Dipti Sharma

Dipti Sharma

Assistant Chief Concierge en Le Méridien Mina Seyahi Beach Resort & Waterpark
Vive en Dubai, United Arab Emirates

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Sobre mí

Dynamic professional with a promising career in Hotels with over 14 years of hospitality experience including Hotel Pre-Opening, Customer Service, Leisure, Travel, and Front Office segments, Provides exceptional customer service.

Experiencia

9 años y 11 meses

  • Assistant Chief Concierge

    Le Méridien Mina Seyahi Beach Resort & Waterpark - Dubai, United Arab Emirates

    Conserje
    noviembre 2021 - Ahora · 2 años y 5 meses

    • Manages all day-to-day Concierge operations. • In charge of Concierge, hotel transportation, bell service, and valet operation ensuring a high level of customer service is maintained at all times. • Accommodate every guest request so long as it is morally, legally, and humanly possible and fulfill it with vigor to the guest’s full satisfaction. • Responsible for making the payroll of the bell desk, concierge, and monthly audit for general stores for the front office department. • Delivering personnel attention to VIP guests in the hotel. • Responsible for making the month-end and year-end reports for the hotel’s Transportation Department. • Responsible for handling guest complaints and ensuring that recovery is acted upon with quick response to the issue. • Overall responsibility for staff training, other aspects of the personnel function, and operational matters. • Maintains awareness of daily operations and events at the hotel. • In charge of 24 associates including Porters, Team Leaders, doormen, and valets, conducting thrice-a-year evaluations while keeping the Performance Management Process in mind. • Updating the discovery envelopes on a monthly basis for all the rooms + and suites highlighting the upcoming events.

  • Front Office Supervisor/Night Manager

    Premier Inn - Dubai, United Arab Emirates

    Recepción
    abril 2019 - octubre 2021 · 2 años y 7 meses

    Supervise the day to day operation in Front Desk. Check all colleagues’ grooming and hygiene standards of colleagues Constantly apply standard operating procedures in your department. Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks Adhere to hotel policies and procedure. Check the HK discrepancy report and update AFOM and Director of Rooms if required. Do the credit limit check on daily basis for all guest in house. Check the FD colleagues’ transactions during the shift closure.

  • Guest Service Agent

    Sheraton Mall of the Emirates Hotel Dubai - Dubai, United Arab Emirates

    Responsable Relación Clientes
    mayo 2015 - julio 2018 · 3 años y 3 meses

    • Handled the opportunity guest and escalated unresolved guest issues to higher management for immediate resolution. • Pre-Arrival e-mails to guests prior to arrival to know their preferences and liaison with the guest for the benefit of the hotel. • Blocked rooms as per the guest preferences taking special care of VIP guests. • Completed procedures on guest arrival and departure. • Prepared bills and taking payments.

  • Business Centre Receptionist

    Waldorf Astoria Maldives Ithaafushi - Ras Al-Khaimah, United Arab Emirates

    Otros
    junio 2013 - enero 2015 · 1 año y 8 meses

    • As a part of the pre-opened team assisted the Department Head in creating standard operating procedures for the department. • Managed guests' special requests, including restaurant reservations, limousine services, and car rentals. • Coordinated with the Event Coordinator in organizing meetings and special events as requested by guests. • Monitored and managed expenses within the allotted budget. • Assisted the Sales team when required for the show round of the meeting rooms and hotel.

Idiomas

2 idiomas

  • Hindi

    Nativo o fluido

  • Inglés

    Nativo o fluido

Información personal

Nacionalidades

  • Indio

Fecha de nacimiento

April 15th 1991

Aptitudes

5 aptitudes

  • • ACE Financial Services
  • Birchstreet
  • Microsoft Teams
  • MS Outlook
  • opera management system
Contactos
Jeevan Singh
Chef en Indian accent at Indian accent
Siguiendo
FIVE Hotels and Resorts
FIVE Hotels and Resorts
Dubai, United Arab Emirates
O'Donoghue Ring Collection
O'Donoghue Ring Collection
County Kerry, Ireland
Mirihi Island Resort
Otros miembros
Irina Chizhova
Dubai, United Arab Emirates
Abdellatif Amehdouk
Dubai, United Arab Emirates
Uzair Sayed
Dubai, United Arab Emirates
Adi Mulyawan
Dubai, United Arab Emirates
Muhammad Rezki J Ambarak
United Arab Emirates
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