Brennda Heimarsdóttir

Brennda Heimarsdóttir

Key Account Manager en Royal Caribbean Cruises Ltd.
Vive en London, United Kingdom

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Sobre mí

I have been working in the Hospitality/Travel industry for the past 13 years. I am a meticulous individual with a strong work ethic and a team player. I have worked with different markets such as Scandinavia and the DACH regions. This has allowed me to further develop interpersonal skills, develop the region's trade supply, increase brand awareness of the company I represent, last but not least, build strong relationships with my trade partners.

Experiencia

11 años y 9 meses

  • Key Account Manager

    Royal Caribbean Cruises Ltd. - Weybridge, United Kingdom

    Gestión de cuentas
    junio 2020 - Ahora · 3 años y 10 meses

    Responsible for a portfolio of key trade accounts as well as retail partners in the DACH Markets: Germany, Austria and Switzerland. • Influence the virtual cross functional team and ensure the right amount of time is dedicated to supporting the strategic partners with an execution plan. • Work with the Trade Marketing team to ensure the brand is represented in all sales activity. • Implement, develop and manage the sales strategy for new business opportunities across your account portfolio and the wider business. • Use the sales management and automation tools available to ensure effective and efficient communication and account management. • Liaise and work with various teams where appropriate to ensure coverage of Key Accounts within retail space, promoting consistent messaging and engagement.

  • Account Manager

    TripAdvisor - London, United Kingdom

    Gestión de cuentas
    julio 2017 - junio 2020 · 3 años

    Responsible for: - Development and optimization of suppliers offering tours / activities / attractions in Iceland, Sweden, Norway, Denmark, Finland and Faroe Islands. - Rapidly grow the space of bookable attractions and tour operators on TripAdvisor / Viator websites - Use analytics to optimize current supply of products to increase conversion and drive bookings for my supplier accounts - Research destinations, identify partnership opportunities and drive outreach to target attractions and tour operators - Attend trade networking events, conduct sales presentations to various sized audiences and collaborate with destination marketing organizations and visitors bureaus - Sell Viator and TripAdvisor’s distribution solution to attractions and tour operators - Convert both inbound and outbound leads, with particular focus on key target list of attractions - Negotiate commercial terms, including net rates and margins - Ensure that new suppliers successfully load their product portfolio onto Viator’s extranet - Review product pricing, availability and content for quality and accuracy - Review sales performance and leverage supplier relationships to increase exposure and optimize revenue growth - Upsell suppliers to marketing campaigns and other ancillary programs - Collaborate with marketing and other departments to promote products and Iceland as a destination - Provide training and operational support to accounts as needed, including customer service, finance and other administrative matters - Divide tasks and assist my account associate on different activities

  • Sales Manager

    Capital Hotels - Reykjavík, Iceland

    Ventas
    mayo 2016 - junio 2017 · 1 año y 2 meses

    3 stars properties: City Park Hotel (57 rooms) - City Center Hotel (30 rooms) - The Capital Inn (46 rooms) - Revenue management (revenue and rate analysis, competitors price analysis), on excel spreadsheets, booking.com rate intelligence, Google analytics. - Rates Management (optimization of the hotel´s availability and rates in order to achieve monthly revenue target. Creation of deal and package offers). - Sales and Marketing for Groups and VIP clientele. - B2B meetings with clients, sales calls, Skype meetings - Attending travel shows /workshops, marketing strategy, product development, contracting and managing of accounts, making of offers, packages, budgeting.

  • Sales Manager

    ION Adventure Luxury Hotel - Selfoss, Iceland

    Ventas
    octubre 2015 - abril 2016 · 7 meses

    4 Stars Hotel - Sales and Marketing for Individuals and groups. Special requests and VIP clientele. Also responsible for a special care of VIP guests and celebrities. Development of sales and marketing strategies, product development, contracting and managing of accounts, making of offers, packages, special events and weddings, creation of Gala events and product launches, seminars etc. Budgeting partners and finalizing deals with re-sellers. B2B meetings, sales calls and Skype meetings. Attending travel shows (PURE, Sao Paulo Travel Week, LE Miami and many more).

