LinkedIn professional profile
https://www.linkedin.com/in/erikafussenegger/
8 años y 8 meses
4-star boutique hotel in the centre of Cortina d'Ampezzo, into the Dolomites. 24 concept rooms dedicated to fashion, nature, cinema and theater.
New Opening team. Historical palace with 12 apartments, fully equipped. In Venice. Conciergerie service. - check-in / check-out - managing Guest Experience and Relations - managing cashier - managing Housekeeping and Maintainance - managing reservations, phone calls and conciergerie
119 rooms. 4-star-hotel. Revaluation of a glass factory into an hotel. Osteriva Restaurant and Rivalonga Lounge Bar. Shuttle service dedicated from / to the airport. Upselling and cross selling. Conciergerie service. Creating a good relation with guests thanks to the Hyatt loyalty program.
19 rooms. Located in front of Campo Santi Apostoli, 5 minutes from Rialto Bridge and 15 minutes from St. Mark's Square.
JLPT Exam takes place on the first Sunday in December in Venice. - Set up the rooms for the exam - Guarded students during the exams - Checked the papers of the exam and packaged all to send them to the head quarter in Tokyo
- Check in and check out - Control of cashier - Management of reservations per email and phone - concierge services: transfers, dining restaurants and recommendations for activities to do and sightseeing of Venice - Replying to reviews - Management of customer care and satisfaction
Tour guide for little groups at Ca' Foscari Tour. 2019 was the 10th anniversary of this office. Guided tours at the central building, Ca' Dolfin and Ca' Bottacin in English, Italian and other languages.
- answered phone calls - called guests for wake-up calls - checked -in procedures - connected other departments one another and answered to guests requests - check in and check out - Customer care and satisfaction
Took part in the Ca' Foscari Short Film Festival as Catalogue Writer in English language for the VI edition in 2014. Since 2015 I took part as Front Desk Staff Member and Logistics during the event for the V - VI - VII - VIII editions.
- checked-in/out - taken bookings per telephone and e-mails into English, German, Spanish - managed bookings for meetings (meeting rooms, daily use rooms, coffee breaks) - correspondence per phone, email - conciergerie: reservation of the shuttle service from/to the airport, information about events and the city - managed the cashier
- cooperated also with the territory organization, Proloco di Lido e PellestrinaHo collaborato anche per la Proloco di Lido e Pellestrina - pubblished contents and informations about Lido of Venice, Venice and events on social networks (Facebook, Twitter) - created editorial planning to publish everyday different content on Internet social media - created a good web reputation for both Consorzio di Venezia e il suo lido and Proloco di Lido e Pellestrina - Organised events: 1) Lido in Love 2) Carnevale dello Sportivo 3) Kids Creative Lab 4) Pasqua Market 5) Festa della Sensa - Mercatini della Sensa 6) Libri in Spiaggia
- Check-in / Check-out - taking bookings per e-mail, phone and directly in the hotel - managed the cashier - translating the menu à-la-carte for the restaurant into English, German, Spanish and French - improving and publishing contents about the hotel and Jesolo as Social Media Assistant on the Facebook page: https://www.facebook.com/hotelalbatrosjesolo1/ - using the PMS Passpartout Welcome
-Checked out Reception income of the previous day -Translated Restaurant menu into English and Italian -Checked up kitchen, bar and wine cellar stock -Checked out invoices and packing lists -Checked in and took bookings at the Reception -Used programms like Selz and Meta for Restaurant Department
-Distributed to Italian tourists a printed survey about Ireland Tourism or online version by Tablet and tickets with QR Code/ direct link; -Made Data Entry of printed copies
- Checked in / out - Managed reservation per phone, email, direct (English, German, Spanish and Italian) - Conciergerie service - Managed the cashier - used PMS Medallion
- worked at Aquae Expo Pavillion in collaboration with the Expo in Milan - Guided delegations (international companies) - Guided groups, visiting the pavillion (schools - children - families - etc) - informed visitors regarding the pavillion events.
