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Sobre mí
Currently striving for a guest facing management role, with a long term goal of Hotel Manager.
Experiencia
9 años y 3 meses
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Customer Operations Team Leader
Rhinoceros Operations Ltd - Gzira, Malta
Atención al clientemarzo 2022 - Ahora · 2 años y 2 mesesLeading, training and developing a Team of 16 to achieve overall objectives and manage the day to day operation. Monitoring the activities to ensure all service levels committed are met and exceeded. Reporting on KPIs and track customer service metrics. Implementing new procedures, resolving operation issues and promoting a positive work environment. Conducting monthly performance reviews, managing payroll, recruiting new agents and ensuring a smooth flow of communication between departments.
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Customer Support Advisor
Rhinoceros Operations Ltd - Gzira, Malta
Atención al clientejulio 2021 - marzo 2022 · 9 mesesIndustry switch from Hotel industry to i-gaming due to the global pandemic. On the front line with customers, handling queries across our three brands Hyperino, Wunderino, mybet and ensuring full customer satisfaction online. Providing comprehensive product information, building customer relationships, identifying opportunities to enhance customer experience, and responsible for providing first point of contact resolution. Working under pressure as well as multitasking is key.
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Assistant Front Office Manager
WEISSENHAUS Grand Village Resort & Spa am Meer - Wangels, Germany
Responsable del departamento de habitacionesjulio 2020 - julio 2021 · 1 año y 1 mesA Relais & Chateaux property with 55 rooms & suites. Directing Front Office Operations, ensuring compliance with all Front Office policies, participating in the development, implementation and review of the practices and standards, training and managing the performance of direct subordinates to ensure the efficient running of the Front Office (together with the DOR), identifying training needs, coordinating Front Office duties with various departments, responsible for the VIP’s in absence of the DOR, handling customer complaints to ensure their satisfaction.
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Guest Service Agent
The Rees Hotel - Queenstown, New Zealand
Responsable del departamento de habitacionesoctubre 2019 - abril 2020 · 7 meses160 rooms. Key responsibilities / skills were greeting and welcoming guests, high attention to detail, up-selling and therefore increasing hotel revenue, concierge services as well as reservations. Multitasking was key in this role. Sadly had to leave this position due to Covid-19.
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In-House Recruiter
The Landmark London - London, United Kingdom
Recursos Humanosmarzo 2019 - septiembre 2019 · 8 mesesMain responsibilities include sourcing and recruiting candidates, conduct interviews, communicate with all Head of Departments, contribute to monthly P&Ls by providing recruiting reports, promote companies reputation as 'Best place to work', attend careers fairs, and help design and implement overall recruiting strategy.
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Leadership programme
The Landmark London - London, United Kingdom
Otrosseptiembre 2017 - febrero 2019 · 1 año y 6 mesesA cross exposure through various departments including 14 months in F&B, 2 months in Conference & Banqueting, and 3 months in Front Office/ Guest Relations. Coordinator and Supervisor experience. Managed the weekly Champagne Brunch with 100+ covers and a team of 10-15 employees. Currently striving towards a management role, with a long term goal of Hotel Manager.
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F&B Christmas Coordinator
The Landmark London - London, United Kingdom
Restauración-Direcciónnoviembre 2018 - enero 2019 · 3 mesesMain responsibilities included to manage all Xmas bookings & monitor day-to-day operations of F&B outlets, follow up with payments, handling large group bookings, menu preparation. Reported directly to F&B Management and General Manager.
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Event Staff
At Your Service - Oxford, United Kingdom
Eventoseptiembre 2016 - julio 2017 · 11 mesesGained large scale banqueting experience. At Your Service is the UK's leading and best high-end event staffing company. They provide staff to the most exciting events across the UK and Europe. Their team comprises of highly motivated, high achieving, well presented articulate people with interesting, full and busy lives all possessing a great attitude.
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Staff Trainer
Walt Disney World - Orlando, FL, United States
Recursos Humanosmayo 2016 - septiembre 2016 · 5 mesesA Disney trainer serves as first and lasting impression for new cast members. As a Disney trainer in Merchandise Operations, I was a role model for the Disney service basics, I epitomised the Disney values and continually developed myself as a leader of tomorrow.
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Cultural Representative
Walt Disney World - Orlando, FL, United States
Ventasagosto 2015 - septiembre 2016 · 1 año y 2 mesesThis twelve months program offered me the unique opportunity to live and work with, learn from and meet international people from all around the world. In my role as a merchandise cast member I represented my cultural heritage on a daily basis, offered outstanding guest service and created magical and long-lasting memories.
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F&B Attendant
Radisson Blu Golden Sands - Mellieha, Malta
Alimentos & Bebidas servicioabril 2015 - agosto 2015 · 5 mesesMy responsibilities/ duties included: - ensure the well-being of guests - offer excellent customer service - ensure a smooth operational procedure - problem solving - working in an international team and environment - interaction with VIP guests
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Sales/ Event Management Intern
Advanced Business Events - Paris, France
Eventojulio 2014 - diciembre 2014 · 6 mesesSupporting the Medical Division & the Aerospace/Defense Department (BCI Aerospace division) Working in International Sales and Event/ Fair Management on projects taking place in Mexico, India, Germany, and France.
Estudios
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MSc International Hotel and Tourism Management - Distinction
The Oxford Brookes School of Hospitality Management - Oxford, United Kingdom
agosto 2016 - septiembre 2017
Idiomas
4 idiomas
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Alemán
Nativo o fluido
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Holandés
Nativo o fluido
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Inglés
Nativo o fluido
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Francés
Competencia básica limitada
Información personal
Nacionalidades
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Alemán
Fecha de nacimiento
January 21st 1992
Aptitudes
6 aptitudes
- Dedicated
- Enthusiastic
- Flexible
- Organised
- Passionate
- Reliable, Loyal, Honest
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