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Sobre mí
An experienced and professional fine dining hostess with great knowledge and understanding of the high end dining experience. Great skills at reservations scheduling,planning seating arrangements,people management and exceptional customer service with unparalleled work ethics. Over seven years of fine dining hostess experience in the top exclusive restaurants in East Africa and Dubai,UAE.
Experiencia
11 años
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Hostess
Madinat Jumeirah Resort - Dubai, United Arab Emirates
Azafata/ojulio 2018 - Ahora · 5 años y 9 meses• Maintaining professionalism and sharp appearance at all times. • Warmly greeting guests and directing them to their seats. • Inquiring about the size of the guest's party and seeing if they have any seating Preferences • Scheduling all reservations and planning seating arrangements with management prior to dinner service. • Performing dining room preparatory work. • Assisting in setting up of planned events. • Relaying messages to the servers about any guests preferences or requirements • Completing side work during downtime
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waitress-Private Dining
Madinat Jumeirah Resort - Dubai, United Arab Emirates
Alimentos & Bebidas serviciomayo 2017 - junio 2018 · 1 año y 2 meses• Greeted customers checked reservations and seated them. • Ensured guests had water and informed them of their server’s name. • Assisted servers with counting tallies at shift end. • Handled customer complaints with good listening skills and working with management. • Thanked guests and invited them to return.
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Senior Waitress
Ibis - Nairobi, Kenya
Alimentos & Bebidas serviciojunio 2015 - enero 2017 · 1 año y 8 meses• Thanked guests and invited them to return. • Consistently adhered to quality expectations and standards. • Regularly checked on guests to ensure satisfaction with each food course and beverages. • Appropriately suggested additional items to customers to increase restaurant sales. • Assisted guests with making menu choices in an informative and helpful fashion.
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Call Centre Agent
Lake Naivasha Simba Lodge - Nairobi, Kenya
Operador telefónicoenero 2013 - mayo 2015 · 2 años y 5 meses• Answered incoming calls. • Made outgoing calls to potential clients and data entry. • Referred unresolved grievances to appropriate departments. • Conferred with customers over the phone or in person to provide pertinent information regarding products,services,accounts or orders
Estudios
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Diploma In Business Management
Nairobi Institute Of Business Studies - Nairobi, Kenya
junio 2013 - junio 2015 -
Diploma In Tours And Travel
Jodan College Of Technology - Thika, Kenya
mayo 2013 - diciembre 2015 -
Diploma In Hotel Management
Amboseli Institute Of Hospitality Management - Thika, Kenya
mayo 2011 - agosto 2012 -
Certificate In Computer Classes
SuperHighway Computer College - Thika, Kenya
enero 2011 - abril 2011
Idiomas
2 idiomas
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Inglés
Nativo o fluido
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Suajili
Nativo o fluido
Información personal
Nacionalidades
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Keniano
Aptitudes
4 aptitudes
- Great Guests relations Skills
- People and Time Management
- Top-notch hospitality and professionalism
- upbeat, outgoing and positive
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