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Sobre mí
Dynamic professional with a promising career in Hotels with over 14 years of hospitality experience including Hotel Pre-Opening, Customer Service, Leisure, Travel, and Front Office segments, Provides exceptional customer service.
Experiencia
9 años y 11 meses
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Assistant Chief Concierge
Le Méridien Mina Seyahi Beach Resort & Waterpark - Dubai, United Arab Emirates
Conserjenoviembre 2021 - Ahora · 2 años y 5 meses• Manages all day-to-day Concierge operations. • In charge of Concierge, hotel transportation, bell service, and valet operation ensuring a high level of customer service is maintained at all times. • Accommodate every guest request so long as it is morally, legally, and humanly possible and fulfill it with vigor to the guest’s full satisfaction. • Responsible for making the payroll of the bell desk, concierge, and monthly audit for general stores for the front office department. • Delivering personnel attention to VIP guests in the hotel. • Responsible for making the month-end and year-end reports for the hotel’s Transportation Department. • Responsible for handling guest complaints and ensuring that recovery is acted upon with quick response to the issue. • Overall responsibility for staff training, other aspects of the personnel function, and operational matters. • Maintains awareness of daily operations and events at the hotel. • In charge of 24 associates including Porters, Team Leaders, doormen, and valets, conducting thrice-a-year evaluations while keeping the Performance Management Process in mind. • Updating the discovery envelopes on a monthly basis for all the rooms + and suites highlighting the upcoming events.
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Front Office Supervisor/Night Manager
Premier Inn - Dubai, United Arab Emirates
Recepciónabril 2019 - octubre 2021 · 2 años y 7 mesesSupervise the day to day operation in Front Desk. Check all colleagues’ grooming and hygiene standards of colleagues Constantly apply standard operating procedures in your department. Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks Adhere to hotel policies and procedure. Check the HK discrepancy report and update AFOM and Director of Rooms if required. Do the credit limit check on daily basis for all guest in house. Check the FD colleagues’ transactions during the shift closure.
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Guest Service Agent
Sheraton Mall of the Emirates Hotel Dubai - Dubai, United Arab Emirates
Responsable Relación Clientesmayo 2015 - julio 2018 · 3 años y 3 meses• Handled the opportunity guest and escalated unresolved guest issues to higher management for immediate resolution. • Pre-Arrival e-mails to guests prior to arrival to know their preferences and liaison with the guest for the benefit of the hotel. • Blocked rooms as per the guest preferences taking special care of VIP guests. • Completed procedures on guest arrival and departure. • Prepared bills and taking payments.
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Business Centre Receptionist
Waldorf Astoria Maldives Ithaafushi - Ras Al-Khaimah, United Arab Emirates
Otrosjunio 2013 - enero 2015 · 1 año y 8 meses• As a part of the pre-opened team assisted the Department Head in creating standard operating procedures for the department. • Managed guests' special requests, including restaurant reservations, limousine services, and car rentals. • Coordinated with the Event Coordinator in organizing meetings and special events as requested by guests. • Monitored and managed expenses within the allotted budget. • Assisted the Sales team when required for the show round of the meeting rooms and hotel.
Idiomas
2 idiomas
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Hindi
Nativo o fluido
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Inglés
Nativo o fluido
Información personal
Nacionalidades
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Indio
Fecha de nacimiento
April 15th 1991
Aptitudes
5 aptitudes
- • ACE Financial Services
- Birchstreet
- Microsoft Teams
- MS Outlook
- opera management system
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