Joana Marie Suba

Joana Marie Suba

Sales Specialist en IHG - InterContinental Hotels Group
Vive en Philippines

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Sobre mí

HIGHLY ORIENTED AND KNOWLEDGEABLE EMPLOYEE, FLEXIBLE IN NEW CHALLENGES AND CHANGES IN LIFE/CAREER.

Experiencia

11 años y 11 meses

  • Sales Specialist

    IHG - InterContinental Hotels Group - Philippines

    Responsable del departamento de habitaciones
    mayo 2021 - noviembre 2021 · 7 meses

    An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. • A brand champion, taking pride in using every customer interaction to educate guests about our brands and products. • Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. • Passionate for learning and developing themselves to be the best in an ever-evolving role. Essential Duties and Responsibilities: • Provide an industry-leading reservation solution in English and one or more language for all contacts • Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride. • Embrace the global and cultural diversity of our guest and business needs. • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles. • Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience. • Inspire loyalty through personalized and efficient service driven by the guest’s needs.

  • Revenue & Reservations Taskforce

    City Seasons Group of Hotels - Dubai, United Arab Emirates

    Responsable del departamento de habitaciones
    abril 2018 - diciembre 2019 · 1 año y 9 meses

    Hotels  Supervising process and procedure taken from front office and reservations  Ensure to determine competitive prices to be updated to increase reservations and more revenues  Daily monitoring ARR, occupancy and promotion applied to be reported to the revenue manager.  Assisting making contracts for sales team; corporate, gov’t and travel agent accounts.  Daily dashboard and revenue report directly to the GM  Updating reports on daily basis for DCT, DAT and STR  Directly reporting to General Manager for admin task and all department for approval  Handling minutes of the meeting together follow-ups and pending approvals  Handles daily correspondence, responds to inquiries and makes reservations as needed.  Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

  • SENIOR RESERVATION & TICKETING OFFICER

    CEBU PACIFIC AIR - Manila, Philippines

    Reservas
    enero 2007 - julio 2016 · 9 años y 7 meses

Estudios

  • Commerce

    Technological Institute of the Philippines - Manila, Philippines

    marzo 2002 - marzo 2006

    graduate with Bachelors degree in Management

Idiomas

1 idioma

  • Inglés

    Competencia básica profesional

Información personal

Nacionalidades

  • Filipino

Fecha de nacimiento

August 27th 1985

Aptitudes

8 aptitudes

  • Amadeus (basic knowledge)
  • Amadeus GDS
  • As400
  • AVIATION
  • Customer servie
  • Microsoft Excel
  • Microsoft Word
  • Sales
Contactos
Maher William
Reservation Executive en Captian Bilal Group
Judy Ann Santos
Cluster Reservations Agent en Al Khoory Hotels
Nabeel Udayar
Senior Executive Operations & Mice en Spiceland Holidays
Ver 6 contactos
Siguiendo
Radisson Blu, Dubai Media City London Marriott Hotel Canary Wharf Raffles Maldives Meradhoo Resort
Otros miembros
Stanley Barry Callueng
Metro Manila, Philippines
Rommel Susa
Infanta, Philippines
Mike Scheumann
Cebu City, Philippines
Gladys Anne Mendoza
Calabarzon, Philippines
Erwin Jayson Lastimoza
Metro Manila, Philippines
Ver más
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