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Sobre mí
Pursuing guests’ happiness is my main goal! Hospitality is not only my job – it is my greatest passion.
Experiencia
2 años y 6 meses
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Front Office Supervisor
Carlton Hotel St. Moritz - Saint Moritz, Switzerland
Responsable del departamento de habitacionesdiciembre 2020 - febrero 2021 · 3 mesesAs a front office supervisor I was in charge for coordinating and supervising my shift. During the night audit's absence, I took over the night shift, being the contact person for the guests. Next to the typical front office duties, such as check-ins, check-outs and roomings, I was trained on different accounting tasks, like control of the daily closure and correct booking of credit cards payments. In addition to this, I had the possibility to participate to a cross training with the sister property "Tschuggen Grand Hotel" in Arosa, during the month of February.
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Receptionist
Hotel Lenzerhorn Spa & Wellness - Lenzerheide, Vaz/Obervaz, Switzerland
Recepciónjunio 2020 - agosto 2020 · 3 mesesTemporary job during school summer holidays. As a Réceptionist I was in charge for check-in, check-outs and taking care of guests needs, performing also some concierge tasks . In addition I was also processing reservation inquiries trough email, phone and Hotelpartner. I was mainly in charge for the evening shift. Thanks to my languages knowledge, I was also in charge for some translations in Italian and French.
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Front Office & Resevations Agent
The Chedi Andermatt - Andermatt, Switzerland
Recepcióndiciembre 2019 - enero 2020 · 2 mesesDuring Christmas Holidays I joined again The Chedi Andermatt Front Office Team. I was mainly in the reservation department, where I processed reservations trough phone, email and Synxis. At the front desk, my duties were check-ins, roomings and check-outs following the LQA standards. I also organized a training course for the team regarding the Leaders Club.
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Front Office Trainee
The Chedi Andermatt - Andermatt, Switzerland
Recepciónjunio 2019 - noviembre 2019 · 6 mesesAt the reception of The Chedi Andermatt I was considered more than just a trainee. This allowed me to be responsible for my shifts and to deal with all the guests’ concerns, as well as handling feedbacks and complaints. Our daily goal was ensuring guest satisfaction. Next to the typical front office duties, such as check-ins, roomings and check-outs following the LQA standards, I was able to work in the reservation department, processing reservations trough phone, email and Synxis.
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Commis de Rang
Grand Resort Bad Ragaz AG - Bad Ragaz, Switzerland
Alimentos & Bebidas serviciodiciembre 2018 - enero 2019 · 2 mesesDuring Christmas holidays I had a temporary job in the 15 GaultMillau-Restaurant Bel-Air. As commis de rang I supported the team in breakfast, lunch and dinner service and preparing mise en place.
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Commis de Rang
Park Hotel & Spa Katharina - Badenweiler, Germany
Alimentos & Bebidas servicioagosto 2017 - julio 2018 · 1 añoAs part of the pre-opening and opening team I experienced first hand how to start a new hotel and I was able to take over more responsibility very quickly. I was in charge for breakfast, half board and à la carte service, as well of the terrace and “Kaffee&Kuchen” service, doing the daily cashier closure at the end of the shift. I also took over the bar service in absence of the bar manager. In addition to my tasks, I supported the Chef de Service in menus writing as well as administrative duties like placing orders and planning and executing the physical inventory of the restaurant items.
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Commis de cuisine
Valbella Inn Resort - Valbella, Switzerland
Alimentos & Bebidas cocinaagosto 2016 - agosto 2016 · 1 mesBreakfast Service, Garde Manger and Patisser
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Commis de cuisine
Ristorante Montalbano - Stabio, Switzerland
Alimentos & Bebidas cocinajunio 2015 - junio 2015 · 1 mesCommis de Cuisine: Garde Manger & Patisser
Estudios
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EHL Swiss School of Tourism and Hospitality [ THE-ICE ] - Passugg, Switzerland
agosto 2018 - junio 2021 -
Is "Giovanni Falcone"
septiembre 2012 - julio 2017100/100 cum Laude
Idiomas
5 idiomas
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Italiano
Nativo o fluido
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Alemán-suizo
Nativo o fluido
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Alemán
Competencia profesional completa
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Inglés
Competencia profesional completa
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Francés
Competencia básica limitada
Información personal
Nacionalidades
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Italiano
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Suizo
Fecha de nacimiento
September 12th 1998
Permiso de conducir
Sí
Aptitudes
6 aptitudes
- Fidelio Suite 8
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Opera PMS
- RKeeper 7
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