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Sobre mí
A professional head of service/restaurant manager with extensive international experience at senior level both in 5* restaurants and also a royal household, with the ability to train a team of staff to a very high level improving service standards whilst maintaining budget
Experiencia
12 años y 11 meses
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Restaurants Manager
Aquila game reserve - Cape Town, South Africa
Restauración-Direcciónenero 2020 - Ahora · 4 años y 3 mesesManaging the daily operation of the day visitor and overnight restaurant and bar at the reserve, with a team of 40 including supervisors, waiters, bartenders and hostesses Responsible for implementing service standards and operational procedures for the restaurants and bar Responsible for scheduling of staff in accordance with daily guest forecast Implementing new cashiering procedures to the restaurants to ensure financial procedures are followed Training of staff to improve levels of customer service Assisting with organising of events and conferences along with the Conference Manager
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Freelancer
Private - Cape Town, South Africa
Otrosagosto 2018 - diciembre 2019 · 1 año y 5 meses -
Head of F&B Service
Royal Household - Doha, Qatar
Alimentos & Bebidas serviciofebrero 2018 - julio 2018 · 6 mesesWorking for a member of the royal family [2 adults and 4 children], in a 6-bedroom palace along with a team of housekeepers, chefs, nutritionist and nannies reporting to the palace manager Managing a team of 4 butlers and liaising chefs and nutritionist to provide the highest standard of food and beverage service within the palace Responsible for the cleanliness and organisation of service areas and pantries, ensuring they were fully stocked as to requirements of family and maintaining inventory of food and beverage items, china, glassware and service linens Greeting, welcoming and presenting guests, serving of welcome beverages and refreshments Setting up the dining rooms for breakfast, lunch and dinner as well as for special functions and parties for the family including Ramadan Training of butlers in different styles of set up and service, including buffet service, family service and silver service
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Manager
Sage and Sirloin - Manama, Bahrain
Direcciónnoviembre 2016 - octubre 2017 · 1 añoResponsible for the daily operation of the delicatessen and butchery, ensuring cleanliness of outlet, proper stock rotation and expiry date of perishable items Managing team including waiters, butchers, chefs, and drivers Taking monthly inventories, controlling of wastage and ordering of specialty items Devising and implementing new menu items along with chef and operations manager Organising external caterings and BBQs including several functions for royal family members I was entirely responsible for the daily operation of the delicatessen and butchery, devising and implementing new menu items, managing external catering including several functions for royal family members, and barbeques. I also trained all new staff to high standards.
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Restaurant Manager
Le Royal Meridien - Abu Dhabi, United Arab Emirates
Restauración-Direcciónenero 2015 - mayo 2016 · 1 año y 5 mesesManaging the daily operations of the all-day dining restaurant, serving both buffet and an a la carte menu with a multinational team of 15 to provide quality service to guests in line with hotel standards to ensure customer satisfaction Ensuring correct restaurant set up for service appropriate for each mealtime and cleanliness of outlet through co-ordination with housekeeping Overseeing the monthly training plans and training of staff, planning and implementation of new promotions and events Responsible for scheduling of staff, monthly payroll, preparing monthly P&L reports and forecasting, keeping in line with monthly budget
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Restaurant manager
Grand Hyatt Muscat - Muscat, Oman
Restauración-Direcciónseptiembre 2010 - diciembre 2014 · 4 años y 4 mesesManaging the daily operations of the all-day dining restaurant, serving both buffet and an a la carte menu with a multinational team of 23 to provide quality service to guests in line with hotel standards to ensure customer satisfaction Responsible for scheduling of staff, monthly payroll, preparing monthly P&L reports and forecasting, keeping in line with monthly budget Ensuring correct restaurant set up for service appropriate for each mealtime and cleanliness of outlet through co-ordination with housekeeping Developing training plans and ensuring trainings are carried out in accordance with hotel standards. Planning and implementation of new promotions and special events
Estudios
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Cape Town Hotel School - Cape Peninsula University of Technology (CPUT) - Cape Town, South Africa
enero 1998 - diciembre 2000
Idiomas
2 idiomas
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Inglés
Nativo o fluido
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Alemán
Competencia básica limitada
Información personal
Nacionalidades
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Sudafricano
Fecha de nacimiento
September 20th 1975
Aptitudes
3 aptitudes
- Attentive to detail
- Customer focus
- Highly adaptable
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