Erika Fussenegger

Erika Fussenegger

Receptionist en Bianco Srl
Vive en Venice, Italy

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Experiencia

8 años y 8 meses

  • Receptionist

    Bianco Srl - Venice, Italy

    Recepción
    agosto 2023 - Ahora · 8 meses

  • Receptionist

    Hotel Ambra Srl - Cortina d'Ampezzo, Italy

    Recepción
    mayo 2023 - agosto 2023 · 4 meses

    4-star boutique hotel in the centre of Cortina d'Ampezzo, into the Dolomites. 24 concept rooms dedicated to fashion, nature, cinema and theater.

  • Guest Service Agent

    BeMate.com - Venice, Italy

    Recepción
    febrero 2023 - abril 2023 · 3 meses

    New Opening team. Historical palace with 12 apartments, fully equipped. In Venice. Conciergerie service. - check-in / check-out - managing Guest Experience and Relations - managing cashier - managing Housekeeping and Maintainance - managing reservations, phone calls and conciergerie

  • Front Desk Agent

    Hyatt Centric Venice Murano - Venezia-Murano-Burano, Venezia, Italy

    Recepción
    mayo 2022 - octubre 2022 · 6 meses

    119 rooms. 4-star-hotel. Revaluation of a glass factory into an hotel. Osteriva Restaurant and Rivalonga Lounge Bar. Shuttle service dedicated from / to the airport. Upselling and cross selling. Conciergerie service. Creating a good relation with guests thanks to the Hyatt loyalty program.

  • Front Desk Agent

    Hotel Antico Doge *** - Venice, Italy

    Recepción
    septiembre 2021 - enero 2022 · 5 meses

    19 rooms. Located in front of Campo Santi Apostoli, 5 minutes from Rialto Bridge and 15 minutes from St. Mark's Square.

  • Senior Supervisor

    LICSAAM - Ca' Foscari University - Venice, Italy

    Logística
    diciembre 2014 - diciembre 2019 · 5 años y 1 mes

    JLPT Exam takes place on the first Sunday in December in Venice. - Set up the rooms for the exam - Guarded students during the exams - Checked the papers of the exam and packaged all to send them to the head quarter in Tokyo

  • Front Desk Agent

    Sina Centution Palace ***** - Venice, Italy

    Recepción
    julio 2019 - noviembre 2019 · 5 meses

    - Check in and check out - Control of cashier - Management of reservations per email and phone - concierge services: transfers, dining restaurants and recommendations for activities to do and sightseeing of Venice - Replying to reviews - Management of customer care and satisfaction

  • Tour Guide

    Ca' Foscari University - Venice, Italy

    Evento
    enero 2019 - agosto 2019 · 8 meses

    Tour guide for little groups at Ca' Foscari Tour. 2019 was the 10th anniversary of this office. Guided tours at the central building, Ca' Dolfin and Ca' Bottacin in English, Italian and other languages.

  • Guest Communication and Front Desk Agent

    San Clemente Palace Kempinski Venice - Venice, Italy

    Recepción
    septiembre 2018 - julio 2019 · 11 meses

    - answered phone calls - called guests for wake-up calls - checked -in procedures - connected other departments one another and answered to guests requests - check in and check out - Customer care and satisfaction

  • Film Festival Staff Member

    Ca' Foscari Short Film Festival - Venice, Italy

    Evento
    marzo 2014 - abril 2018 · 4 años y 3 meses

    Took part in the Ca' Foscari Short Film Festival as Catalogue Writer in English language for the VI edition in 2014. Since 2015 I took part as Front Desk Staff Member and Logistics during the event for the V - VI - VII - VIII editions.

  • Front Desk Agent

    Holiday Inn Express Munich Airport - Munich, Germany

    Recepción
    diciembre 2017 - marzo 2018 · 4 meses

    - checked-in/out - taken bookings per telephone and e-mails into English, German, Spanish - managed bookings for meetings (meeting rooms, daily use rooms, coffee breaks) - correspondence per phone, email - conciergerie: reservation of the shuttle service from/to the airport, information about events and the city - managed the cashier

  • Marketing, Social Media & Event Assistant

    Consorzio Venezia e il suo Lido e Proloco di Lido e Pellestrina - Lido, Italy

    Evento
    febrero 2017 - septiembre 2017 · 8 meses

    - cooperated also with the territory organization, Proloco di Lido e PellestrinaHo collaborato anche per la Proloco di Lido e Pellestrina - pubblished contents and informations about Lido of Venice, Venice and events on social networks (Facebook, Twitter) - created editorial planning to publish everyday different content on Internet social media - created a good web reputation for both Consorzio di Venezia e il suo lido and Proloco di Lido e Pellestrina - Organised events: 1) Lido in Love 2) Carnevale dello Sportivo 3) Kids Creative Lab 4) Pasqua Market 5) Festa della Sensa - Mercatini della Sensa 6) Libri in Spiaggia