  • Front Office Manager

    ION Adventure Luxury Hotel - Selfoss, Iceland

    Recepción
    enero 2015 - septiembre 2015 · 9 meses

    4 Stars Hotel - Manager on Duty - In charge of supervising the operation of the front desk (reception, housekeeping and the spa staff). - Responsible for successfully reverting cases of discontentment of guests and clients through effective and creative actions, and assuring their preferences and needs are being met and exceeded. - Managing group arrivals, from blocking of rooms to checking and closing Master Accounts. - Writing and delivering performance evaluation and improvement plan for all members of the team. - Redesigning procedures that needed improvement for all departments correlated to the customer service center (front office, housekeeping and maintenance) - Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Interviewing and evaluating potential candidates for the departments mentioned above. - Designing and delivering training and action plans in order to improve performance and guest satisfaction. - Assisting group/VIPs and priority club guests - Analyses

  • PCO RegHot Management Trainee (Internship)

    MCI Group - Geneva, Switzerland

    Logística
    marzo 2014 - diciembre 2014 · 11 meses

    PCO Department (Professional Congress Organizer) Management of registration and hotel reservation of large groups during a particular congress.

  • Assistant Sommelier

    Seabourn Cruise Line - Hamilton, Bermuda

    Alimentos & Bebidas servicio
    octubre 2013 - diciembre 2013 · 3 meses

    440 discerning guests in the world´s most Luxury Cruise Line Responsible for assisting the Sommelier during various services and tasting menu restaurant.

  • Meetings & Incentives Intern

    International Osteoporosis Foundation - Nyon, Switzerland

    Evento
    abril 2012 - octubre 2012 · 7 meses

    Assisted the Meetings Manager in various logistical files such as orders to various suppliers (infrastructure, IT & audio visual, catering, communication, travel and accommodation, local staffing scheduling ), website communication and budgeting.

  • Receptionist

    Capital Hotels - The Capital Inn - Reykjavík, Iceland

    Recepción
    septiembre 2010 - junio 2011 · 10 meses

    3 stars budget hotel – 46 rooms Front desk, Concierge, Airport representatives, GROs, Call Centre, Business Centre, Reservation, Recreation and Security .Reporting directly to General Manager. Night receptionist when required. Responsible for late night arrivals, walk-ins, daily closure and reports, room allocation and creation of rooming list.

Estudios

  • Bachelor of International Business in Hotel &Tourism; Management

    César Ritz Colleges Switzerland [ SEG ] - Switzerland

    octubre 2011 - septiembre 2013

  • Certificate in Hotel & Restaurant Operations

    César Ritz Colleges Switzerland [ SEG ] - Switzerland

    septiembre 2010 - mayo 2011

  • College

    Fjölbrautaskólinn í Gardabær – Iceland - Gardabaer, Iceland

    enero 2010 - mayo 2010

  • College

    Tækniskólinn – Iceland - Reykjavík, Iceland

    septiembre 2008 - diciembre 2009

Idiomas

5 idiomas

  • Portugués

    Nativo o fluido

  • Español

    Nativo o fluido

  • Islandés

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Francés

    Competencia básica profesional

Información personal

Nacionalidades

  • Brasileño

  • Islandés

Fecha de nacimiento

April 03rd 1990

Permiso de conducir

Aptitudes

17 aptitudes

  • bluejeans
  • Calendly
  • Confluence
  • Cube
  • Excel
  • Google apps
  • Google Docs
  • google sheets
  • Outlook
  • Powerpoint
  • Publisher
  • Sales Force
  • Social Media
  • Tableau
  • Targaryen
  • VCS
  • Word

Información adicional

1 información compartida

Contactos
GIANCARLO PASTORE
Amministratore en CIPAS TM
Hermes Recruit
Cruise Ship Careers en Hermes Recruitment
André Soares
Servery Waiter en The Oxford and Cambridge Club
Ver 18 contactos
Siguiendo
Clearport International Grupo LALALA
Grupo LALALA
Madrid, Spain
Traveller Made
Traveller Made
Paris, France
Otros miembros
Claire Allen
Leeds, United Kingdom
Paolo De Luca
Bangkok, Thailand
Anastasya Tin Brodbeck
London, United Kingdom
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London, United Kingdom
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