Ekaterina Sofronova

Ekaterina Sofronova

Sales Agent en GLO services
Vive en Abu Dhabi, United Arab Emirates

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Sobre mí

Skilled Sales Agent with years of experience and demonstrated record of achievement in sales and
customer relations. Speaks four languages, successful in connecting with prospective customers by
phone, email, in person, and through online platforms. Good communicator and planner with strong
judgment and critical abilities.

Experiencia

4 años y 4 meses

  • Sales Agent

    GLO services - Moscow, Russia

    Marketing y Ventas
    agosto 2016 - mayo 2019 · 2 años y 10 meses

    Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Explained features and advantages of products or services to promote sales. Aided czech and slovakian speaking customers, increasing customer loyalty Trained and developed new sales team associates in products, selling techniques and company procedures. Created and translated web content into foreign languages.

  • Client Relationship Manager

    Prolangue - Moscow, Russia

    Responsable Relación Clientes
    mayo 2016 - agosto 2016 · 4 meses

    Scheduled and attended meetings with clients and prospective clients as requested. Maintained client files with sales contracts, records of client interactions, client notes, and other information. Organized daily workflow and ensured appropriate staffing to provide optimal service. Developed a client base, maintained web site, communicated with clients, including business correspondence.

  • Purchasing manager, Bartender

    Vinoteka U Lachtana - Prague, Czechia

    Compras
    junio 2015 - mayo 2016 · 1 año

    Oversaw budget and all purchasing needs for the company. Adjusted procedures as needed to maximize department effectiveness. Scheduled and organized inventory management. Coordinated distribution processes. Generated weekly, monthly, quarterly and yearly reports on purchasing operations. Coordinated paperwork, updated spreadsheets and maintained permanent records. Used Excel to authorize and monitor purchase orders and consumables. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls. Took customer orders and capitalized on opportunities to sell special beverage and food options.

  • Waitress

    Hilton Prague & Hilton Prague Old Town - Prague, Czechia

    Catering
    julio 2015 - febrero 2016 · 8 meses

    Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Greeted new customers, discussed specials, took drink orders and built positive connections with guests, communicating in different languages.

  • Hostess

    Pepe Lopez restaurant - Prague, Czechia

    Azafata/o
    febrero 2015 - mayo 2015 · 4 meses

    Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy. Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking. Documented reservations, alerted servers and managers of large groups and prepared seating. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Estudios

  • Interior designer

    Moscow school of design and architecture - Moscow, Russia

    septiembre 2017 - junio 2018

  • Incomplete Univ.Education

    VŠE university Prague - Prague, Czechia

    septiembre 2014 - mayo 2016

  • High School diploma

    Gymnasium °4 - Cheboksary, Russia

    septiembre 2002 - junio 2013

Idiomas

4 idiomas

  • Ruso

    Nativo o fluido

  • Checo

    Competencia profesional completa

  • Inglés

    Competencia profesional completa

  • Italiano

    Competencia básica limitada

Información personal

Nacionalidades

  • Ruso

Permisos de trabajo

  • Federación Rusa

Fecha de nacimiento

May 20th 1995

Permiso de conducir

Aptitudes

18 aptitudes

  • AutoCad
  • B2C Sales
  • Booking
  • Client care
  • Communcation
  • Czech
  • English
  • Events Planning
  • Excel
  • Interior design
  • Italian
  • Organizational skills
  • Planning Skills
  • Russian
  • Sales
  • Ticketing
  • Time managment
  • Traveller
Siguiendo
Renaissance Downtown Hotel, Dubai
Dubai, United Arab Emirates
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
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