Iva Torres

Iva Torres

Administrative Assistant en Four Seasons Hotel Abu Dhabi at Al Maryah Island
Vive en Abu Dhabi, United Arab Emirates

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Sobre mí

An efficient office administrator who can ensure that everything behind the scenes of a successful company is running smoothly. An ambitious and driven professional who can create value from day one and who is eager to further develop at career.
Keeping meetings, papers, travel arrangements, and office items organized at all times. I have spearheaded the effort to “go digital” for almost all planning and paperwork, increasing office efficiency to the point of saving.

Has extensive experience of working in a busy environment and during the career worked for major hospitality worldwide companies. In addition to this have the ability to organize own time, priorities workloads and work to tight deadlines whilst maintaining high levels of attention to detail.

My resume goes into more detail about my daily job duties and achievements during my tenure as an administrative assistant at two companies. I would love to have the opportunity to join the team and use my skills to create an efficient, stress-free office environment. I believe that I can meet and exceed the expectations that you have for this role. I look forward to speaking more with you about my candidacy.

Experiencia

10 años y 3 meses

  • Administrative Assistant

    Four Seasons Hotel Abu Dhabi at Al Maryah Island - Abu Dhabi, United Arab Emirates

    Administración
    septiembre 2016 - Ahora · 7 años y 7 meses

    Food & Beverage administrative assistant MICE Coordinator from 01st of September 2016 until now. F&B Achievements: • Four Seasons Learning Curriculum Courses ( Guest Services ; Complaint Handling; Telephone, Be the Difference Workshop; Up Selling Skills Training; Selling Techniques; Computer Etiquette; Email Etiquette, Grooming, Four Seasons Culture and standards ). • Arrivals of the day and list of Important Rooms to check, Events of the day • F&B Logbook and follow-up with glitches • Daily update with restaurants reservations report and VIP’S, restaurant reservation analytics Avero and Open Table. • Update on the system guest database and following up with guest recognition and preferences. • Daily revenue updates (major items sales, cover count, check counts and gross average check) • Medallia scores of the day, other platform of guest comments, handling the department Purchase Orders. • Daily department meeting minutes and update monthly outlets promotions. • Post Mortens and Events Recaps- 48 hrs after completion of event Sales & Marketing Achievements: • Delphi system updates (Blocking rooms, blocking events space, tracking the rates, update accounts and contact profiles, adding accounts, looking after the deadline of submitting the contracts. • Updating the accounts and sending a soft copy of the summers rates and corporate promotion rates. • Create MICE corporate group’s proposals. • Creating Side inspection resume • Creating a Group Resume • Handling the blocking into Lotus Nots Guests Rooms & Amenities requests for ENT guests and side inspections. Performing other tasks or projects as assigned by hotel management Communicating directly with the (Guests, suppliers and accounts) and goes over the details.

  • Events Executive

    Rotana Hotels - Manama, Bahrain

    Evento
    diciembre 2015 - enero 2016 · 2 meses

    Pre-opening of Rotana Hotel

  • Sales executive

    Hilton Hotels & Resorts - Doha, Qatar

    Ventas
    abril 2015 - agosto 2015 · 5 meses

    The period before the holy month, Ramadan total booking 500 covers for private Iftar and Sohour. Also hold all the airlines and jewelries accounts.• APG Group: 200 covers VIP Iftar • Emirates Airlines: 300 covers in two different days VIP Iftar and Sohour • Turkish Airlines: Sponsorship until December 2015 for our rooftop Ramadan tent (Blanco), with weekly raffle of flight tickets by Turkish Airlines. • Al Mouftah Group: Rooms corporate agreement • APG Group: follow up after Ramadan and sign room’s corporate agreement. • Emirates Airlines: follow up after Ramadan and sign room’s corporate agreement. • Al Darwish Holding: signed advertisement agreement for Rolex Watches to be in the Hilton main lobby. • Al Majed Group: Jewelries division signed room’s corporate agreement for the international jewelries exhibition from 28th Feb 2016. Re-signing contract with internal transfer to Double Tree by Hilton, Qatar Doha Corporate Sales Executive

  • Hostess

    Hilton Hotel & Resorts Doha Qatar - Doha, Qatar

    Azafata/o
    enero 2015 - abril 2015 · 4 meses

    Achievements: • Hostess at big open pool bar area with mainly local guests, following the guest satisfied taking care of their needs and handling the situation with complain or misunderstood. • F&B lobby hostess direct marketing representing all the F&B outlets, promotions, theme nights and flyers of our entertainments. Spending few hours of the duty in the main lobby order by Assistant F&B Director. • Reason to be promoted as Guest Relations for Food & Beverage in the main lobby from Director of operations

  • Waitress

    L’illot Suites & Spa Hotels 4* - Palma, Spain

    Alimentos & Bebidas servicio
    marzo 2012 - septiembre 2012 · 7 meses

    Restaurant waitress 6-month after graduation management trainee

  • Management Traniee

    Victoria Hotel - Sofia, Bulgaria

    Recepción
    enero 2011 - junio 2011 · 6 meses

    Assistant organizer at the “Banquet “6-month management trainee by the college

  • Management Trainee

    Princess Hotel - Sofia, Bulgaria

    Limpieza
    julio 2010 - septiembre 2010 · 3 meses

    Assistant at the department of “House Keeping” 3-month management trainee by the college

  • Management trainee

    Sheraton - Sofia, Bulgaria

    Recursos Humanos
    enero 2010 - junio 2010 · 6 meses

    Assistant at the department of “Human Resource” 6-month management trainee by the college

Estudios

  • fourth degree

    Delta college - Sofia, Bulgaria

    enero 2009 - enero 2012

    Graduated from Greek private college of Tourism Management “Delta College” level of fourth degree. Specialty “Entrepreneurship and Tourism Management, and New Bulgarian University, at the Economical faculty of specialty of Tourism. Perfect command of Arabic language “written and oral”. And good command of English.

Idiomas

4 idiomas

  • Arábica

    Nativo o fluido

  • Búlgaro

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Ruso

    Competencia básica limitada

Información personal

Nacionalidades

  • Búlgaro

Permisos de trabajo

  • Unión Europea

Fecha de nacimiento

September 25th 1986

Permiso de conducir

Aptitudes

5 aptitudes

  • Burch Street, Bayan, Louts Notes, Madelia, Micros
  • • Delphi, IdeaS, Opera, Avero, Open Table
  • • Materials Controller
  • OPERA – Property Management System and Lotus Not
  • (Word, Excel, Power Point, Adobe Acrobat PDF)
Siguiendo
LVMH
LVMH
Paris, France
Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
JW Marriott Marquis Hotel Dubai
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
Otros miembros
Nataliia Honchar
Abu Dhabi, United Arab Emirates
Martin Stojkovic
Abu Dhabi, United Arab Emirates
Yevheniia Okhrimenko
Abu Dhabi, United Arab Emirates
Bilal Raheem
The World Islands, Dubai, United Arab Emirates
Muhammad Hanif
Dubai, United Arab Emirates
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