Danila Delle Foglie

Danila Delle Foglie

Front Desk Agent en Kempinski Hotel Bahía Beach Resort & Spa
Vive en Estepona, Spain

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Sobre mí

My name is Danila Delle Foglie, I'm 28. I worked for over one year in a 5* Hotel starting as Front Office Agent and becoming after few months Guest Relations agent.
I would like to keep travelling and working abroad in order to improve my professional skills and languages knowledge.
During my studies, related to Tourism and Foreign Languages (English and German), I had the opportunity to work in Italy and abroad (UK, Portugal, Switzerland), dealing with reservation management, reception and support for international customers. These experiences have strengthened my organizational, interpersonal and problem solving skills.
I am a friendly and reliable person, keen on helping people trying to meet their needs and satisfy their requests. I am also proactive, punctual, determined and dynamic.

Experiencia

3 años y 9 meses

  • Front Desk Agent

    Kempinski Hotel Bahía Beach Resort & Spa - Estepona, Spain

    Recepción
    marzo 2020 - marzo 2020 · 2 meses

    - Welcome and greet all arriving and in-house guests and provide personalized service - Ensure exceptional guest satisfaction, handling complaints in an efficient manner - Identify and satisfy guest requests to be arranged ahead of time - Help with Reception duties, escort VIP guests to the room and show hotel facilities - Have excellent knowledge of the resort and its surroundings, daily events, activities, F&B functions and more - Actively look after long stay, repeat and high paying guests and develops, implement and update guest relation program - Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures - Obtain information about a guest’s stay to be entered in the guest history

  • Lady in Red

    Kempinski Hotel San Lawrenz - Gozo, Malta

    Recepción-Conserjería
    noviembre 2018 - diciembre 2019 · 1 año y 2 meses

    - Ensure optimal guest satisfaction - Handle guests' complaints and requests in a polite and efficient manner, follow up and inform concerned operating departments accordingly - Welcome, facilitate and bid farewell guests - Welcome Top VIPs, escort to their room and bid farewell upon departure - Knowledge of the hotel and the geographical layout of the surroundings, to provide travel information - Collect information on VIPs as possible (on daily basis) and distribute this information within the hotel to all relevant departments - Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures - Obtain information about a guest’s stay to be entered in the guest history

  • Receptionist

    Hotel Promenade 4*s - Pescara, Italy

    Recepción
    junio 2017 - septiembre 2018 · 1 año y 4 meses

    - Checking in/out guests - Providing tips and travel information - Maintaining a positive selling approach to maximize yield in occupancy and rates - Management of bookings administrative and secretarial activities

  • Au Pair

    German Family - Zürich, Switzerland

    Otros
    octubre 2016 - marzo 2017 · 6 meses

  • Booking Agent

    Bluserena spa - Pescara, Italy

    Reservas
    marzo 2016 - junio 2016 · 4 meses

  • Hotel Receptionist

    Oasis Hostel - Sintra, Portugal

    Recepción
    septiembre 2015 - septiembre 2015 · 1 mes

  • Group Coordinator

    British International - London, United Kingdom

    Turismo
    julio 2014 - septiembre 2014 · 3 meses

Estudios

  • Master's Degree in Tourism Management

    University of Macerata - Macerata, Italy

    enero 2013 - julio 2015

    High managerial skills in a travel agency or in an organization engaged in the business marketing of tourism products and services: tour operators, event organization agencies, resorts. Final degree mark: 110/110 with honours

  • Bachelor's Degree in Foreign Languages and Literatures

    University of Pescara - Pescara, Italy

    septiembre 2010 - octubre 2013

    Foreign Languages and Literatures Final degree mark: 106/110

Idiomas

5 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Alemán

    Competencia básica profesional

  • Francés

    Competencia básica profesional

  • Español

    Competencia básica limitada

Información personal

Nacionalidades

  • Italiano

Fecha de nacimiento

January 17th 1992

Permiso de conducir

Aptitudes

12 aptitudes

  • Available to travel
  • Efficient proactive
  • Energetic and smiling
  • Friendly and positive
  • Global traveler
  • Opera PMS
  • Responsible and reliable
  • self-motivate
  • Strong hospitality
  • Well organised
  • Willing to travel
  • Work efficiently
Contactos
Vitomil Bulc Trtnik
Food and Beverage Supervisor en The Ascott Limited - UK
Chethana N. Mihiranga Nandasena
Guest Services Agent en Anantara Kaluthara Resort
Ramakant Verma
Guest service supervisor en TAJ HOTELS AND RESORTS
Siguiendo
The Carlton Tower Jumeirah
The Carlton Tower Jumeirah
London, United Kingdom
Akelarre Hotel
Akelarre Hotel
San Sebastián, Spain
The Carlton Tower Jumeirah
The Carlton Tower Jumeirah
London, United Kingdom
Otros miembros
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