- Hotel Rivamare *** - worked at Aquae Expo Pavillion in collaboration with the Expo in Milan - Guided delegations (international companies) - Guided groups, visiting the pavillion (schools - children - families - etc) - informed visitors regarding the pavillion events.
- Catalogued the books with Dewey system - Managed loans and returns of books both by students and professors - Managed corrispondence per email.
- Managed loans and returns of books and historical documents by international researchers - Participated in a project focused on restoration and conservation of Napoleonic maps of Venice territories.
120-hour course, managed by EU funds and Veneto Region patron focusing on: - Business English - Accountability - Customer Service - Marketing - MS Office ( Word and Excel using) - Problem solving, priority and time management
Online course promoted by Ca' Foscari University for improving the knowledge of Sustaibility and the Program "Agenda 2030".
Specialized Course focused into Front Office Management and Hospitality Industry. Leadership and Management, Team Work and own Soft skills Improvement, Sustainability and Technology, B2B and B2C relationships are the main concepts in this course. - Event Management - Social Media Management, included WordPress and Blog Management - Project Management for Experiential Tourism - English language for Business, focused in B2B and B2C negotiations. - Analysis and project work for an event location in a team as team leader: Venice Heritage Tower Project - Analysis and project work to compare hotels and their features as team leader in a group - Project work for developing the Experiential Tourism in Tonezza
- Acquired specified knowledge about intercultural communication. - Final Project Title: "Aggiungi un posto a tavola" ("Set an extra place at the table")
This Second Cycle Degree Programme aims to provide students with any interdisciplinary knowledge and tools needed to meet tourism market needs. The aim is to produce experts in development and intercultural promotion of tourism systems and markets, that are also equipped with a multidisciplinary education which enables them to support the growth and competitiveness of tourism destinations. Second cycle graduates may be employed within companies, tourism organisations, local governments, consortia and consulting companies operating in the tourism sector, especially in the field of incoming and outgoing tourist packages planning, cultural, conference and exhibition events organisation, welcoming services management in the sphere of cultural and environmental heritage, local systems development and promotion.
Two-years Post Diploma Course in Tourism and Management in Hospitality Industry, basing on 2000 hours (frontal lessons and 400 hours of working experiences). Received also some working statements: for example by Caffè Florian (Marketing Office), Hotel Danieli (Marketing Office), Costa Crociere (Manager Office). Final mark: 82/100 -English Language for Hospitality Industry -German Language fot Hospitality Industry -Marketing, Web- Marketing -Revenue Management Professional skills: -R.S.P.P. Certification in Tourism -Capacity to use Booking engine and Channel Manager and PMS -IATA Certification 2014 -Visited Freiburg im Breisgau, known as the "Green Tourism" city. -Visited Hotel Croce di Malta in Jesolo and Hotel Papadopoli in Venice.
-Final mark: 91/110 -Thesis title: "Philosophy of Genbuyo" Mar-Giu 2014 -Three-months travel in Kyoto at the Language School 京都文化日本語学校 (Kyoto Bunka Nihongo Gakkou), where attended at an Advanced course in Japanese Language (C1) and a hand-writing course (Shodo). During the experience I lived with Japanese family. 2013 -Partecipated in "Cà Foscari Short Film Festival" event, writing some parts of the catalogue into English and Italian. 2011/2012 -Took part at "Cà Foscari per il Giappone", dedicated to Fukushima victims in March 2011. -During academic years I took part at some conferences, workshops and seminars.
-Final mark: 70/100 -Studied English, German and Spanish languages -During high school I did study tours in Europe (Germany, Austria and Spain), where I attended language lessons and I lived in family.
7 idiomas
Italiano
Nativo o fluido
Inglés
Nativo o fluido
Alemán
Nativo o fluido
Español
Nativo o fluido
Japonés
Competencia profesional completa
Francés
Competencia básica profesional
Chino
Nociones
Nacionalidades
Italiano
Fecha de nacimiento
January 14th 1991
34 aptitudes
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