Joel Almaden

Joel Almaden

Front Desk en Marriott Hotels
Vive en Barcelona, Spain

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Sobre mí

My name is Joel Almadén, I’ve always wanted to see the world from a different lens perspective and open to learn a variety of cultures. I have been in different countries. I am an outgoing person who enjoys meeting new people and I have a knack to cultivate myself about the world around me.

Experiencia

2 años y 2 meses

  • Front Desk

    Marriott Hotels - Barcelona, Spain

    Recepción
    junio 2017 - junio 2018 · 1 año y 1 mes

    •Process up to 357 guest arrivals and departures per day and coordinate with other departments to ensure all VIP and special request are handled promptly. •Completed shift reports each day detailing reservations, check-ins/check-outs, charges and any other information requested by management. •Provided top- notch personalized service to guests as well as guaranteed absolute customer satisfaction by quickly resolving conflicts and issues to sustain a high-status reputation in the city. •Promptly responded to guest inquiries and telephone calls with clear communication and phone skill. •Assisted Supervisor with overseeing front desk operations in addition to offering training help to other front desk agents. •Served as backup to sales representative for coordinating with travel agencies and other connecting hotels to accurately organize reservations. •Greeted all guests with a smile and in a timely manner, following the protocol and generating of their stay a unique experience

  • Front Desk Agent

    SB Hoteles - Barcelona, Spain

    Recepción
    mayo 2016 - junio 2017 · 1 año y 2 meses

    •Process up to 262 guest arrivals and departures per day and coordinate with other departments to ensure all VIP and special request are handled promptly. •Completed shift reports each day detailing reservations, check-ins/check-outs, charges and any other information requested by management. •Provided top- notch service to guests and tourists as well as guaranteed absolute customer satisfaction by quickly resolving conflicts and issues to sustain a high-status reputation in the city. •Promptly responded to guest inquiries and telephone calls with clear communication and phone skill. •Assisted Supervisor with overseeing front desk operations in addition to offering training help to other front desk agents. •Served as backup to sales representative for coordinating with travel agencies and other connecting hotels to accurately organize reservations. •Greeted all guests with a smile and in a timely manner, following the protocol and generating of their stay a unique experience.

Estudios

  • Master's Degree in Digital Marketing & eCommerce

    EAE Business School - Barcelona, Spain

    abril 2018 - abril 2019

    Master's Degree in Digital marketing and ecommerce management

  • Bachelor Degree in Tourism and Hotel Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    septiembre 2012 - septiembre 2016

    • Bachelor of Tourism and Hotel Management focused on: Marketing, F&B, Front Desk, Revenue Management and other important skills and subjects.

Idiomas

5 idiomas

  • Catalán

    Nativo o fluido

  • Español

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Francés

    Competencia básica profesional

  • Coreano

    Competencia básica limitada

Información personal

Nacionalidades

  • Español

Fecha de nacimiento

September 25th 1986

Aptitudes

21 aptitudes

  • Anticipation of needs
  • CMS
  • CRS
  • Email marketing
  • Empathy
  • Fidelio PMS
  • Flexible
  • Google AdWords
  • Googleanalytics
  • Hospitality
  • Mac OS
  • Marketing
  • Marsha CRS
  • Mobile Marketing
  • MS Office
  • Multitask
  • Opera PMS
  • PMS
  • Reliable
  • SEM/SEO
  • Team Work Oriented

Información adicional

1 información compartida

  • VOLUNTEER EXPERIENCES

    •Burton US Open 2015 March 2015
    Control and help to organize the events.

    •FIS Alpine Ski World Cup Championship Vail February 2015
    Guide, help, and provide information to the tourist and the visitors.

    •German House (Host of the German Ski Team) Vail February 2015
    Guide, help, provide and assist in anything they need.

    •Barcelona European Athletics 2010 July 2010
    Control of Mass Media and Social Network.

Contactos
Nicole Tomamichel
Front Office Trainee en Hilton Frankfurt Airport
Nicolò Valsasina
International HR Recruiter en Alef&Maqroll
Rajmilan Poudel
Hosco Partner Ambassador en hosco Ambassador Program
Ver 8 contactos
Siguiendo
Hilton Barcelona
Hilton Barcelona
Barcelona, Spain
W Barcelona
W Barcelona
Barcelona, Spain
The Barcelona EDITION
The Barcelona EDITION
Barcelona, Spain
Otros miembros
Jordi Casals Catalan
Barcelona, Spain
Víctor Juliá Vercet
Barcelona, Spain
Patricia Llovera
Barcelona, Spain
Ricard Doga
Barcelona, Spain
Ver más
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