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Sobre mí
My name is Danila Delle Foglie, I'm 28. I worked for over one year in a 5* Hotel starting as Front Office Agent and becoming after few months Guest Relations agent.
I would like to keep travelling and working abroad in order to improve my professional skills and languages knowledge.
During my studies, related to Tourism and Foreign Languages (English and German), I had the opportunity to work in Italy and abroad (UK, Portugal, Switzerland), dealing with reservation management, reception and support for international customers. These experiences have strengthened my organizational, interpersonal and problem solving skills.
I am a friendly and reliable person, keen on helping people trying to meet their needs and satisfy their requests. I am also proactive, punctual, determined and dynamic.
Experiencia
3 años y 9 meses
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Front Desk Agent
Kempinski Hotel Bahía Beach Resort & Spa - Estepona, Spain
Recepciónmarzo 2020 - marzo 2020 · 2 meses- Welcome and greet all arriving and in-house guests and provide personalized service - Ensure exceptional guest satisfaction, handling complaints in an efficient manner - Identify and satisfy guest requests to be arranged ahead of time - Help with Reception duties, escort VIP guests to the room and show hotel facilities - Have excellent knowledge of the resort and its surroundings, daily events, activities, F&B functions and more - Actively look after long stay, repeat and high paying guests and develops, implement and update guest relation program - Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures - Obtain information about a guest’s stay to be entered in the guest history
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Lady in Red
Kempinski Hotel San Lawrenz - Gozo, Malta
Recepción-Conserjeríanoviembre 2018 - diciembre 2019 · 1 año y 2 meses- Ensure optimal guest satisfaction - Handle guests' complaints and requests in a polite and efficient manner, follow up and inform concerned operating departments accordingly - Welcome, facilitate and bid farewell guests - Welcome Top VIPs, escort to their room and bid farewell upon departure - Knowledge of the hotel and the geographical layout of the surroundings, to provide travel information - Collect information on VIPs as possible (on daily basis) and distribute this information within the hotel to all relevant departments - Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures - Obtain information about a guest’s stay to be entered in the guest history
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Receptionist
Hotel Promenade 4*s - Pescara, Italy
Recepciónjunio 2017 - septiembre 2018 · 1 año y 4 meses- Checking in/out guests - Providing tips and travel information - Maintaining a positive selling approach to maximize yield in occupancy and rates - Management of bookings administrative and secretarial activities
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Au Pair
German Family - Zürich, Switzerland
Otrosoctubre 2016 - marzo 2017 · 6 meses -
Booking Agent
Bluserena spa - Pescara, Italy
Reservasmarzo 2016 - junio 2016 · 4 meses -
Hotel Receptionist
Oasis Hostel - Sintra, Portugal
Recepciónseptiembre 2015 - septiembre 2015 · 1 mes -
Group Coordinator
British International - London, United Kingdom
Turismojulio 2014 - septiembre 2014 · 3 meses
Estudios
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Master's Degree in Tourism Management
University of Macerata - Macerata, Italy
enero 2013 - julio 2015High managerial skills in a travel agency or in an organization engaged in the business marketing of tourism products and services: tour operators, event organization agencies, resorts. Final degree mark: 110/110 with honours
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Bachelor's Degree in Foreign Languages and Literatures
University of Pescara - Pescara, Italy
septiembre 2010 - octubre 2013Foreign Languages and Literatures Final degree mark: 106/110
Idiomas
5 idiomas
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Italiano
Nativo o fluido
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Inglés
Competencia profesional completa
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Alemán
Competencia básica profesional
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Francés
Competencia básica profesional
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Español
Competencia básica limitada
Información personal
Nacionalidades
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Italiano
Fecha de nacimiento
January 17th 1992
Permiso de conducir
Sí
Aptitudes
12 aptitudes
- Available to travel
- Efficient proactive
- Energetic and smiling
- Friendly and positive
- Global traveler
- Opera PMS
- Responsible and reliable
- self-motivate
- Strong hospitality
- Well organised
- Willing to travel
- Work efficiently
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