Únete a Hosco y visualiza el perfil completo de Kate, ¡es gratuito!
Como miembro de Hosco, podrás:
- Hacerte visible a miles de empresas del sector de la hostelería y el turismo'
- Unirte a una comunidad de 180'000+ estudiantes y profesionales
- Obtener más información cada semana con nuevos artículos y vídeos en Hosco.plus
Sobre mí
Responsible and hardworking individual, who always strives to achieve the highest standards, with excellent communication skills, have the necessary confidence, motivation and reliability to succeed, have the ability to work efficiently and effectively within a team and under pressure. As well to be part of a competitive work environment, with the opportunity to enhance my professional Skills that will also help add value to the objectives assigned to me and deliver above & beyond great results. An organisation that recognises employee efforts and value, and where career growth opportunity is part of the organisation objectives.
Experiencia
5 años y 11 meses
-
Guest Experience Manager
InterContinental Doha Hotel & Residences - Doha, Qatar
Responsable Relación Clientesfebrero 2019 - Ahora · 5 años y 2 meses -
Guest Relations Manager
InterContinental Dublin - Dublin, Ireland
Responsable Relación Clientesmayo 2018 - enero 2019 · 9 meses• Accountable for promoting the hotels Loyalty Programme as Loyalty Champion along with disturbing employee reward points, depositing guests’ welcome amenities in their membership profile. • Manage and monitor activities of all employees in the Front Office to ensure that they adhere to the IHG/ LQA Standards, hotel policies, procedures, coaching and training. • Monitor and motivate all Team Members to ensure we are meeting our Enrolment Targets on a Daily Basis. • Responsible for completing the Fortnightly Payroll for the Front Office Department. • Tracking the daily enrolments and providing daily information for the Priority Enrolments in order to reach our Brilliant Basics target and promoting the accelerate programme to the guests. • Ensuring high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in Heart Beat surveys and other Guest Satisfaction Surveys • Monitoring the scores in Heart Beat surveys and Trip Advisor and responding to guests regarding their overall experience. • To drive a consistent IHG Rewards Club Experience across all sub areas of the Front Office. • Handling all Guests’ queries, special requests and guests’ complaints are handled in an efficient, polite and timely manner while maintaining a high level of guest experience • Prepare and implement the induction plan for new joiners within the Front Office Department.
Estudios
-
Bachelor of Business Studies in International Hotel Management with French
Shannon College of Hotel Management - County Clare, Ireland
marzo 2010 - marzo 2015
Idiomas
2 idiomas
-
Inglés
Nativo o fluido
-
Francés
Competencia básica profesional
Información personal
Nacionalidades
-
Irlandés
Fecha de nacimiento
July 31st 1991
Permiso de conducir
Sí
Aptitudes
6 aptitudes
- Guest experience
- Guest handling
- Handling guest complaint
- Situation handling
- Strong hospitality
- Team handling
No hemos encontrado ninguna información nueva en tu CV para añadirla a tu perfil. Te aconsejamos que añadas manualmente nueva información o que pruebes un CV diferente.
Hemos añadido la siguiente información a tu perfil:
- Ubicación actual
- Resumen de tu perfil
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Idioma
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Idiomas
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educación
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educación
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiencia profesional
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiencias profesionales
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nacionalidad
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nacionalidades
- Fecha de nacimiento
- Permiso de conducir
- Número de teléfono
¡Echa un vistazo a tu perfil actualizado!
No hemos podido actualizar tu perfil.
No hemos podido actualizar tu perfil. Sin embargo, tu CV se ha guardado.
Se produjo un error al subir tu CV.
¿Aún quieres completar tu perfil? Te recomendamos que cargues un archivo .doc o un CV diferente.