Carlos Buigues Valderrey

Carlos Buigues Valderrey

Reception Supervisor en Hotel Dolce Sitges
Vive en Alicante, Spain

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Sobre mí

I am a charismatic, enthusiastic, self motivated, outgoing and hard working person. I have a natural gift for customer service. During my experience in the hospitality I have developed my skills building teams and setting goals for them and myself.
I like to manage my team following the values of leadership and trust, which I believe creates a good work environment in which employees are happy and it is transmitted to our customers. I am good at solving problems because I am empathetic and I always look for the best solution for the client and the hotel.
Currently I am seeking for a new challenge in my career which allows me to increase my knowledge and where I can apply my leadership qualities and professional manner acquired in my previous experiences.

Experiencia

5 años y 11 meses

  • Reception Supervisor

    Hotel Dolce Sitges - Sitges, Spain

    Recepción
    mayo 2018 - noviembre 2018 · 7 meses

    My tasks at Dolce Sitges was in charge of handling the complains, process the payments of the no shows, following and closing the unpaid accounts, rooms assignments and welcome in the VIP guest and make sure their stay was perfect. I lead, train, manage, encourage and develop reception´s team members to make sure they develop a 5 stars service.

  • assistant front of house manager

    Corus Hotel Hyde Park - London, United Kingdom

    Recepción
    septiembre 2017 - mayo 2018 · 9 meses

    Working at Corus Hyde Park has giving me the opportunity to develop my managing skills as I was in charge of 3 departments: front office, guest relations and concierge. Ensuring that my head of departments, Managers and supervisors co-ordinate their teams to ensure an exceptional service and exceed company targets.

  • Assistant Food and Beverage Manager

    holiday inn london west - London, United Kingdom

    Restauración-Dirección
    febrero 2017 - septiembre 2017 · 8 meses

    As part of my development I was promoted to this position and I improved my knowledge on F&B. Currently I am in charge of doing the rota according to the business needs; I lead, train, manage, encourage and develop F&B and M&E operation’s team members. I create and implement SOPs (standard operating procedure). As well as I do interviews to recruit new talent.

  • Guest Service Manager

    holiday inn london west - London, United Kingdom

    Responsable Relación Clientes
    agosto 2016 - febrero 2017 · 7 meses

    When I joined Holiday inn I took it as a new challenge as I was the person in charge of the hotel during my duty manager shifts and I developed my knowledge on different departments like housekeeping, maintenance, M&E, F&B. I was also part of the health and safety committee meeting leading some of the meeting by myself. We manage to improve 160 positions in trip advisor in 1 year we also made the best financial year until that point.

  • Reception Manager

    Amba Hotel Marble Arch - London, United Kingdom

    Recepción
    enero 2015 - agosto 2016 · 1 año y 8 meses

    Since I started this position I have been covering days and night shifts as reception/duty manager. This has given me the opportunity to act as manager on duty dealing with complaints, solving problems, disturbances, special requests and any other issues that may arise. Managing the department ensuring all employees performed the tasks assigned to them and coordinating Front Office activities with other departments. Maintaining a professional and high quality service oriented environment at all times.

  • Night Auditor

    Amba Hotel Marble Arch - London, United Kingdom

    Recepción
    enero 2013 - enero 2015 · 2 años y 1 mes

    During the time I have been working as a receptionists at the Marble Arch apart from the typical task from the night receptionists as it is check in, check out, solving problems and complains, administration tasks for the night audits, & switchboard. I have also been developing other roles in the reception department to help the team, as a guest relations, assisting in the Executive Lounge (club lounge) and training new crew members; as well as I have been helping in other departments as concierge or F&B when it has been necessary. Currently I am as assistant manager and recently I have received the night manager training, which allows me to do the night manager role.

Estudios

  • Level 3 NVQ Management -

    TSP Learn - London, United Kingdom

    octubre 2016 - octubre 2017

  • Business and marketing

    cots college - Alicante, Spain

    octubre 2002 - junio 2004

  • ESO

    paulo freile - Alicante, Spain

    octubre 1998 - junio 2002

Idiomas

1 idioma

  • Inglés

    Competencia profesional completa

Información personal

Nacionalidades

  • Español

Aptitudes

9 aptitudes

  • Ability to adapt to different types of work.
  • Clean, Punctual, Polite and Friendly.
  • Flexible with working hours.
  • Good communication and negotiation skills.
  • Hardworking, responsible and dedicated.
  • Ownership & leadership.
  • Presentation and sales skills
  • Problem solving attitude, focused on achieving tar
  • Team & individual work ability.
Siguiendo
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