Profesional LinkedIn
https://www.linkedin.com/in/leidyportes/
A Self-motivated professional person with high strong analytical skill extensive experience in hosting and greeting the guests. A passion for developing customer relation and high energy levels contribute to outstanding customer service. Excellent communication skills and can work alone or as part of a team in delivering amazing hospitality to the guests, and ability to handle the guest complaint and ability to learn new knowledge and skills and to work well within a busy operation and to be helping on the floor with the service team when it is required.
11 años y 4 meses
• Perform all check-in and check-out tasks. • Inform customers about payment methods and verify their credit card data. • Register guests collecting necessary informations about city and any facilities. • Welcome guests upon their arrival and assign rooms. • Provide information about our hotel, available rooms, rates and amenities. • Respond to clients’ complaints in a timely and professional manner. • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. • Handle telephone calls and receive requests and inquiries by email and respond to appropriate to all the departments.
bachelor of Business Administration Handle customer contacts, provide appropriate solutions and alternatives within the time limits - always following up to ensure in Hospitality Management resolution. Professional attitude and appearance.
-Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. -Directs visitors by maintaining employee and department directories; giving instructions. -Maintains telecommunication system by following. manufacturer's instructions for house phone and console operation. -Professional attitude and appearance.
-Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast. -Receive customers. -Guests with a warm welcome.
Development of reports and occupancy forecast. Comprehensive management of reserves. Fine Dining services standards and requirements. strategic planning
Development of reports and occupancy forecast. Comprehensive management of reserves. Fine Dining services standards and requirements. strategic planning Java Canvas
-Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast.
Python 8.9% Hotel Hilton |2012 - 2013| Sto, dgo JQuery Executive Agent - Front Desk Support 13.3% Provide a service of 5 * food and drinks to the guests Languages HTML/CSS Follow-up of VIP guests and lists. Spanish | English 17.8%| Catalán Responsible for the general maintenance of the room and report to manager on duty any complaints
13.3% Provide a service of 5 * food and drinks to the guests Languages HTML/CSS Follow-up of VIP guests and lists. Spanish | English 17.8%| Catalán Responsible for the general maintenance of the room and report to manager on duty any complaints
COMPETENCE Follow-up of complaints to the manager on duty. Development of Menu. Reservation reports and occupancy forecast. Self-disciplined, diligent, proactive and detailWireframe
- Graduated with latin honors - Maintained a 3.0
- Graduated with latin honors - Maintained a 3.8
2 idiomas
Español
Nativo o fluido
Inglés
Nativo o fluido
Nacionalidades
República Dominicana
Español
Fecha de nacimiento
January 23rd 1989
8 aptitudes
1 información compartida
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