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Sobre mí
HIGHLY ORIENTED AND KNOWLEDGEABLE EMPLOYEE, FLEXIBLE IN NEW CHALLENGES AND CHANGES IN LIFE/CAREER.
Experiencia
11 años y 11 meses
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Sales Specialist
IHG - InterContinental Hotels Group - Philippines
Responsable del departamento de habitacionesmayo 2021 - noviembre 2021 · 7 mesesAn expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. • A brand champion, taking pride in using every customer interaction to educate guests about our brands and products. • Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. • Passionate for learning and developing themselves to be the best in an ever-evolving role. Essential Duties and Responsibilities: • Provide an industry-leading reservation solution in English and one or more language for all contacts • Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride. • Embrace the global and cultural diversity of our guest and business needs. • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles. • Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience. • Inspire loyalty through personalized and efficient service driven by the guest’s needs.
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Revenue & Reservations Taskforce
City Seasons Group of Hotels - Dubai, United Arab Emirates
Responsable del departamento de habitacionesabril 2018 - diciembre 2019 · 1 año y 9 mesesHotels Supervising process and procedure taken from front office and reservations Ensure to determine competitive prices to be updated to increase reservations and more revenues Daily monitoring ARR, occupancy and promotion applied to be reported to the revenue manager. Assisting making contracts for sales team; corporate, gov’t and travel agent accounts. Daily dashboard and revenue report directly to the GM Updating reports on daily basis for DCT, DAT and STR Directly reporting to General Manager for admin task and all department for approval Handling minutes of the meeting together follow-ups and pending approvals Handles daily correspondence, responds to inquiries and makes reservations as needed. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
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SENIOR RESERVATION & TICKETING OFFICER
CEBU PACIFIC AIR - Manila, Philippines
Reservasenero 2007 - julio 2016 · 9 años y 7 meses
Estudios
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Commerce
Technological Institute of the Philippines - Manila, Philippines
marzo 2002 - marzo 2006graduate with Bachelors degree in Management
Idiomas
1 idioma
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Inglés
Competencia básica profesional
Información personal
Nacionalidades
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Filipino
Fecha de nacimiento
August 27th 1985
Aptitudes
8 aptitudes
- Amadeus (basic knowledge)
- Amadeus GDS
- As400
- AVIATION
- Customer servie
- Microsoft Excel
- Microsoft Word
- Sales
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