Emmanuel Barcenas

Emmanuel Barcenas

Head of F&B en AW Rostamani
Vive en Dubai, United Arab Emirates

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Sobre mí

Insightful hospitality professional with over 15 years of comprehensive experience in developing restaurant concepts, menu engineering, team building, effective customer management, networking and increasing overall profitability of the business, along with excellent communication, problem-solving and negotiation skills across GCC, the Middle East, and Mexico.

I have a solid understanding of the Gulf Market and its multiculturalism and, as a result, can identify opportunities, strategies, and solutions that are directly linked to organisational and business goals. I have a passion for innovation and a dedication to both personal development and the growth and development of others.

Areas Of Expertise
Cost Control, Developing Budgets, Financial Planning and Strategy, Sourcing/Procurement, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus, Guest Relations, Recruitment and Training.

Experiencia

21 años y 1 mes

  • Restaurant Director

    CHINGÓN - Dubai, United Arab Emirates

    Dirección
    junio 2019 - Ahora · 4 años y 10 meses

  • Head of F&B

    AW Rostamani - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    marzo 2018 - Ahora · 6 años y 2 meses

    Founder of World Coffee Bar Co-Founder CHINGÓN DUBAI - Concepts localisation, Co-ordinate Brand training guidelines, manuals, and Sequence of Service. - Review/Comment/offer changes to Kitchen and Bar Designs and BOQ. - Full P&L responsibility for budgeting, strategic planning, and cost controls. - Feasibility studies. - Responsible for recruitment and hiring all FOH employees and assisting the Chef with BOH hiring. - Set Up restaurant systems. - Restaurant structures. - Closing the best deals with suppliers and contractors, Negotiating all venue related service contracts. - Manuals and SOPs (Bar – Kitchen – FOH). - Create the Pre-Opening Joining Dates and Training Schedule, Staff training. - Initial OS&E selection, purchasing and receiving. Brand Development and Concept Design for Pre Opening Operations. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Company operating controls, SOP’s, policies, procedures and service standards. Handle complaints, and oversee the service recovery procedures. Responsible for the achievement of the FnB annual Budget Sales Plan and Capital Budget. Manage on-going profitability of the venues, ensuring revenue and cutomer satisfaction targets are met and exceeded. Deliver budget goals and set other short and long term strategic goals. Developed improvement actions, carry out costs savings working with P&L statements to react with impactful strategies Monitor the business reports on a daily basis and take decisions accordingly.  Develop innovative sales practices based on KPI’s. Draw up plans and budget (revenues, costs, CAPEX OPEX etc.) Help on the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. Acting as a final decision maker in hiring a key staff.

  • General Manager and Events

    Molecule at Dubai Design District - Dubai, United Arab Emirates

    Dirección
    diciembre 2015 - marzo 2018 · 2 años y 4 meses

    • Manage and run the day-to-day operations and oversee all aspects of the restaurant’s operational P&L, financial reporting and forecasting. • Drive the strategic goals and objectives of the restaurant. • Ensure an excellent relationship between team members in order to ensure a seamless style of service. • Interview, hire and approve all employees, ensure all paper work and employee files are maintained as per company standards for all UAE Labor Law required documents and procedures. • Enforce food safety and help in the implementation of new safety standards as per Dubai Municipality and Company Standards. • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, employee grooming and appearance. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. • Ensure positive guest service, respond to guest complaints by taking any and all appropriate actions to turn dissatisfied guests into return guests. • Consistently provide a quality food and beverage product and guest service experience but making sure all team members are trained, motivated and empowered to deliver total guest satisfaction. Clients: Jimmy Choo Van Cleef & Arpels MMG Fashion Forward Design Week Fashion Week Lexus Reebok Asics Dior Remy Martin Chanel Consensys Benefit San Francisco Chalhoub Group

