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Experiencia
9 años y 6 meses
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Food and Beverage Assistant Manager
Double Tree by Hilton Kosice - Košice, Slovakia
Restauración-Direccióndiciembre 2016 - Ahora · 7 años y 4 mesesProviding leadership and direction to all food and beverage outlets and staff including restaurant, bar and banquet Supervising and managing employees, all day-to-day operations, leading a team in all aspects to ensure service standards are followed Strong understanding of employee positions well enough to perform duties in employees' absence Responding quickly and proactively to all employee's and guest's concerns Resolving complaints and ensuring they have been addressed to the guest's satisfaction Reviewing banquet event orders to ensure proper set-ups are in place Attending regular operational meetings to ensure effective coordination and cooperation between departments Ensuring proper staffing and scheduling of all banquet colleagues in accordance to productivity guidelines Working with the Sales department to ensure that revenues and guest satisfaction levels are maximized Demonstrating self confidence, energy and enthusiasm and appropriate customer focused behaviour Helping to develop menus and food and beverage marketing strategies, implement new menus and promotions Attending and participating in all pertinent meetings Observing service behaviors of employees and providing feedback to individuals Ensuring high grooming and hygiene standards are met by all staff Ensuring all guest checks are billed and signed by the host according to planned arrangements Performing periodic sanitation to ensure that all areas are maintaining and following local, state and federal regulations with regards to food safety and serve safe requirements
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Banquet captain
Double Tree by Hilton Hotel Bratislava - Bratislava, Slovakia
Alimentos & Bebidas servicionoviembre 2015 - diciembre 2016 · 1 año y 2 mesesEnsuring proper room preparation for all banquet events are met, including set-up of tables, chairs, linens, table settings, glassware, etc Serving guests with all food and beverage requirements in a warm, friendly, courteous and professional manner Overseeing catered events Managing and coordinating banquet staff at an event Coordinating with the event host on all aspects of the banquet function Responding quickly and accurately to guest requests Adhering to all banquet standard process and also hotel standard policies and procedures Supervising staff in the service of food and beverages according to standards Ensuring all guest checks are billed and signed by the host according to planned arrangements Ensuring high grooming and hygiene standards are met by all banquet staff Inventory banquet supplies (assisting in ordering) Proactively striving to build positive working relationships through teamwork Performing periodic sanitation to ensure that all areas are maintaining and following local, state and federal regulations with regards to food safety and serve safe requirements Attending and participating in all department meetings Performing other duties as assigned
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Banquet server
Sheraton Bratislava Hotel - Bratislava, Slovakia
Alimentos & Bebidas serviciomarzo 2015 - noviembre 2015 · 10 mesesSetting up rooms and function areas with designated tables, chairs and other equipment as specified by group requirements and in accordance with departmental standards Setting up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards Refreshing banquet rooms/areas Anticipating and responding promptly to guests' requests Maintaining cleanliness and organisation of all work and storage areas Serving food and beverages, checking-in with and monitoring guests’ experience throughout their visit to ensure guest satisfaction Overseeing catered events Providing assistance to other team members and departments to contribute to the best overall performance of the department and hotel Maintaining a positive and professional attitude towards guests, co-workers and management Performing other duties as assigned, requested or deemed necessary by management
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Restaurant supervisor
The Bridge Hotel & Spa - Wetherby, United Kingdom
Restauración-Direcciónoctubre 2014 - marzo 2015 · 6 mesesLeading the team on each shift and ensuring the company service standards are upheld Proactive approach in upgrading service standards, procedures Presenting and explaining menus, methods of preparation, helping customers select food and beverages Checking on guests throughout the meal, anticipating guests' needs and promptly acting to resolve any problems or complaints Assisting staff if needed in carrying trays containing food, beverages, coffee pots, pitchers of beverages and service Supervising daily restaurant operations, establishing and maintaining dining room policies and procedures Checking all checks for accuracy and presenting them to clients Collaborating with other restaurant team members and kitchen/bar staff Assisting in planning the weekly schedule Conducting pre-service meetings when necessary
Estudios
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Master's
Matej Bel University - Banská Bystrica, Slovakia
septiembre 2009 - mayo 2014
Idiomas
6 idiomas
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Eslovaco
Nativo o fluido
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Checo
Competencia profesional completa
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Inglés
Competencia profesional completa
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Polaco
Competencia básica profesional
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Español
Competencia básica limitada
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Francés
Nociones
Información personal
Nacionalidades
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Eslovaco
Permisos de trabajo
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Unión Europea
Fecha de nacimiento
April 22nd 1990
Permiso de conducir
Sí
Aptitudes
9 aptitudes
- F&B micros
- Internet & Email
- Mcrosoft word
- Micros
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Miscrosoft excel
- Opera
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