Leidy Portes

Leidy Portes

Front Desk Agent - Customer Service en Hotel 4 Barcelona
Vive en Barcelona, Spain

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Sobre mí

A Self-motivated professional person with high strong analytical skill extensive experience in hosting and greeting the guests. A passion for developing customer relation and high energy levels contribute to outstanding customer service. Excellent communication skills and can work alone or as part of a team in delivering amazing hospitality to the guests, and ability to handle the guest complaint and ability to learn new knowledge and skills and to work well within a busy operation and to be helping on the floor with the service team when it is required.

Experiencia

11 años y 4 meses

  • Front Desk Agent - Customer Service

    Hotel 4 Barcelona - Barcelona, Spain

    Recepción
    abril 2019 - abril 2020 · 1 año y 1 mes

    • Perform all check-in and check-out tasks. • Inform customers about payment methods and verify their credit card data. • Register guests collecting necessary informations about city and any facilities. • Welcome guests upon their arrival and assign rooms. • Provide information about our hotel, available rooms, rates and amenities. • Respond to clients’ complaints in a timely and professional manner. • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. • Handle telephone calls and receive requests and inquiries by email and respond to appropriate to all the departments.

  • Marketing FriendlyRentals

    CETT_UB Tourism & Hospitality google drive - Barcelona, Spain

    Marketing
    enero 2018 - diciembre 2019 · 2 años

    bachelor of Business Administration Handle customer contacts, provide appropriate solutions and alternatives within the time limits - always following up to ensure in Hospitality Management resolution. Professional attitude and appearance.

  • Receptionist & Check- in Agent

    Friendly Rentals - Barcelona, Spain

    Recepción
    agosto 2018 - enero 2019 · 6 meses

    -Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. -Directs visitors by maintaining employee and department directories; giving instructions. -Maintains telecommunication system by following. manufacturer's instructions for house phone and console operation. -Professional attitude and appearance.

  • Executive Hostess & Reservation Agent Dos Cielos Restaurant.

    Meliá Barcelona Sky - Barcelona, Spain

    Reservas
    marzo 2018 - agosto 2018 · 7 meses

    -Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast. -Receive customers. -Guests with a warm welcome.

  • Executive Customer Service Agent

    LALUZ Restaurant - Dubai, United Arab Emirates

    Atención al cliente
    enero 2016 - diciembre 2017 · 2 años

    Development of reports and occupancy forecast. Comprehensive management of reserves. Fine Dining services standards and requirements. strategic planning

  • Reservation Group Assistant

    LALUZ Restaurant - Dubai, United Arab Emirates

    Reservas
    enero 2016 - diciembre 2017 · 2 años

    Development of reports and occupancy forecast. Comprehensive management of reserves. Fine Dining services standards and requirements. strategic planning Java Canvas

  • Hostess & Assistant Group Reservation, TragaLuz Project.

    LALUZ Restaurant - Dubai, United Arab Emirates

    Reservas
    marzo 2016 - marzo 2017 · 1 año y 2 meses

    -Great welcome to the guest. -Development of Menu. -Follow-up of complaints. -Comprehensive management of reserves. -Development of reservation reports and occupancy forecast.

  • Executive Agent - Front Desk Support

    Hotel Hilton - Yaounde, Cameroon

    Recepción
    enero 2012 - diciembre 2013 · 2 años

    Python 8.9% Hotel Hilton |2012 - 2013| Sto, dgo JQuery Executive Agent - Front Desk Support 13.3% Provide a service of 5 * food and drinks to the guests Languages HTML/CSS Follow-up of VIP guests and lists. Spanish | English 17.8%| Catalán Responsible for the general maintenance of the room and report to manager on duty any complaints

  • Executive Customer Service Agent

    Hotel Hilton; JQuery - Santo Domingo, Dominican Republic

    Atención al cliente
    enero 2012 - diciembre 2013 · 2 años

    13.3% Provide a service of 5 * food and drinks to the guests Languages HTML/CSS Follow-up of VIP guests and lists. Spanish | English 17.8%| Catalán Responsible for the general maintenance of the room and report to manager on duty any complaints

  • Rep.

    Universidad Tecnológica de SantiagoInDesign; Meliã Hotels International; Dos Cielos Restaurant - Santo Domingo, Dominican Republic

    Ventas
    enero 2007 - diciembre 2011 · 5 años

    COMPETENCE Follow-up of complaints to the manager on duty. Development of Menu. Reservation reports and occupancy forecast. Self-disciplined, diligent, proactive and detailWireframe

Estudios

  • Customer Service Agent

    Escuela Aula'd' Informática Profesional

  • Master's Degree in marketing digital

    Best Hotels

    septiembre 2019 - junio 2020

  • Master's Degree in Digital Marketing

    Escuela Aula'd' Informática Profesional (AIP) - Barcelona, Spain

    septiembre 2014 - septiembre 2014

    - Graduated with latin honors - Maintained a 3.0

  • Master's Degree in Hotelier Food & Beverage Hotel Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    octubre 2013 - septiembre 2014

    - Graduated with latin honors - Maintained a 3.8

Idiomas

2 idiomas

  • Español

    Nativo o fluido

  • Inglés

    Nativo o fluido

Información personal

Nacionalidades

  • República Dominicana

  • Español

Fecha de nacimiento

January 23rd 1989

Aptitudes

8 aptitudes

  • Customer Service Skils
  • Executive assistant
  • F&B Hostess
  • Gastronomy
  • Hostess
  • Luxury Hospitality
  • Microsoft
  • Seller

Información adicional

1 información compartida

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Hotel Sixtytwo Barcelona HiGuests
HiGuests
Barcelona, Spain
Renaissance Barcelona Hotel
Otros miembros
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