KARLA BERENICE MARTELL VARGAS

KARLA BERENICE MARTELL VARGAS

CONCIERGE/ASSISTANT BARTENDER en Disney Cruise Line
Vive en Mexico City, Mexico

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Sobre mí

I would like to work in Hospitality industry in Food & Beverage, Human Resources and Guest services areas with great responsibilities in order for me to apply my knowledge that I have gained on my previous jobs. I am a multitasking and a very hard working person, with organizational and leadership skills, who can work well under pressure, very well team work orientated with values willing to motivate the people who I work with loads of initiative.

Experiencia

4 años y 8 meses

  • CONCIERGE/ASSISTANT BARTENDER

    Disney Cruise Line - Mexico City, Mexico

    Alimentos & Bebidas servicio
    abril 2016 - diciembre 2017 · 1 año y 9 meses

    - Work under pressure over 12 hrs daily, with more than 30 nationalities and languages. - Trainings on Food and Beverage and Guest experiences. -Training with important companies: Jhonny Walker, Martell, Dom Perignon, Möet & Chandon - Working with USPH and ServSafe standards, - Able to perform personalized trainings about Spirits, Wines, Liquors and Guest Services. - In charge of doing and controlling inventories. - Supervising and training to the personnel in charge of, creating a good working environment. - Communication with different departments: Front Desk, Dining Room, Beverage Department. - In charge of training the Dining room employees updating them about the new features and also how to follow the proper procedures in order to give an excellent service. - Capable of solving problems and work in team, always with the follow up and make sure we get the guest satisfaction, without affecting the company.

  • BAR SERVER

    Princess Cruises - Mexico City, Mexico

    Alimentos & Bebidas servicio
    febrero 2012 - diciembre 2012 · 11 meses

    - Bar service and work behind bar making alcoholic and non-alcoholic beverages. - Working with USPH standards. - Work with more than 30 nationalities, for more than 12 hours a day under pressure.. - Assist to a weekly training about Guest Services and Guest Complaints.

  • Managament Training

    BallenIsles Country Club - North Palm Beach, FL, United States

    Administración y Gestión
    octubre 2010 - octubre 2011 · 1 año y 1 mes

    - Food and Beverage service for approximately 600 people daily. - Working as Food and Beverage Manager Assistant. - In charge of inventories, personnel supervision, schedule making, rotations and close ups. - Making daily reports for Managements - Wine, spirits and liquors trainings, as well as Guest Services and Team Work - Effective communication with the Management and the personnel, handle complains, do the follow up with the Department in charge and take action. Make sure the personnel is satisfied with their work as well as the Management.

  • Food and Beverage Trainee

    Caprice Hotel - Wengen, Lauterbrunnen, Switzerland

    Administración y Gestión
    mayo 2010 - septiembre 2010 · 5 meses

    - Food and Beverage Service - Front Desk and and Housekeeping - Step up as Head Chef Assistant. Food production in hot and cold kitchen. - Event Planning and Organization.

  • Food and Beverage Trainee

    The Landmark London - London, United Kingdom

    Alimentos & Bebidas servicio
    junio 2008 - noviembre 2008 · 6 meses

    - Food and Beverage Service and Production. - Rotation at different Food Outlets: Fine Dining, Casual, Cigar Bar and Coffee Shop. - Guest Service and Cashier - Trainings with important companies: Grey Goose, Smirnoff, Dom Perignon.

Estudios

  • Hotel Management

    Universidad del Valle de Mexico - Mexico City, Mexico

    enero 2014 - febrero 2016

    I finished my Degree in Mexico, but I started it in Les Roches, International School of Hotel Management. Switzerland Hotel Operations Certificate: Human Resources, Marketing, Room Divisions and Food and Beverage Management. From GLION Instutute of Higher Education , Switzerland

Idiomas

2 idiomas

  • Español

    Nativo o fluido

  • Inglés

    Competencia profesional completa

Información personal

Nacionalidades

  • Mexicano

Fecha de nacimiento

November 04th 1988

Permiso de conducir

Aptitudes

7 aptitudes

  • Can work under pressure
  • Flexible and patient
  • Good communicator
  • Good relation
  • Teamwork
  • Well-organized
  • Work hard
Siguiendo
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Otros miembros
Ricardo Hernández
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Kimberly Tapia Quezadas
Mexico City, Mexico
ANDREA DOMINGUEZ LASSARD
Mexico City, Mexico
Daniel Herrera
Mexico City, Mexico
Ver 229683 miembros
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