  • Receptionist

    Hotel Albatros - Lido di Jesolo, Italy

    Recepción
    mayo 2017 - agosto 2017 · 4 meses

    - Check-in / Check-out - taking bookings per e-mail, phone and directly in the hotel - managed the cashier - translating the menu à-la-carte for the restaurant into English, German, Spanish and French - improving and publishing contents about the hotel and Jesolo as Social Media Assistant on the Facebook page: https://www.facebook.com/hotelalbatrosjesolo1/ - using the PMS Passpartout Welcome

  • Assistant Manager

    Schloss Hotel Rosenegg - Fieberbrunn, Austria

    Asistente de dirección
    diciembre 2016 - enero 2017 · 2 meses

    -Checked out Reception income of the previous day -Translated Restaurant menu into English and Italian -Checked up kitchen, bar and wine cellar stock -Checked out invoices and packing lists -Checked in and took bookings at the Reception -Used programms like Selz and Meta for Restaurant Department

  • Marketing Assistant

    b-sm@rk - Venice, Italy

    Marketing
    agosto 2016 - agosto 2016 · 1 mes

    -Distributed to Italian tourists a printed survey about Ireland Tourism or online version by Tablet and tickets with QR Code/ direct link; -Made Data Entry of printed copies

  • Front Desk Agent Intern

    Torroella de Montgrí (Spagna) - Girona, Spain

    Recepción
    marzo 2016 - junio 2016 · 4 meses

    - Checked in / out - Managed reservation per phone, email, direct (English, German, Spanish and Italian) - Conciergerie service - Managed the cashier - used PMS Medallion

  • Event Hostess

    Venice Ho.st - Venice, Italy

    Evento
    julio 2015 - octubre 2015 · 4 meses

    - worked at Aquae Expo Pavillion in collaboration with the Expo in Milan - Guided delegations (international companies) - Guided groups, visiting the pavillion (schools - children - families - etc) - informed visitors regarding the pavillion events.

  • Front Desk Agent Intern

    Rivamare - Venice, Italy

    Recepción
    marzo 2015 - junio 2015 · 5 meses

    - Hotel Rivamare *** - worked at Aquae Expo Pavillion in collaboration with the Expo in Milan - Guided delegations (international companies) - Guided groups, visiting the pavillion (schools - children - families - etc) - informed visitors regarding the pavillion events.

  • Librarian Intern

    Duke University - Venice, Italy

    Atención al cliente
    septiembre 2013 - febrero 2014 · 6 meses

    - Catalogued the books with Dewey system - Managed loans and returns of books both by students and professors - Managed corrispondence per email.

  • Front Desk Clerk Trainee

    Archivio di Stato di Venezia - Venice, Italy

    Recepción
    junio 2013 - septiembre 2013 · 4 meses

    - Managed loans and returns of books and historical documents by international researchers - Participated in a project focused on restoration and conservation of Napoleonic maps of Venice territories.

Estudios

  • Corso su WordPress; Corso su E-Commerce; Addetto Back Office Commerciale

    Umana Forma - Milan, Italy

  • Administration Secretary Course

    Umana Forma - Venice, Italy

    febrero 2021 - junio 2021

    120-hour course, managed by EU funds and Veneto Region patron focusing on: - Business English - Accountability - Customer Service - Marketing - MS Office ( Word and Excel using) - Problem solving, priority and time management

  • Course into Sustainable Tourism – promoting environmental public health

    University of Copenhagen - Madrid, Spain

    julio 2020 - agosto 2020

  • Online Course: Agenda 2030 for Sustainability

    CISET - Università Ca' Foscari Venezia Master in Tourism Economics and Management - Venice, Italy

    junio 2020 - junio 2020

    Online course promoted by Ca' Foscari University for improving the knowledge of Sustaibility and the Program "Agenda 2030".

