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Sobre mí
Hard working & passionate Eta Sigma Delta member graduating with B.B.A Hons. in Hospitality Management with an Entrepreneurship specialization. With an overall 2 years of international work experience, I possess various key skills required for a competent and versatile leader in this modern age, thus, I am aiming for a Management in Training position starting in January 2019.
Experiencia
7 años y 2 meses
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Residential Concierge
The Four Seasons - Toronto, Canada
Conserjemarzo 2020 - Ahora · 4 años y 2 mesesThe Four Seasons, Toronto, Canada * Actively working during quarantine and continuously adapting to shifts in work procedures. * Strong communicator with attention to detail, excellent planning and organization skills. * Effectively managing third party vendors & organizing guest requests in a fast-paced environment. * Dealing with high-profile clients with a customer-centric and professional attitude.
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Operations Supervisor
Convene - Los Angeles, CA, United States
Responsable del departamento de habitacionesenero 2019 - diciembre 2019 · 1 añoConvene, Los Angeles, U.S.A (J-1 Visa) * Supervised in-house F&B & Catering operations for groups of 10 -200 people. * Developed & implemented new training plans for the service team. * Devised a new compact and simple catering menu which helped increase overall sales. * Procured catering & café orders & maintained great relations with all vendors. * Assisted in creating annual budgets & prospected new leads for our catering operations. * Conducted multiple 1 on 1's with the team to ensure employee satisfaction.
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Housekeeping Supervisor
Walt Disney World Swan & Dolphin - Orlando, FL, United States
Responsable del departamento de habitacionesoctubre 2017 - diciembre 2017 · 3 mesesWalt Disney World Swan & Dolphin, Orlando, U.S.A (J-1 Visa) * Promoted from the Front Desk. * Organized & managed Guest Room Attendants daily responsibilities. * Frequent check-in with my team throughout the day and ensured they had all the tools for success. * Inspected room quality standards for elite members & VIP guests. * Conducted multiple projects for maintenance of facilities.
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Front Desk Agent
Walt Disney World Swan & Dolphin - Orlando, FL, United States
Recepciónenero 2017 - octubre 2017 · 10 mesesWalt Disney World Swan & Dolphin, Orlando, U.S.A (J-1 Visa) * Checking guests in/out in a timely and seamless manner. * Effectively managed guest opportunities & expectations with empathy and a professional attitude. * Active member on the committee to enhance overall guest arrival experience. * Revenue Champion through upselling & SPG Champion through most member enrolments
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Reservation Agent
Park Hyatt Jeddah - Marina Club & Spa - Jeddah, Saudi Arabia
Reservasoctubre 2015 - enero 2016 · 4 meses -
Trainee
Ritz Carlton Abama - Santa Cruz de Tenerife, Spain
Alimentos & Bebidas servicioabril 2015 - octubre 2015 · 7 meses* Show cooking
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Sales Representative
Virgin Megastores - Jeddah, Saudi Arabia
Ventasjunio 2012 - agosto 2012 · 3 meses
Estudios
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Double Post Graduate Certificate in Global Hospitality Operations Management & Global Business Development
Seneca College, Newnham, Canada
enero 2020 - diciembre 2020 -
Bachelor of Business Administration
Les Roches Marbella International School of Hotel Management - Marbella, Spain
octubre 2014 - diciembre 2018 -
BBA Hons. in Hospitality Management with a specialization in SME Management
Les Roches Marbella International School of Hotel Management - Marbella, Spain
octubre 2014 - diciembre 2018Specialization in Small to Medium Entrepreneurship Management Graduating with Honours & Distinction Student Ambassador Eta Sigma Delta Member
Idiomas
4 idiomas
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Inglés
Nativo o fluido
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Urdu
Nativo o fluido
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Hindi
Competencia básica profesional
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Español
Competencia básica limitada
Información personal
Nacionalidades
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Pakistaní
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