Mary Kiilu

Mary Kiilu

Restaurant Supervisor en Pascal Tepper French Restaurant
Vive en United Arab Emirates

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Sobre mí

A focused, detail-oriented Restaurant Supervisor, Professionally with more 4 years’ experience combining restaurant, lounge management, business operations, customer service relations and guest relations expertise to streamline hospitality and dinning operations, and accelerate revenue growth. An exceptional leader and communicator with proven record of accomplishment of cultivating, training and guiding teams prepared to exceed expectations

Experiencia

11 años y 1 mes

  • Restaurant Supervisor

    Pascal Tepper French Restaurant - United Arab Emirates

    Alimentos & Bebidas servicio
    diciembre 2015 - Ahora · 4 años

     Conduct numerous employees.  Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.  Ensures compliance with all food & beverage policies, standards and procedures by training, supervising.  Understands employee positions well enough to perform duties in employees' absence.  Maintains service and sanitation standards in restaurant, bar/ lounge and room service areas.  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.  Encourages and builds mutual trust, respect, and cooperation among team members.  Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.  Develops specific goals and plans to prioritize, organize, and accomplish your work.  Ensures and maintains the productivity level of efficiency and consistency

  • Head Waitress

    InterContinental Hotels Group® - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    febrero 2010 - abril 2015 · 5 años y 3 meses

     Oversaw and assisted with supervising the restaurant inlcuding140 seats,  Supported staff development by creating and implementing training plans and sessions, and ensuring they remained abreast of vital updates including house count and menu changes.  Monitored administrative processes by coordinating and managing attendance records, staff rosters and logbook.  Ensure that all food and products are high quality and prepare and served following set standards. Continually strived to develop staff in all areas of Supervisory and professional development. Pass on information from upper management to employees and vice versa. Prepare and submit performance reports

  • F&B Team Leader

    Crowne Plaza Dubai - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    enero 2009 - enero 2010 · 1 año y 1 mes

    Led operations for restaurant including 105 seats (indoor & outdoor) by assisting Assistant Restaurant Manager on the floor and providing assistance with management and administrative responsibilities.  Contributed to dining floor initiatives and coordinating table layout.  Maintained staff efficiency and provided an exceptional guest experience by training, coaching and mentoring team members on procedures, best practices and standards

  • F&B Captain

    El Chico Mexican Restaurant - Dubai, United Arab Emirates

    Alimentos & Bebidas servicio
    abril 2008 - enero 2009 · 10 meses

    Led operations for restaurant with 115 seating capacity as New-Hire Trainer by ensuring staff remained abreast of standards and operating procedures, and maintaining employee schedule. Also, stand in the manager’s absence.  Additional responsibilities included monitoring inventory and participating in food and beverage meetings.  To ensure the smooth running of the Outlet,  Establish and maintains effective employee relations,  To ensure the company standards are maintained in a regularly basis.  Maintains a clean and hygiene work areas,  To ensure all HACCP guidelines are achieved and maintained,  Conducted briefing and SOP training for the staff.

Estudios

  • Hospitality& Business Administration

    Kenya Utalii College - Nairobi, Kenya

    abril 2003 - julio 2006

    Majored Hospitality Management

Idiomas

1 idioma

  • Inglés

    Nativo o fluido

Información personal

Nacionalidades

  • Keniano

Permisos de trabajo

  • Emiratos Árabes Unidos

Fecha de nacimiento

November 12th 1988

Permiso de conducir

Aptitudes

15 aptitudes

  • Excellent customer care
  • F&B management
  • F&B micros
  • First aid/CPR certified
  • food cost
  • Good problem solver
  • Great customer service
  • HACCP certified
  • hotel opening
  • Hotel trained
  • Level 3 food safety
  • Micros POS
  • MyMicros
  • Pre-opening a restaurant
  • Staff-training
Contactos
Beatrice Jerono
Waitress/Hostess en hilton kenya
Siguiendo
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Taj Dubai
Dubai, United Arab Emirates
W Dubai - The Palm
Dubai, United Arab Emirates
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