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Sobre mí
Having participated in the customer service sector for 5 years, the applicant actively seeks a position that fits my unique qualifications. Since I appreciate the roles and responsibilities of the novice employee, I have always been able to establish a working relationship with other team members. This helps to generate a sense of solidarity and cohesion within what can only be called a very difficult atmosphere. Although I am interested in improving my current talents, I also hope to contribute to the success of the company as a whole. In doing so, higher levels of satisfaction will be enjoyed while customers themselves can remain loyal from a long-term perspective. Thank you for taking the time to consider this request.
Experiencia
8 años y 2 meses
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Guest Relation Executive
Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates
Responsable Relación Clientesfebrero 2016 - Ahora · 8 años y 2 mesesWelcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the Hotel, city as well as the competition. Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc. Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests. Maintain up-to date information on room rates, current promotions, offers and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required
Estudios
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Bachelor's degree
Cairo Higher Institute of Hotels and Tourism - Cairo, Egypt
septiembre 2009 - septiembre 2013Studies year : 2010 – 2013. Qualification : Bachelor of Tourism and hotels. Department : Tourism guidance.
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High School
Al orman school - Cairo, Egypt
septiembre 2007 - septiembre 2009Hospitality Administration/Management
Idiomas
2 idiomas
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Arábica
Nativo o fluido
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Inglés
Competencia profesional completa
Información personal
Nacionalidades
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Egipcio
Permiso de conducir
Sí
Aptitudes
7 aptitudes
- Customer satisfaction
- Excellent guest relation
- Goconcierge
- Good telephone manner
- Handling guest
- Hotel reception
- IT skills
Información adicional
1 información compartida
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