Elina Korytko

Elina Korytko

Guest Relations Agent en G-Rough, Unconventional Luxury Suites.Design Hotels 5*L
Vive en Rome, Italy

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Sobre mí

Enthusiastic, committed and ambitious professional seeking challenges in a customer-facing environment with demonstrable initiative, good organizational abilities and problem-solving skills. Customer service-centered, used to working under pressure and dealing with challenging clients and their needs in an International environment, keen to learn and develop

Experiencia

11 años y 1 mes

  • Guest Relations Agent

    G-Rough, Unconventional Luxury Suites.Design Hotels 5*L - Rome, Italy

    Recepción
    noviembre 2018 - Ahora · 9 meses

    Perform check in and check out duties - Casier duties - Confirm reservations and rooms assignment - Answer, PBX operations - Housekeeping coordination - Up selling existing reservation - Managing Marriott reservations - Concierge duties - Report elaboration for management - Promotion F&B outlets - Site inspection organized site inspections - Guest amenities supervision - Managing group arrivals - Maintaining strong relationships

  • Front – office and guest relation agent

    Grand Hotel Plaza 5*L - Rome, Italy

    Recepción
    octubre 2015 - octubre 2018 · 3 años y 1 mes

    Perform check in and check out duties - Casher duties - Confirm reservations and rooms assignment - Answer, PBX operations - Housekeeping coordination - Upselling existing reservation - Offer guests with appropriate directions - Concierge duties - Report elaboration for management - Promotion F&B outlets - Site inspection organized site inspections - Guest amenities supervision - Managing group arrivals - Maintaining strong relationships - Good communications with other departments such as Revenue, Convention and Accounting, in order to guarantee an efficient working environment, handling guest and staff complaints

  • Front Desk Receptionist

    The Inn at the Roman Forum 5*L - Rome, Italy

    Recepción
    septiembre 2014 - junio 2015 · 10 meses

    Check in and check out duties - Casher duties - Confirm reservations and rooms assignment - Answer, PBX operations - Housekeeping coordination - Up selling existing reservation - Offer guests with - Appropriate directions - Concierge duties

  • Bartender. Breakfast attendant

    The Inn at the Spanish Steps 5*L - Rome, Italy

    Alimentos & Bebidas servicio
    julio 2013 - septiembre 2014 · 1 año y 3 meses

    Provide excellent customer service to ensure satisfaction - Greet customers and present menu, make menu - Recommendations or share additional information upon request - Take and serve food/drinks orders and up-sell additional products when appropriate - Arrange table settings and maintain tables clean and tidy - Check products for quality and correct any problems - Deliver checks and collect payments - Working closely with all serving and kitchen staff - Follow all relevant health department rules/regulations and all customer service guidelines - Prepare alcohol or non-alcohol beverages for bar and restaurants patrons - Interact with costumers - Take orders and serve snacks and drink - Assess customers’ needs and preferences and make recommendations - Mix ingredients to prepare cocktails - Plan and present bar menu - Restock and replenish bar inventory and supplies - Comply with all food and beverage regulations - Promoter hotel F&B buffets - Excellent guest service in a dynamic food & beverage setting

  • Breakfast attendant

    Hotel Morgana 4* - Rome, Italy

    Alimentos & Bebidas servicio
    junio 2011 - julio 2013 · 2 años y 2 meses

    Responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area - Responsible to track and record all complimentary - Paid breakfast for hotel guests and walk-in's - And also maintains the breakfast and lobby area in a clean and organized condition at all time - Welcoming and providing with personalized service to all guests - Assists guests by helping them to seat and pouring coffee - Cleaning tables and also cleaning of dining and buffet area for each day - Attend to hotel guest needs and requests, responsible for taking inventory of food, beverages and supplies - Serving guests during their stay in Hotel - Focus on guest contact - Perform tasks for Mice end Place on a daily basis - Taking cares of minibars - Arranging Vip-treatments in close collaboration with Guest Relations

  • Front Desk Receptionist

    Hotel Nadya 3* - Ivano-Frankivsk, Ukraine

    Responsable Relación Clientes
    abril 2008 - mayo 2011 · 3 años y 2 meses

    - Responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area - Responsible to track and record all complimentary - Paid breakfast for hotel guests and walk-in's - And also maintains the breakfast and lobby area in a clean and organized condition at all time - Welcoming and providing with personalized service to all guests - Assists guests by helping them to seat and pouring coffee - Cleaning tables and also cleaning of dining and buffet area for each day - Attend to hotel guest needs and requests, responsible for taking inventory of food, beverages and supplies - Serving guests during their stay in Hotel - Focus on guest contact - Perform tasks for Mice end Place on a daily basis - Taking cares of minibars - Arranging Vip-treatments in close collaboration with Guest Relations

Estudios

  • Law degree

    King Daniel of Galicia Ivano-Frankivsk University of Law - Ivano-Frankivsk, Ukraine

    septiembre 2006 - abril 2011

    Faculty of Law

Idiomas

4 idiomas

  • Ucraniano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Italiano

    Competencia profesional completa

  • Ruso

    Competencia profesional completa

Información personal

Nacionalidades

  • Ucraniano

Permisos de trabajo

  • Italia

Fecha de nacimiento

August 17th 1988

Aptitudes

11 aptitudes

  • CRM
  • Exellent computer skills
  • F&B operation
  • Guest relationship
  • L&D Training
  • Multilingual skills
  • Office administration
  • PR
  • Problem solving skill
  • Purchasing department
  • Restaurant Management
Contactos
Sefi Haryono
Cluster Recruiting Specialist en Leonardo Hotels Cluster South
Pietro Trevisan
Estudiante de San Jose State University
Tatsiana Murashka
Front Office Agent en Grand Hotel Via Veneto
Siguiendo
Renaissance Amsterdam Hotel
Amsterdam, Netherlands
Amsterdam Marriott Hotel
Amsterdam-West, Amsterdam, Netherlands
Otros miembros
Giacinto Canini
Santi Cosma e Damiano, Italy
Ilaria Fiorillo
Fiumicino, Italy
Ver 139951 miembros