Faisal Gondal

Faisal Gondal

Assistant Front Office Manager en Fairmont Fujairah Beach Resort
Vive en Fujairah, United Arab Emirates

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Sobre mí

With an advance Diploma in Hotel Management from Cyprus and 9 years plus of Professional Hospitality experience in various International Chains of Hotels in the United Arab Emirates, Cyprus and Pakistan.

Experiencia

7 años y 5 meses

  • Assistant Front Office Manager

    Fairmont Fujairah Beach Resort - Fujairah, United Arab Emirates

    Recepción
    noviembre 2016 - junio 2019 · 2 años y 8 meses

  • Duty Manager

    Grand Millennium Al Wahda - Abu Dhabi, United Arab Emirates

    Recepción
    diciembre 2013 - octubre 2016 · 2 años y 11 meses

    • Supervising overall front desk operations involving check in and check out as per standard operating procedures. • Handling group arrivals. Preparing the groups master registration card and keys and following with sales and finance to ensure billing before arrival. • Ensure all associates are up to date with current facts of the hotel products and services including room types, rates, food and beverage outlets, and spa and health club. • Being the departmental trainer, responsible for making monthly training calendar and recognizing the area where staff needs training by monitoring daily performance and conducting one on one training sessions. • Signing arrival registration cards and making sure the profiles are updated correctly and correct rates are posted as per LPO and payment is collected for individual reservation. • Participating in making training plans and training new joiners. • Meeting and greeting guests and be the main point of contact at all time. • Making shift to shift handover and ensuring all the information has been passed correctly. • Handling and resolving guest complaints and issues and making sure the follow ups are carried out to ensure guest satisfaction. • Maintaining guest feedback and incident log and keep management posted of any negative feedback and issues. • Monitoring room assignments for expected arrivals and following up with housekeeping department to make sure rooms are ready on time. • Constantly checking the inventory and alarming the Front Office Manager to avoid overbook situation. • Auditing and signing the transactions done by front desk agents and making sure all required backups are attached. • Handling PMs and updating PM file. Following up with reservation and sales department for the backups and LPO to close the pending PMs. • Ensuring smooth operation by acting as liaison with Reservation, Sales, Housekeeping, Engineering, IT and Finance department. • Assisting security in emergency situations and making sure the procedures are as per the policies.

  • Front Office Supervisor

    Auris Hotels - Dubai, United Arab Emirates

    Recepción
    febrero 2012 - noviembre 2013 · 1 año y 10 meses

    • Taking handover from afternoon shift and making sure rooms are assigned for the expected arrivals and enough ready rooms are available for walk in guests. • Supervising and assisting front office agents with check in and checkout procedures. • Welcoming VIP guests and be first point of contact for the arrivals. • Handling guest complaints and resolving in timely manner to ensure guest satisfaction and updating incident report. • Checking arrivals of the day and signing registration cards. • Crosschecking all the arrival RCs have LPO attached and payments are collected for the individual and FIT reservations. Auditing all the credit card transactions done by all the out lets and front office departments and correcting if any variance. • Making sure all the city ledgers closed, are with proper LPOs and reporting any discrepancies. • Checking all paymasters and making sure they are with zero rates. • Printing a rate check reports/ rate variance from PMS and checking all the rate code and recording any variances. • Recording any discounts extended and reporting if any without approval of the management. • Verifying all the rebates being signed by the authorized head of department and correct codes are used for the rebates. • Ensuring all revenue is posted correctly with correct revenue codes and backups are submitted. • Balancing point of sales and credit card machines with PMS and closing. • Performing night audit and running end of day on the PMS. • Making summary reports and generating daily sales/revenue reports Resetting point of sales and credit card machine and running the PMS end of day. • Preparing following reports for the management for morning executive meeting: 1. Daily sales/ Revenue report 2. Manager Flash > Month To Date > Last Year 3. History & Forecast – Current Month and Next Month 4. Arr & Arr VIP with rate 5. Dep/ Dep VIP 6. Guest In house/ Guest In house VIP/ Guest in house Birthday 7. Market Competition Report 8. Incident Report (if any)

Estudios

  • Managing Front Office Operations

    American Hotel & Lodging Educational Institute

    febrero 2006 - mayo 2007

  • Higher Diploma in Hotel Administration

    College of Tourism & Hotel Management - Nicosia, Cyprus

    febrero 2006 - junio 2009

Idiomas

2 idiomas

  • Inglés

    Nativo o fluido

  • Hindi

    Nativo o fluido

Información personal

Nacionalidades

  • Pakistaní

Aptitudes

12 aptitudes

  • Customer-service
  • Exellent communication
  • Handling complaints
  • Microsoft Office
  • Night Auditor
  • Opera
  • People Oriented
  • Resolving problems
  • Safety & Security
  • Strategic Planning
  • Team / People Management
  • Training & Development
Contactos
Bilal Arif
Intern en Accord Tour and Operators
Faraz Shaikh
Sales and marketing executive en Marriott International (Le Meredian & Tennis Country Club Fujairah
Mustapha Belasri
Captain room service en Novotel fujairah accorhotel
Ver 15 contactos
Siguiendo
Radisson Hotel Group
Radisson Hotel Group
Brussels, Belgium
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Holiday Inn Abu Dhabi
Holiday Inn Abu Dhabi
Abu Dhabi, United Arab Emirates
Otros miembros
Mohamed Darwish
Dibba Al Fujairah, United Arab Emirates
Parviz Rahimzada
Dibba Al Fujairah, United Arab Emirates
LIONEL SAFOR AZONG
Fujairah, United Arab Emirates
Shakhriyor Khudoyberdiev
Dibba Al Fujairah, United Arab Emirates
Muthuranga Silva
Dubai, United Arab Emirates
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