Frederic Veyrier

Frederic Veyrier

Resort Director en Château l'Hospitalet
Vive en Narbonne, France

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Sobre mí

Throughout my 20+-year career, I have established a reputation as a transformational professional who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My expertise encompasses all aspects of hotel operations, brand management, strategic planning and customer service, supporting teams to improve organization-wide performance. Further, my ability to build consensus among executive teams and stakeholders to promote transparency and influence positive change has been repeatedly proven. I look forward to bringing these strengths and more.

Experiencia

17 años y 7 meses

  • Resort Director

    Château l'Hospitalet - Narbonne, France

    Administración
    febrero 2021 - Ahora · 3 años y 2 meses

    Directeur Resort Château L’Hospitalet - Wine Resort Beach & Spa ***** Groupe Gérard Bertrand - Occitanie C.A 6 M euros – Établissement au cœur du vignoble des domaines Gérard Bertrand Suivi des travaux de rénovation de 30 chambres et suite et création de 11 suites. Gestion générale de l’établissement. Élaboration des budgets et du Plan d’Action Commercial. Formation du personnel aux techniques d’un établissement haut de gamme et application des règles sanitaires et sociales dans l’ensemble des services. Mise en place des standards de qualité avec suivi de la clientèle via les réseaux sociaux. Ouverture d’un restaurant de plage saison 2021. Création et ouverture d’une rôtisserie en septembre 2021, d’un SPA en octobre 2021 et d’un restaurant gastronomique. Définition du plan d’action et coaching du Chef de cuisine pour l’obtention d’une étoile au Michelin pour le restaurant gastronomique. Passage de la troisième à la cinquième étoile le 25 mai 2022

  • General Manager

    Hôtel & Spa Crillon Le Brave - Crillon-le-Brave, France

    Dirección
    mayo 2019 - julio 2020 · 1 año y 3 meses

    In charge of a brand new five stars Village-Hotel in Provence. Management and permanent training of a team composed by 70 staff members. Follow-up of the renovation works done in two phases. Preparation of the budget with an annual turnover of 4.5M Euros . Elaboration of the procedure for the entire services, and creation of the cards with the collaboration of the Chef with the objective to obtain a Michelin star. Assistance and support (Process, Staff training, Financial aspects, Purchasing) for the opening of a second hotel in the alps (Le Coucou Meribel).

  • General Manager

    Raffles Hotels and Resorts - Seychelles

    Dirección
    mayo 2016 - mayo 2018 · 2 años y 1 mes

    Responsible for 86 villas within six categories with a group turnover of 12.5M Euros. Managed a team of 298 staff to deliver outstanding hospitality solutions across all rooms, F&B outlets, Spa and Security. Drive initiatives to enhance customer service in line with the Raffles Seychelles Brand, increase productivity and build high performing teams. • Improved guest engagement scores and achieved the Trust You Overall score of 92 in 2017 and the LQA average score of 84 in 2016/2017. • Redesigned the organisational and departmental operations and created a working environment that encouraged high performance and career growth, successfully increasing employee engagement. • Implemented lean methodologies to eliminate waste and increase financial efficiency, successfully reducing the cost structure and maximising ROI. • Promoted the brand and acted as the company representative, increasing awareness of the hotel’s exceptional guest experiences. • Role modelled expectations of performance and behaviour, including coaching, training and mentoring staff to nurture long-term and repeat business. • Conducted all financial analysis and applied high-level commercial acumen skills to ensure the hotel’s continued profitability balanced with regulatory compliance and OH&S standards

  • General Manager

    Hotel Le Boucan Canot - La Réunion, France

    Dirección
    julio 2004 - julio 2015 · 11 años y 1 mes

    Oversaw all aspects of day-to-day hotel operations spanning 38 Rooms and eight suites. Delivered international level leadership for the entire Mace Group. Led a team of 50 staff members to focus attention on all aspects of quality excellence in both customers facing and administrative contexts. • Introduced a quality and profits program for each department ensuring guaranteed customer satisfaction, increasing brand loyalty and achieving all financial goals. • Established the operating budget and marketing action plan and engaged staff members by fostering a competitive and rewarding organisational culture. • Executed the renovation process of hotel products to adapt to the ever-changing industry trends, maintain quality and increase customer satisfaction.

Estudios

  • BTH

    Ecole Hôtelière de Paris Jean Drouant - Paris, France

    enero 1977 - julio 1982

    BTH Cuisine Traditionnelle Formation BTS Gestion Hôtelière

Idiomas

4 idiomas

  • Francés

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Español

    Competencia básica profesional

  • Alemán

    Competencia básica limitada

Información personal

Nacionalidades

  • Francés

Aptitudes

12 aptitudes

  • colleagues care
  • hotel opening
  • multitasker
  • Open minded
  • Pre opening
  • Renovation
  • Sales and marketing skill
  • social management
  • Strong guest care
  • Strong leadership
  • Teamleader
  • Very creative

Información adicional

2 informaciones compartidas

  • Overall-descriptions.

    I have been in charge of many resorts and hotels, which could accommodate between 100 to 1 000 guests. I had to drive team of 50 to 500 persons around the world. My main duties are talking care of the guests and employees; create marketing plans and budgets as promoting the hotels and its products in all tourism fair as ITB, Top Resa, WTM. Settle quality controls and procedures for all departments and manage work planning and follow yearly training plans.

  • Skills, Experiences and general contributions.

    After thirty-seven years of experiences in different roles and position in hotels, resorts, in all services, I do have many skills and facilities to adapt myself to any kind of situation even as complicated ones like hurricanes, cyclones, and local strikes. I have been recognised as a leader for years and a person capable to train people and make them growing in the career. Guest satisfaction as quality with profitability, are two of my principal goals. Finally, I do not count my working hours, and I have most of the time sacrificed my private life for my working live.

Contactos
Jose Xavier Dias
Hotel Manager en SCENIC CRUISES
Nithin Raj
Duty Manager en Corniche Hotel Abu Dhabi
Mervin J Appadu
Resort Manager en Finolhu Maldives
Ver 4 contactos
Siguiendo
Hilton Hotels & Resorts
Hilton Hotels & Resorts
McLean, VA, United States
Experimental Group Constance Lémuria Seychelles
Otros miembros
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