitchen / Production Semester 2: F&B Service Semester 3: Front Office / Administration Semester 4: Business Management Semester 5: Company Management

  • Kitchen / Production

    Swiss Hotel Management Academy - Lucerne, Switzerland

    noviembre 2014 - febrero 2015

    • Kitchen / Production (Focus Kitchen Organisation, Production Technology and Food Science)

Idiomas

6 idiomas

  • Alemán

    Nativo o fluido

  • Español

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Francés

    Competencia básica profesional

  • Italiano

    Competencia básica limitada

  • Chino

    Nociones

Información personal

Nacionalidades

  • Suizo

Fecha de nacimiento

April 09th 1989

Permiso de conducir

Aptitudes

13 aptitudes

  • Excellent social skills
  • Flexibility
  • Highly patient
  • Honesty
  • Integrity
  • Loyalty
  • MS Office
  • Openminded
  • Open personality
  • Punctuality
  • Reliability
  • Responsibility
  • Trustworthy
Contactos
Oliver Li
Volunteer chez Google Local Guides
GIANCARLO PASTORE
Amministratore chez CIPAS TM
Richard Ayi
Commis 1 chez MSC Cruise
Ver 223 contactos
Siguiendo
Four Seasons Astir Palace Athens CHT China Hospitality & Tourism Howard Johnson Yacht Club Hotel Changsha
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