  • Specialized Course focused into Front Office Management and Hospitality Industry

    Forema - Padua, Italy

    febrero 2020 - junio 2020

    Specialized Course focused into Front Office Management and Hospitality Industry. Leadership and Management, Team Work and own Soft skills Improvement, Sustainability and Technology, B2B and B2C relationships are the main concepts in this course. - Event Management - Social Media Management, included WordPress and Blog Management - Project Management for Experiential Tourism - English language for Business, focused in B2B and B2C negotiations. - Analysis and project work for an event location in a team as team leader: Venice Heritage Tower Project - Analysis and project work to compare hotels and their features as team leader in a group - Project work for developing the Experiential Tourism in Tonezza

  • Advanced Graduate Level Course in Intercultural Communication

    CISET - Università Ca' Foscari Venezia Master in Tourism Economics and Management - Venice, Italy

    octubre 2017 - noviembre 2017

    - Acquired specified knowledge about intercultural communication. - Final Project Title: "Aggiungi un posto a tavola" ("Set an extra place at the table")

  • Master degree into Intercultural Development of Tourism Systems

    Cà Foscari University - Venice, Italy

    septiembre 2016 - marzo 2019

    This Second Cycle Degree Programme aims to provide students with any interdisciplinary knowledge and tools needed to meet tourism market needs. The aim is to produce experts in development and intercultural promotion of tourism systems and markets, that are also equipped with a multidisciplinary education which enables them to support the growth and competitiveness of tourism destinations. Second cycle graduates may be employed within companies, tourism organisations, local governments, consortia and consulting companies operating in the tourism sector, especially in the field of incoming and outgoing tourist packages planning, cultural, conference and exhibition events organisation, welcoming services management in the sphere of cultural and environmental heritage, local systems development and promotion.

  • Post Diploma Course in Tourism and Management in Hospitality Industry

    ITS Foundation for Tourism Industry - Jesolo, Italy

    septiembre 2014 - junio 2016

    Two-years Post Diploma Course in Tourism and Management in Hospitality Industry, basing on 2000 hours (frontal lessons and 400 hours of working experiences). Received also some working statements: for example by Caffè Florian (Marketing Office), Hotel Danieli (Marketing Office), Costa Crociere (Manager Office). Final mark: 82/100 -English Language for Hospitality Industry -German Language fot Hospitality Industry -Marketing, Web- Marketing -Revenue Management Professional skills: -R.S.P.P. Certification in Tourism -Capacity to use Booking engine and Channel Manager and PMS -IATA Certification 2014 -Visited Freiburg im Breisgau, known as the "Green Tourism" city. -Visited Hotel Croce di Malta in Jesolo and Hotel Papadopoli in Venice.

  • Bachelor's Degree in Japanese Language and Culture

    Cà Foscari University - Venice, Italy

    agosto 2010 - noviembre 2014

    -Final mark: 91/110 -Thesis title: "Philosophy of Genbuyo" Mar-Giu 2014 -Three-months travel in Kyoto at the Language School 京都文化日本語学校 (Kyoto Bunka Nihongo Gakkou), where attended at an Advanced course in Japanese Language (C1) and a hand-writing course (Shodo). During the experience I lived with Japanese family. 2013 -Partecipated in "Cà Foscari Short Film Festival" event, writing some parts of the catalogue into English and Italian. 2011/2012 -Took part at "Cà Foscari per il Giappone", dedicated to Fukushima victims in March 2011. -During academic years I took part at some conferences, workshops and seminars.

  • Language High School Diploma

    Collegio Salesiano "Astori" - Mogliano Veneto, Italy

    agosto 2005 - junio 2010

    -Final mark: 70/100 -Studied English, German and Spanish languages -During high school I did study tours in Europe (Germany, Austria and Spain), where I attended language lessons and I lived in family.

Idiomas

7 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Alemán

    Nativo o fluido

  • Español

    Nativo o fluido

  • Japonés

    Competencia profesional completa

  • Francés

    Competencia básica profesional

  • Chino

    Nociones

Información personal

Nacionalidades

  • Italiano

Fecha de nacimiento

January 14th 1991

Aptitudes

34 aptitudes

  • Adaptable,flexible
  • CMS
  • Communicaion
  • Composure
  • Conflict Resolution
  • courtesy
  • Customer focus
  • Customer satisfaction
  • Customer skills
  • Destination Management
  • English C1
  • German language
  • Good listening skills
  • Hotel 2000 PMS
  • Japanese Language
  • Listening skills
  • Management
  • Marketing
  • Medallion PMS
  • Microsoft office skills
  • Opera PMS
  • Passpartout Welcome PMS
  • Patience
  • PMS
  • Pro-active and reliable
  • Protel PMS
  • Sabre GDS
  • Social Media
  • Spanish language
  • Team work
  • Time-bound deadlines
  • Web 2.0
  • Web marketing
  • Work in Team

Información adicional

1 información compartida

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