Marie Charlotte Rebers

Marie Charlotte Rebers

Customer Operations Team Leader en Rhinoceros Operations Ltd
Vive en Gzira, Malta

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Sobre mí

Currently striving for a guest facing management role, with a long term goal of Hotel Manager.

Experiencia

9 años y 3 meses

  • Customer Operations Team Leader

    Rhinoceros Operations Ltd - Gzira, Malta

    Atención al cliente
    marzo 2022 - Ahora · 2 años y 2 meses

    Leading, training and developing a Team of 16 to achieve overall objectives and manage the day to day operation. Monitoring the activities to ensure all service levels committed are met and exceeded. Reporting on KPIs and track customer service metrics. Implementing new procedures, resolving operation issues and promoting a positive work environment. Conducting monthly performance reviews, managing payroll, recruiting new agents and ensuring a smooth flow of communication between departments.

  • Customer Support Advisor

    Rhinoceros Operations Ltd - Gzira, Malta

    Atención al cliente
    julio 2021 - marzo 2022 · 9 meses

    Industry switch from Hotel industry to i-gaming due to the global pandemic. On the front line with customers, handling queries across our three brands Hyperino, Wunderino, mybet and ensuring full customer satisfaction online. Providing comprehensive product information, building customer relationships, identifying opportunities to enhance customer experience, and responsible for providing first point of contact resolution. Working under pressure as well as multitasking is key.

  • Assistant Front Office Manager

    WEISSENHAUS Grand Village Resort & Spa am Meer - Wangels, Germany

    Responsable del departamento de habitaciones
    julio 2020 - julio 2021 · 1 año y 1 mes

    A Relais & Chateaux property with 55 rooms & suites. Directing Front Office Operations, ensuring compliance with all Front Office policies, participating in the development, implementation and review of the practices and standards, training and managing the performance of direct subordinates to ensure the efficient running of the Front Office (together with the DOR), identifying training needs, coordinating Front Office duties with various departments, responsible for the VIP’s in absence of the DOR, handling customer complaints to ensure their satisfaction.

  • Guest Service Agent

    The Rees Hotel - Queenstown, New Zealand

    Responsable del departamento de habitaciones
    octubre 2019 - abril 2020 · 7 meses

    160 rooms. Key responsibilities / skills were greeting and welcoming guests, high attention to detail, up-selling and therefore increasing hotel revenue, concierge services as well as reservations. Multitasking was key in this role. Sadly had to leave this position due to Covid-19.

  • In-House Recruiter

    The Landmark London - London, United Kingdom

    Recursos Humanos
    marzo 2019 - septiembre 2019 · 8 meses

    Main responsibilities include sourcing and recruiting candidates, conduct interviews, communicate with all Head of Departments, contribute to monthly P&Ls by providing recruiting reports, promote companies reputation as 'Best place to work', attend careers fairs, and help design and implement overall recruiting strategy.

  • Leadership programme

    The Landmark London - London, United Kingdom

    Otros
    septiembre 2017 - febrero 2019 · 1 año y 6 meses

    A cross exposure through various departments including 14 months in F&B, 2 months in Conference & Banqueting, and 3 months in Front Office/ Guest Relations. Coordinator and Supervisor experience. Managed the weekly Champagne Brunch with 100+ covers and a team of 10-15 employees. Currently striving towards a management role, with a long term goal of Hotel Manager.

  • F&B Christmas Coordinator

    The Landmark London - London, United Kingdom

    Restauración-Dirección
    noviembre 2018 - enero 2019 · 3 meses

    Main responsibilities included to manage all Xmas bookings & monitor day-to-day operations of F&B outlets, follow up with payments, handling large group bookings, menu preparation. Reported directly to F&B Management and General Manager.

  • Event Staff

    At Your Service - Oxford, United Kingdom

    Evento
    septiembre 2016 - julio 2017 · 11 meses

    Gained large scale banqueting experience. At Your Service is the UK's leading and best high-end event staffing company. They provide staff to the most exciting events across the UK and Europe. Their team comprises of highly motivated, high achieving, well presented articulate people with interesting, full and busy lives all possessing a great attitude.

  • Staff Trainer

    Walt Disney World - Orlando, FL, United States

    Recursos Humanos
    mayo 2016 - septiembre 2016 · 5 meses

    A Disney trainer serves as first and lasting impression for new cast members. As a Disney trainer in Merchandise Operations, I was a role model for the Disney service basics, I epitomised the Disney values and continually developed myself as a leader of tomorrow.

  • Cultural Representative

    Walt Disney World - Orlando, FL, United States

    Ventas
    agosto 2015 - septiembre 2016 · 1 año y 2 meses

    This twelve months program offered me the unique opportunity to live and work with, learn from and meet international people from all around the world. In my role as a merchandise cast member I represented my cultural heritage on a daily basis, offered outstanding guest service and created magical and long-lasting memories.

  • F&B Attendant

    Radisson Blu Golden Sands - Mellieha, Malta

    Alimentos & Bebidas servicio
    abril 2015 - agosto 2015 · 5 meses

    My responsibilities/ duties included: - ensure the well-being of guests - offer excellent customer service - ensure a smooth operational procedure - problem solving - working in an international team and environment - interaction with VIP guests

  • Sales/ Event Management Intern

    Advanced Business Events - Paris, France

    Evento
    julio 2014 - diciembre 2014 · 6 meses

    Supporting the Medical Division & the Aerospace/Defense Department (BCI Aerospace division) Working in International Sales and Event/ Fair Management on projects taking place in Mexico, India, Germany, and France.

Estudios

Idiomas

4 idiomas

  • Alemán

    Nativo o fluido

  • Holandés

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Francés

    Competencia básica limitada

Información personal

Nacionalidades

  • Alemán

Fecha de nacimiento

January 21st 1992

Aptitudes

6 aptitudes

  • Dedicated
  • Enthusiastic
  • Flexible
  • Organised
  • Passionate
  • Reliable, Loyal, Honest
Contactos
Hermes Recruit
Cruise Ship Careers en Hermes Recruitment
Gonzalo Fernandez del Vallado
Hotel Manager/HR Manager en DoubleTree by Hilton London Ealing
Mattia Fiore
Assistant Revenue Manager en AG Hotels
Ver 6 contactos
Siguiendo
Iniala Harbour House Merlin Entertainments USEH International
USEH International
Atlanta, GA, United States
Otros miembros
Yannis Manolis
London, United Kingdom
Aaliyah Gheiti
Mellieha, Malta
Chiara Bambini
London, United Kingdom
Ver más
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