  • Cabin Supervisor

    Emirates Airlines - Dubai, United Arab Emirates

    Dirección
    enero 2011 - diciembre 2015 · 5 años

    Ensure that Emirates mission is achieved “We exist to deliver the worlds best inflight experience”. Supervise and monitor staff on-board performance to ensure passengers’ safety and comfort. Promote health and safety measures in the company working environment. Deliver and document feedback and take corrective action to ensure airline standards are being followed on-board. Increase on-board team motivation and improve communication to avoid passenger complaints and staff conflicts. Ensure staff is reflecting a professional image of the Airline. Communicate on-board flight experience to higher management through Voyage Reports. Lead by example and act as a brand ambassador. Introduce Emirates Airlines to joining cabin crew: the company, its history and culture. Deliver Emirates Award Winning Product training to joining cabin crew. Conduct training for existing employees to introduce new Emirates Products. Monitor staff performance, knowledge and progress, document the same in official Performance Reports to be submitted to management. Successful projects Achieved: Received Nujum award for high customer service from Emirates Airlines in 20016. Received Nujum award for saving a Babies Life from Emirates Airlines in 2014. Received health and safety firefighting certificate. Led for 2 years on a rotation schedule every 3 days a team of 8 employees from different ages, nationalities and background.

  • General Manager

    Club Social Rhodesia - Mexico City, Mexico

    Dirección
    junio 2007 - enero 2011 · 3 años y 8 meses

    Manage and run the day-to-day operations. Fully manage and oversee all aspects of the restaurant and nightclub. Oversee the F&B, Bar, Kitchen, Reception operations, developing operational systems, processes and policies.Ensure that F&B costs and other expenses are in line with projections. Drive the strategic goals and objectives of the venue. Ensure an excellent relationship between team members in order to ensure a seamless style of service. Create a marketing report with a focus on new business. Interview, hire and approve all Front of House employees and Bar, ensure all paper work and employee files are maintained as per company standards and procedures. Enforce food safety, ensure consistent high quality food preparation and service. Maintain professional image, including venue cleanliness, proper uniforms, employee grooming and appearance standards. Estimate F&B, Bar needs, place orders with distributors, and schedule the delivery of fresh food and supplies. Ensure positive guest service, respond to guest complaints by taking any and all appropriate actions to turn dissatisfied guests into return guests. Consistently provide a quality food and bar product and guest service experience but making sure all team members are trained, motivated and empowered to deliver total guest satisfaction.

  • Store Manager

    Starbucks - Mexico City, Mexico

    Distribución/Comercio minorista
    enero 2003 - marzo 2007 · 4 años y 3 meses

    • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. • Comply with all health and safety regulations. • Support the Shift Supervisor in training of Team Members, including new hire training, orientation, certification, and development. • Coach, support, and recognize Team Members by providing performance feedback, including disciplinary action when necessary. • Resolve guest, Team Member, and store issues in a timely fashion, ensuring that each and every product delivered to our guests meets our quality standards. • Place, receive, and verify orders; conduct inventory; control waste and dates and rotates inventory when necessary. • Develop enthusiastically satisfied customers all of the time. • Implement the “Just Say Yes” behavior. • Provide Quality beverages consistently for all Customers. • Present oneself professionally and demonstrate clear communication by using “Star Skills” with all customers and employees inter- actions, • Implement store policy and procedures for operational flow at each station • Plan staff weekly schedule • Maintain quality store operations

Estudios

  • Psychology

    National Autonomous University of Mexico - Mexico City, Mexico

    agosto 2005 - junio 2010

    Professional Training: Organizational Behavior Group Behavior Foundations Psychometric Testing Development and Application Non Verbal Communication Neuro-Linguistic programming through complex thinking (by Edgar Morin)

Idiomas

2 idiomas

  • Inglés

    Nativo o fluido

  • Español

    Nativo o fluido

Información personal

Nacionalidades

  • Mexicano

Fecha de nacimiento

October 08th 1983

Permiso de conducir

Aptitudes

15 aptitudes

  • Adobe Software
  • Comunication
  • Creativity and innovation
  • Developing others
  • Event Management
  • Forth Hospitality
  • Leadership
  • Management
  • Micros
  • Office
  • - Photography
  • Problem solving
  • Quadranet
  • Social Media
  • Team work
Contactos
Kate Reyes
Food and Beverage Assistant Manager en Selenta Group
Siguiendo
Hill Robinson Yacht Management Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
Abu Dhabi, United Arab Emirates
d.ream (Doğuş Restaurant Entertainment and Management)
Otros miembros
Anoop Muraleedharan
Dubai, United Arab Emirates
Raul Urag
Dubai, United Arab Emirates
Hesham Elhomsani
Dubai, United Arab Emirates
Yassine Salhi
Dubai, United Arab Emirates
Sheeny Joyce Tortor
Dubai, United Arab Emirates
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