Lionel Moumi

Lead Bartender en Georgian House Hotel
Vive en London, United Kingdom

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Sobre mí

Finance and Investment MSc student and Hospitality Management BA(Hons) graduate, recently worked as a lead bartender.
Confident and hardworking individual, with strong communication, management, and human skills gained over eight years of experience in the hospitality industry, working across different departments.
Can work efficiently in a team as well as independently, and am able to work under stressful situations whilst maintaining a high standard of professionalism. Proven ability to work with tight deadlines. I am always seeking new challenges and responsibilities.

Experiencia

7 años y 2 meses

  • Lead Bartender

    Georgian House Hotel - London, United Kingdom

    Bar
    diciembre 2019 - julio 2020 · 8 meses

    Being in charge of the hotel bar, this role allows to me develop my strategic thinking, proactivity, prioritising and finance skills. • Prepared and organised rooms for experiential themed afternoon teas • Managed and hosted celebrations and corporate events • Briefed and managed assistant when required for specific events • Monitored and managed guests bar bookings and bar events • Effective use of items in stock in order to prevent waste • Effective use of budgeting towards creation of tailored cocktails for specific events • Developed bar menus • Assisted F&B manager in stock control, costing and pricing • Monitored inventory of all bar supplies and equipment • Wrote reports about daily operations • Made engaging connections with guests to create loyalty

  • Business/First Class Cabin Crew

    Eurostar - London, United Kingdom

    Azafata/o
    junio 2013 - noviembre 2019 · 6 años y 6 meses

    • Developed a high level of customer service by receiving guests on board and making their experience unique with professionalism, welcoming attitude and being well-groomed at all time. • Coordinated efforts to improve the customer experience on board, attended pre-briefings on details of the journey. • Ensured that adequate supplies of refreshments and emergency equipment are loaded on board. • Brought imaginative attitude to create a special moment during passenger's journey using a can-do attitude. • Acknowledged and reassured customers by a calm and confident attitude as an expert at any time. • Worked closely with supervisor to maintain optimum levels of communication for the effective and efficient completion of service • Informed customers about onboard products and services with high knowledge of the company range. • Facilitated communications between train manager and and passengers prior to and during journey, promoting smooth operations. • Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. • Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during journey

  • Intern

    Georgian House Hotel - London, United Kingdom

    Administración
    junio 2019 - agosto 2019 · 3 meses

    • Investigated and reported the hotel staff environmental practices • Planned and delivered a hotel sustainability workshop • Assisted Head of People and Culture: Participated and assisted with recruitment process; filed and organised contracts; used Fourth Hospitality software to monitor employees attendance and facilitate payroll process • Assisted Sales and Marketing Executive: Designed marketing Campaign poster, assisted in draft of afternoon tea menu; responded Trip Advisor reviews • Assisted Food and Beverage Manager: Used Fourth Hospitality software to monitor F&B staff attendance; Introduction to the food and beverages order system; Introduction to the afternoon tea booking system; Costing and pricing of new cocktails; Designed new afternoon tea cocktails • Assisted House Keeping manager: Introduction to Tock software room booking system to manage and monitor House Keeping staff daily duties; planned House Keeping staff briefing • Shadowed manager daily room check • Assisted Front House Department; Introduction to Resylinx software , room booking system.

  • Charity Relationship Manager / Event Manager

    MAOLY Project (Non profit project) - London, United Kingdom

    Evento
    octubre 2018 - febrero 2019 · 5 meses

    • Planned and managed a fundraising sustainable fashion show event for Oxfam • Pitched the project to the charity/sponsors • Project coordination: built and maintained relations with the charity and event stakeholders • Managed team of seven volunteers • Planned and managed event entertainment • Selected event materials fitting client requests and vision • Interviewed client to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalisation, rehearsal, ceremonies and receptions • Assessed event success and uncovered room for improvement through client feedback. • Solicited feedback from clients to assess event success and uncover opportunities for improvement. • Oversaw preparation and management of event budgets, delivering at or below projected costs.

Estudios

  • Finance and Investment MSc

    University of Greenwich - London, United Kingdom

    septiembre 2020 - septiembre 2021

    Modules Include: Financial Analysis and Valuation, Financial Econometrics, Principle of Finance, Investment Management, Financial Markets & Products

  • Hospitality Management BA(Hons)

    University of Greenwich - Hospitality and Tourism Management

    septiembre 2017 - mayo 2020

Idiomas

3 idiomas

  • Francés

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Español

    Competencia básica limitada

Información personal

Nacionalidades

  • Francés

Aptitudes

6 aptitudes

  • client relations
  • Communication
  • Event Management
  • Excellent interpersonal
  • Leadership
  • Strong customer service
Contactos
Caleb Okeyo
Executive Chef at Protea by Marriot kuramo waters
Taslim Karbhari
Support Manager at Pizzahut
Filip Hotra
General Manager at Speciality Restaurants Ltd.
Siguiendo
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London, United Kingdom
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Barrière
Paris, France
Otros miembros
May Naing
London, United Kingdom
Salim Edaghai
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Gauri Patwardhan
London, United Kingdom
Salma Ouldezzine
London, United Kingdom
Deniz Oren
London, United Kingdom
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