Giulio Butelli

Giulio Butelli

Evening Room Attendant en Firmdale Hotels
Vive en London, United Kingdom

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Sobre mí

I had the opportunity to improve my communication skills and my abilities regards customer service, team working and organising and planning as well as creativity during my internships in luxurious hotel. I would define myself as a Determinate, Reliable and Committed to high standards and quality person able to work in a busy environment and to easily adaptable to changes. Furthermore, I demonstrated in my experiences the ability to work on my own initiative and seek for solution for possible occurring problems.


1 año y 10 meses

  • Evening Room Attendant

    Firmdale Hotels - London, United Kingdom

    septiembre 2018 - julio 2019 · 11 meses

    Task and skills include: cleaning room, attention to detail, time management, organising and planning, problem solving, up-selling, excellent customer service and team work during busy times.

  • Room Attendant

    Firmdale Hotels - London, United Kingdom

    septiembre 2017 - enero 2018 · 5 meses

  • Hotel Management Intern

    Castello di Velona Resort & Thermal Spa - Montalcino, Italy

    Prácticas Dirección
    junio 2015 - agosto 2015 · 3 meses

    • Fast-paced environment. • Delivering exceptional customer service. • Organising and planning check-in/out. • Consolidation of office administration experience. • Assistance to General Manager. • IT skills regarding booking manager program (ProTel) and MS Office. • Training as Head Housekeeper in a 100+ rooms 5-star hotel. • Training as Food & Beverage as well as Sales and Event Coordinator. • Developing strong communication skills (oral and written, in Italian, English and Spanish) • Team work between different departments, coordination with Housekeeping and Food&Beverage in order to update room status, guest arrival and restaurant reservations.

  • Office Administrator

    Al Palazzo del Marchese di Camugliano - Florence, Italy

    Administración y Gestión
    junio 2014 - agosto 2014 · 3 meses

    • Administrative experience: filing reservation, manage correspondence between different departments but also with external suppliers and clients, accounting invoices and cash flow. • Arranging meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. • Managing correspondence by answering emails and sorting mail. • Assisting in planning and arranging events, including organising catering. • Handling expenses and billing cycles. • Managing reception area and looks after visitors. • Answering phone calls and transfers them as necessary. • Creating agendas and takes meeting notes. • Delegating tasks and priorities actions in regards of the whole Housekeeping Department as well as F&B • Food&Beverage Coordinator (Breakfast/Lunch).


  • BA (Hons) Hospitality and Tourism Management

    Middlesex University - London, United Kingdom

    septiembre 2018 - julio 2019

    First Class Honours - Modules: • Financial and Revenue Management • Consultancy Project • Enterprise Project • Food, Tourism and Culture • Human Resources Management & Organisational Development

  • FdA Hospitality Management

    London South Bank University - London, United Kingdom

    septiembre 2016 - julio 2018

    Pass With Distinction - Modules: • Marketing • Human Resources • Financial Management • Professional Development • Management in Organisation • E-business and Web Design • IT and Information Systems • Project Management • Business and Law • Event Management


4 idiomas

  • Inglés

    Nativo o fluido

  • Italiano

    Nativo o fluido

  • Español

    Competencia profesional completa

  • Alemán


Información personal


  • Italiano


16 aptitudes

  • Accounting skills
  • Cross selling
  • Excellent Attention to detail
  • Financial Skills
  • Focus on goals
  • Marketing management
  • Numerical
  • Organisational skills
  • Planning Skills
  • Problem solver
  • Revenue Analysis
  • Strong customer service
  • Team Work Oriented
  • Time Mangement
  • Upselling skills
  • Written and Verbal Communication

Información adicional

1 información compartida

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