Leonard Mwangi

Leonard Mwangi

Sales and Banquets Coordinator en Hermosa Garden Hotel & Cottages Limited
Vive en Nairobi, Kenya

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Sobre mí

“I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work. For example, I taught myself how to up-sell and cross selling to increase on the hotels revenue and understand market trends.

Experiencia

6 años y 10 meses

  • Sales and Banquets Coordinator

    Hermosa Garden Hotel & Cottages Limited - Nairobi, Kenya

    Ventas
    noviembre 2022 - Ahora · 1 año y 5 meses

    Organized and directed banquets for 10 to 150 guests with current members and cultivated new clients through relationship-building and client services. Developed 40% of training material for instruction and trained new servers Managed customer and employee service issues and created contracts, Tenders and banquet event orders per customer specifications and inquiries by handling 90% of e-mails from the reservation, info and sales/Banqueting emails. Provided administrative and general support to both the sales and catering team in a variety of activities including meetings and banquet-related functions to ensure effective communication of client needs from catering to appropriate operational departments, Resolved complaints and concerns in a courteous and friendly manner, focusing on customer service needs and interests by being responsible for the setup and breakdown of all assigned events. Uphold 70 % of client bookings and events are tracked in departmental reports and procedures. to ensure complete customer satisfaction, keep all client information and Folders up to date, and coordinate with Banquet operations on a regular basis. Converting 90% of online reservations through booking.com and hotel beds also converting on-call bookings on Hotel plus.

  • Branch / Sales and Marketing supervisor

    Regent Automobile Valuers & Assessors - Nairobi, Kenya

    Ventas
    agosto 2021 - octubre 2022 · 1 año y 3 meses

    Every branch I was allocated to has been able to boost sales by a 60% increment and brought in 3 major clients on board by building new relationships and integrity into the company. I was handling 30 % of Clients Client’s emails and responses, as well as coordinating a staff of 10 people in every 3 branches I was supervising and also advice on solutions concerning both in-house and outside clients I have spearheaded the effort to “Bring in AVA roadside assistance app” for almost all advertising, planning and paperwork, increasing 40% of organic boost and sales worth 45% for the page and awareness on both Newspaper, Facebook and Instagram and saving on labour

  • Front Office Administrator

    Rolter Limited - Nairobi, Kenya

    Administración
    noviembre 2020 - agosto 2021 · 10 meses

    Handle and screen 90% of incoming calls relating to real estate deals and distributed them equally to team members to handle them. • Manage and monitor lease administration from both landlord and tenant sides. • Support real estate administrator in handling sales, leasing and rental activities, and maintain and organize real estate documents, agreements and lease records. • Track, monitor payments and coordinate with real estate attorneys in handling legal issues. • Maintain and manage client database with details of deals, contracts and payments, while assisting and supporting a team of real estate agents in capturing new business.

  • Sales & Banquet Coordinator

    The Boma Hotel - Nairobi, Kenya

    Evento
    julio 2018 - septiembre 2020 · 2 años y 3 meses

    I plan and oversees food, beverage and entertainment events held at restaurants, hotel and convention centers . Luncheons, awards presentations, fundraisers, fashion shows, and wedding receptions are among the events.

  • Sales Associate

    The Boma hotel - Nairobi, Kenya

    Ventas
    febrero 2018 - junio 2018 · 5 meses

  • Internship

    Lake Manyara Serena - Arusha, Tanzania

    Finanzas y contabilidad
    enero 2017 - abril 2017 · 4 meses

  • Internship Receptionist

    Sarova Stanley Hotel - Nairobi, Kenya

    Recepción
    enero 2016 - mayo 2016 · 5 meses

Estudios

  • Boma International Hospitality Collage

    mayo 2015 - agosto 2017

Idiomas

2 idiomas

  • Inglés

    Nativo o fluido

  • Suajili

    Nativo o fluido

Información personal

Nacionalidades

  • Keniano

Aptitudes

2 aptitudes

  • Cooking skill
  • Like travelling
Contactos
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Ver 7 contactos
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